Contact GIANT Food Stores Support

I drive 20min to the Giant store at "Friendly drive ,Lancaster pa Buck " Get there a 8 after 6 and the sign says open at 7am. Web site says 6am. WTF? The management is rude and shopping experience sucks. I want Mussers back. You guys should have taken a lesson from that family . Tell your supervisors to stop yelling at the workers in front of the customers. I have been a manager for 40 years and that is one thing you never do. Thanks for letting me vent.

Hello: I was in your store on December 30th2023 shopping and I approached the seafood counter to get some clams that were in the case. While there were three associates in the seafood and meat area, no one approached to assist me. The clams were at the very end of the case, so I opened the case and grabbed two packages. As I walked away, I was not approached, but “accosted” by an associate named Thomas, who began yelling at me saying that I was not supposed to open the case and take anything out. I apologized and tried to explain that I had waited for assistance to no avail. In an embarrassing, threatening and intimidating moment, he continued yelling at me. Ok, so I opened the case and took the clams out. Is that a reason for him to approach me the way he did? Surrounding customers were in awe! You would of thought that I had stole something. He obviously saw me waiting at the counter. Why didn’t he come and wait on me, instead of approaching me when I was walking away? I truly felt that he could of attacked me. It was that bad. If you have video of the back aisle, you should watch it. I am a 70 year old customer who has shopped at this store since moving to the area in 2004. I have had good experiences with associates during this time. Thomas should not be allowed to maintain any position that involves interactions with customers. His response to my action was a loss of self control on his part. There could have been a better way to approach me without the threatening intimidation method. If he gets so out of control over such a small infraction as me opening the seafood case, he’s a walking time bomb who should not be working in retail. Ok I did a stupid thing, and as a retired manager with the Lowe’s company, I know that customers sometimes do stupid things. My associates knew that customers sometimes did stupid things. Yet my team was trained on responding to these issues appropiatly because in retail, they happen every day. Going forward I probably will no longer shop at your store. I would feel very nervous if I was to see Thomas again. I am sure this is not the first complaint you’ve received about him. It probably won’t be the last. Thank You:

Dear Giant Customer Service, We recently moved from Forks Twsp, Pa to Bethlehem, PA so consequently we switched our grocery shopping from the Giant store at 301 Town Center Blvd, Easton, PA to 2918 Easton, Ave., Bethlehem, PA. I have noticed several things about the Bethlehem store since we started going there. Number one is the lack of open registers when we are shopping. The most I have seen is two but on many occasions there is only one open register, like today when we went to check out there was only one open with 6 people in line. I mentioned it to the customer service person and she said “it is what it is.” I am aware of the difficulty businesses are having getting people to work and apparently from what I heard while checking out three employees called in sick today and that is what caused the lack of people to run check out registers. Compare that to the Giant we used to shop at, in the 20 years that we went there I rarely saw more than three people in line, they always had multiple registers open. The second thing I noticed about the Bethlehem store involves the Deli Counter. Since I have been going to this store (7 months) I have found the Deli was shut down for cleaning three times. Today when I walked up to the Deli, a woman was cleaning one of the three slicers and she said to me that there would be a 10 minute wait because she was cleaning. After about 8 minutes someone else walked up to the counter and she repeated her comment – deli is closed for about 10 minutes for cleaning. As much as I appreciate keeping the equipment clean, may I make a suggestion? There are three slicers – shut down two of them to be cleaned and keep the third one open to wait on customers! Then when those two are cleaned you can use them to wait on customers while you clean the remaining one. Does not seem like a difficult concept to grasp. Keep your customers happy!!!! Again, in the 20 years I shopped at the Forks Giant, I NEVER found the Deli CLOSED FOR CLEANING – but on many occasions I did see someone cleaning one of the slicers while others were using the remaining ones. Thanks for listening. Frank Chisesi

There are three Giants within walking distance to me, and the one in Oakton and the new one over by Lee Highway have gone downhill fast. At both, you are forced to use the stupid and annoying "robo-checkout", which invariably goes awry. On Tuesday night at Oakton, there was only one register with a human being at it and that line was invariably long, so a few other people and I in the "robo" line waited so long for someone to come and "allow" a man to buy wine that I finally left my stuff on the conveyer belt and went to Whole Foods instead. At that same Giant a few weeks ago, I was shouted down because they had left an 11 month old yellow and red sale sign up for a beer and didn't want to honor the tag. ELEVEN MONTHS OLD. At the Lee Highway store, my wife was recently barked at by some snotty and angry young girl who told her repeatedly that "if it's not in the circular, it's not on sale!", even though there was a sale sign up on the item. As usual, there is NO manager around to check, so we just didn't buy it. Last night, at the same store, some pudgy little turd debated with me after I asked why there was only one open register out of ten with a human being at it - and that one person was scowling with disgust, I might add. My wife and I used to walk to the Oakton Giant three or four times a week for fresh food and to get exercise, but after last night, she is only going to Costco from now on. I have been going to Giant as my parents did their wholes lives, but now it's yet another once great Washington institution turned to garbage. As much as I dislike Bezos, it is now easier to order something online than to physically walk into a store. And Amazon doesn't argue with you.

I've requested a refund of $10.58 on 7/3/23 for missing items on Giant Direct Order #m357527497, placed on 7/3/23 in the amount of $100.45. Called customer service on 3 different occasions; was assured that a refund of $10.58 was issued to my account (ending 1815). Receipt of banking transaction was supposed to be emailed to me. However, I never received the email and according to my bank a credit has never been applied to my account. In addition, I was supposed to be contacted by someone from billing, which never happened either. The worst customer service I've have ever received.

