Contact Joss Main Support

by Shotvol

Ordered a bed over a month ago. They marked it shipped and charged my card immediately. No tracking has ever been provided, however after calling customer service says its on the way. After waiting a month, I contacted again and they have just said they’re looking into and promised to get back to me by a certain date. Date came and went with no response. Have contacted them twice without any response. I guess my only next step is to pursue a chargeback from credit card provider. Buyer beware, this company is not functioning well, at best.

Update: Order was never received so I requested a refund, which was processed minus a $240 return shipping fee. FOR SOMETHING I NEVER RECEIVED - after waiting 5 weeks for deliver! This company is not healthy - AVOID AT ALL COSTS.

by Voll Express

It has taken me two days to get checked out online for a chandelier I just ordered. The problem has been the same for a long time with this app when ordering online. When it’s time to place the order it won’t go to the payment or shipping addresses to order. It just says oops there was a problem. Nothing appears but that and all I do is try to check out. I get up this mor I g and no problem. It always makes me never want to order from Joss and Main again. I try on my phone. I try in my computer. It’s the same thing. Must be when there are too many people ordering. I started in Friday and now in Sunday morning finally get it placed. I could have received it on Thr 29th snd now it’s going to be much later in May. I’m sure everyone e gets fed up with it kind I do.

by Capitolan

The products are beautiful and all, but this app has issues. I was unable to upload a room photo. I couldn’t go back to the product pages for the items in my favorites list. I couldn’t change my email settings from the app. The room view is nice in theory but you can turn any of items, there’s no indication of scale, and some of the product photos had backgrounds that imported into the room view. The favorites issue is the most unfortunate. I collected various pieces of office furniture so I could go back and look more closely at the dimensions and reviews, but I can’t access that information from the favorites on the app. My options are add to cart, comment or delete. Please fix.