Contact Twilio Authy Support

This app gave me a big headache, first of all after install this app automatically linked to my Gemini exchange and I don’t see the option to unlink it. This app is also linked to your phone number which I hate the most so you will have a problem if you lose your phone. So I decided to uninstall it and when did it I lost access to Gemini. I couldn’t install Authy again because I did not check “Allow Multi-device” before. So I had to submit 2FA Account Recovery in Authy and wait 24h to recover my account, they recovered my account after 25h and after that I could login to Gemini but I couldn’t withdraw any money because after Authy linked my Gemini I have to wait another 72h to be able to withdraw any money. This is ridiculous, I just want to deactivate this app and get rid of that and never use it again!!!!

The app is great until you need to change your telephone number. I recently moved to the US and got a new telephone number. Unfortunately I received a recycled number from my carrier and the person who had my number before also had an Authy account. I’m already 1 week into trying to change my number and it seems that you cannot contact them by telephone to get this resolved. Email here; submit this form here; get rejected; this is my experience. I hope that Twitch ditches them soon because then I will no longer need it. Update: I’ve been in contact with support and my change was rejected again. Are they even trying? I have no texts or calls to the number. Update 2: I tried merging accounts because I had no luck with support. Now I have access to someone else’s tokens (and my own too). So much for security.

Over the years I have set up over 40 websites with 2fa, but every time I got a new phone, I would need to add them all in again, since I used Google authenticator. That’s a pain. With my latest new phone, I wanted to make a change and start using an app that I could transfer, between phones. I chose this app due to it having a desktop app. After adding about 20 of my sites, I started to realize that none of them were named correctly, at least on the desktop app. They were named after my account name. I also started to realize, that the iPhone app kept crashing every time I opened it, and I had to start it up again. At this point, after trying to figure out which site was which, I decided to move on, and installed Microsoft authenticator. What a much better choice, as I do use a lot of Microsoft sites, to begin with. I can also backup and restore all my sites. So, with Authy, an initial bad experience sent me elsewhere.