Contact Saks OFF 5TH Support

I had bought thousands of dollars everytime I shopped here. This time I bought 3bracelets from them in November. They send me three of them with perfect labels on (no returns if removed). I decided to return right away because they didn’t look good and didn’t look like the picture they post online. I’m not a person who buy and return often so I thought I needed to wait for my refund. After 2months I didn’t hear anything from them. I had to call them to check my refund. Everytime they said that they are processing my return request and asked me to wait for 5-7days, 2days, 48hrs, 24hrs. I never get my refund back. Today I got their letter WITH THE BROKEN LABELS ON THE BRACELETS said the items were not sold by saks off 5th!!! Probably they sent me the fake items with their labels and now don’t want to get them back and and make the labels broken so I can’t return again. Now I know they sell fake items, and make me wonder all other stuffs I’ve bought from them were fake. Definitely I will not buy anything from them again and surely everyone I know will not either. I’m so disappointed and angry, I want to return all other items I bought from them if I could!

Love Off 5th, but this app is the worst! It won’t create an account automatically on your first purchase so nothing you bought the first time goes on your account. Then, after you do create an account, it doesn’t recognize you when you try to sign in. And after you use “forgot password” and create a new password, it doesn’t let you on with the new password either! It’s a frustrating, maddening experience “using” this app - if “using” is the correct term for what it is to try to get anywhere with it. I made a big purchase with it yesterday, and I have no way of checking the status of my order. Seriously, whoever created this app should be fired.

Every time you click a tab in the app it has to think for a minute, it constantly logs you out and when you log in it takes two minutes. The prices listed in the app are at full price and not what is reflected on their website. And yes the app will let you check out paying the full price. You can’t look up tracking for recent orders. Everything you attempt to search for to purchase takes 2 minutes to for a basic color filter or size filter to take hold, sometimes it doesn’t at all.