Contact Sleep Talk Recorder Support

by Heapau1

I downloaded and used the app for one night. It recorded the whole night, so I decided to pay for the full version to unlock the entire night since my boyfriend woke me up due to my sleep talking. The app didn’t record my sleep talking at all, but did record the conversation following my sleep talking. I decided to try again the following night. I watched the activation countdown begin as I set my phone down. When I woke in the morning, it hadn’t recorded at all. I opted to try again the following night. It recorded during the night but shut itself off 15 minutes before I woke up for the day. I went back into the app at breakfast to listen but every recording from that night had disappeared from my history. So I tried three nights in a row and only one semi worked. I reached out to the developer via the feedback option asking for a refund since the app doesn’t work and haven’t gotten a response. I have since tried to cancel my subscription based on the instructions in the FAQ section but the directions for canceling are incorrect for my phone. I sent another message asking for assistance canceling my subscription because I don’t want to be charged again for something that clearly does not work, but didn’t receive a response to that inquiry either. To say I’m frustrated would be an understatement. Hopefully this review will get the developer to finally reach back out to me.

by Bjh620

*** Would love to update this with a better review if the developer would help me resolve this instead of blowing me off. Customers not important - buyer beware***

Had critical recordings that were inaccessible. I had exported others with no issue and liked the app until... I had made some critical recordings and tried exporting them like the others, however what it gave was a link back to the App Store. In the meantime, the app crashed and when I reopened it, the recordings didn't show as if I'd never used it. Yet, my settings indicated almost 5 gigs worth of data were contained in this app. So it was all there, just somehow corrupted. It had been 2 weeks worth of recordings that were very valuable to me that were simply locked away. I made 3 or 4 attempts to contact support via the App Store, email, and on Facebook yet I got no response from them at all. I tried everything possible to recover the data with no luck. An app is only as good as it works. This will tease then let you down. Was better before the last 2 updates. Fair warning - pass on this one.

by JavaBean101

I used this for the first time last night and set an activation delay of 3 hours, since I know I don’t talk in the first few hours of the night. When I went to listen to the first 2 “free” hours of recordings, it’s all locked. Why am I not able to listen to the first two hours of recordings as promised? I don’t think I should be forced to purchase the app without first being able to try it for free to see if I like it and if it’s worth it. This is a total scam.

Update: After contacting the company, they told me to set the activation delay for a shorter amount of time. No offer to unlock my 2 free hours and resolve the issue. Why build in an activation delay if it makes it impossible to actually access your 3 hours of “free” recordings using the free version? And what’s up with the false advertising? I realize the charge for the app isn’t much, but I refuse to give any money to a company that misrepresents itself and won’t stand behind its product/service. Total scam. Don’t waste your money.