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⚠️ Most reported problems ⚠️

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Common mRay Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot mRay app on iOS and Android devices. Solve all mRay app problems, errors, connection issues, installation problems and crashes.


Table of Contents:

  1. mRay iPhone Issues and Solutions

  2. mRay Android App Issues and Solutions
       


  Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at mbits imaging GmbH, developers of mRay.




About this app

When using this app for diagnostic purposes, national regulations must be considered and an appropriate display must be used. this app allows the display of images and data types that are defined by the Digital Imaging and Communications in Medicine (DICOM) standard (e. g. computed tomography (CT), magnetic resonance imaging (MRI), positron emission tomography (PET), fluoroscopy (XA), digital x-ray (CR), ultrasound (US)).  Contact us on how to access your image data with this app. - Viewer for radiological images (CT, MR, PR etc. - Communication through messaging, audio messages or VoIP.  Do you want to view your patients’ image data anywhere and at anytime? this app enables physicians to access images at home while on background duty or on the go.  Image data is encrypted and stored temporally locally on the device, removing the need of a permanent Internet or Wi-Fi connection while ensuring highest security standards.  The integrated Instant Messenger offers a secure communication platform to share DICOM images as well as key images, audio and text messages. E. g. now you can easily share the current state of your viewer with another colleague to get a secondary opinion.  The patient group, for which this app can be used, includes all patients from whom radiological image data has been created for the purpose of diagnosis or treatment.  We developed this app to combine the power and mobility of modern mobile devices to access your radiological images anywhere and anytime.  The software is dedicated for mobile devices for fast and immediate access to radiologic images for informational purposes.  The software this app as a radiology instrument can be used by medical specialists for the visualization of image data.  How about you take your patients’ image data with you on your mobile device wherever you go?  Moreover mRay offers a telephony feature using VoIP enabling every aspect of mobile devices without compromising patient confidentiality.  Most notably, this app implements well-established security measures to protect your image data and privacy.  An individual user and device authentication controls the image access of every user for every image.  Image processing allows the calculation and visualization of healthy and abnormal tissues.  Would you like to move your hospital’s image viewing techniques to the next century?  A minimal server application needs to be installed which reads DICOM files from the disk and is able to receive files directly from your PACS.