I recently switched to Giant and I have never been as satisfied with a grocery store as I am with you folks. keep up the good work

I was trying to remove some items from my cart on the App and the App blocked me. Said I was clicking faster then a human. And said I was a robot. Gave me a puzzle piece to slide and I did it correctly and it blocked me . I cannot use the app now to finish my order. I'm very upset with this. I wanted to pick up my order in the early morning now I can't !!!

The managers at the Horsham giant are quite rude. As an excample I had to interrupt a loud argument with another employee and then was told I should take my ONE item to the cashier instead of the courtesy counter. I am 84 years old and have trouble walking. This was a shortcut for me.

They lie, I clicked “do not sub” but I guess if you add or make any changes the sub can reset. The clerk loading my car argued w/ me about a “ button” that according to the customer service ppl doesn’t exists that prevents all subs. Every single time my giant direct order is messed up. From thick sliced ham that should have been shaved to them randomly changing one of two brand boxed items. Giant really sucks and it’s a shame for disabled and ppl w/ food allergies to care so little abt weekly customers

My order was delivered today. Unable to get a copy of my invoice online. This was the message: { "statusCode": 401, "message": "Access denied due to invalid subscription key. Make sure to provide a valid key for an active subscription." }

Who ever thought of this new program Should Be Fired. What a mess!! I was told to wait for a callback all Day. (9 to 5) Ridiculous!!! I will have to look for a new delivery service.

I am having problems with your changing coupon policy. This past fall, I bought 2 bags of pet food (on sale) at your store on Columbia Ave in Lancaster PA. I had 2 coupons. When I checked out, the cashier could only get the system to accept one coupon. She told me to go to the Service Desk. The employee at the Service Desk told me I could only use one coupon, even thought bought 2 bags. I wasn't happy, but I figured you changed your coupon policy Last week, I bought several sale items (one of each). I had an in APP coupon for a few of the items, and also paper coupons. The cashier could not get your system to accept ANY of the coupons. He directed me to the Service Desk. The person at the Service Desk told me that since the pandemic began, Giant was NOT ACCEPTING coupons on sale items. That is a LIE, because I have routinely been using coupons, both paper and in APP - sometimes BOTH. I was really mad. I went home and read your flyer and there was NO disclosure of this coupon policy. I went to the APP, and again, no mention of this. As a contrast, I get a weekly in APP coupon from CVS for 40% any NON-SALE item. Clearly disclosed. Plus I can use a paper coupon (the 40% off is calculated after the coupon is deducted). I posted on social media about my experience. Quite a few people agreed they have been using both paper and in APP coupons on sales items. I understand that Giant is free to change their policies whenever they feel it is necessary. I object to keeping these changes secret and also lying about when they were implemented. I am seriously considering changing where I do my grocery shopping. Please convince me to remain a Giant customer.

The Giant store is Wynnewood is just terrible. The Wynnewood./Narberth facebook thread is full of comments from dissatisfied customers. Not enough checkout lanes open and lines go to the end of the store. Self service kiosks are a pain in the neck. Why should customers have to check out and bag their own groceries. ? Pay people more than $15 an hour. Additionally, the employess are distruntled and unfriendly but who can blame them.

I am blocked for some reason ? I have used this website many times for pickup orders

This app is the WORST!! I constantly have issues!! I wanted to redeem points for grocery dollars but when I went to log in it asked me to update my email so I did.. but then my store card was no longer attached to my account so I couldn’t redeem the points.. I spoke to customer service they told me I would have to reenroll and to wait for email sent by them within 24 hours.. so I asked the rep if she could please redeem my $4 or whatever it was bc I was going into giant that evening and she said SURE I can do that:. No problem.. yea well she never did it. So I never got the coupon and I still can’t log into my own account or if I finally do get in my current store card isn’t attached so what’s the point ? It’s frustrating and no one in store can help they all tell me to call the 1800 number but they’re no help either - it’s frustrating

I have been a Giant Food Shopper for more than sixty years. Two years ago, I began using Giant's delivery service and have been very happy with it. Today I was reviewing an order to be delivered tomorrow, when all of a sudden I received a message that I have been blocked. After numerous attempts to try fixing it on my own, I contacted customer service technical help. The technician tried to help but was not successful. I want to continue to shop at Giant deliery , but am not able to. Please Help.

Got to the Giant at 6800 Richmond Hwy around 5pm, was about the enter the cross walk with my car, there was no one in the crosswalk. Just as I got to it one of your employees enters the crosswalk with a bunch of carts, he did not look left or right just kept coming, if I didn't see him i would have hit him dead on, you might want to talk to your employees about checking their surroundings. he was a black man of slighty less than average size with glasses, maybe in his 40's. Secondly and I have complained about this before at this store, the security guard keeps busy by moving carts, bringing the baskets up front etc, I know its a boring job but it is his job to keep alert for problems not being a clerk. As a former security professional I know he has to stay alert and not find something to do. I mentioned this once before and the manager took offense by thinking I was accussing him of using the guards as cheap labor, nothing of the kind, the guard needs to worry about his job and not worry about the other stuff.

I was at the Kutztown, Pa store on 8-16-21 at 10:25 am. I used the ladies restroom and there was no toilet paper in the one stall. I reported it to customer service and asked why the customer has to always report the problems in the restrooms and not the EMPLOYEE. She gave me some lame duck excuse which I expected from your employees. One in a million chance that that paper got all just before I walked in. That had to be all for DAYS. You have 90 percent women employed there and it takes a customer to let them know something is wrong. Why don't you get that STUPID robot to take care of the restrooms since it is USELESS out in the store. We still have covid and you want us to stay 6 ft. apart and yet you need it getting in our way. If it is checking spills and other nonsense it is in the wrong isle EVERY TIME. That should be the managers job at the beginning of their shift to check the bathrooms. Or is that beneath them?