ALL.com - Hotel booking Reviews

by Nevengal

Have one night stay in a hotel on June 24th and the other one night stay at the same hotel on July 19th. App shows that I have 26 day stay at that hotel. On the web site it is correctly displayed as two one day stays.
For some reason not all reservations are visible in ALLcom even though they are in the system with the same name and member number.
Adding manually reservation to ALLcom does not reflect on the web site.
All together seems that more QA would be a good investment if you want people to use ALLcom . I plan to delete it for the 3rd time since it really does not allow me to do very basic things.

by Honk Obo

I travel quite a bit and use multiple hotel apps. This is by far the worst I have seen. It’s confusing, doesn’t find or save bookings, doesn’t save preferences, doesn’t use Face ID. It doesn’t allow you to check in. Doesn’t offer digital key. Click on the link to view your status benefits and the page loads...blank. Go to see your advantages and the page is...blank. Did the developers even test this? Does Accor have a QA group? Who approved this for public release? Nothing in ALLcom works.

Why even have this?

by 3justme3

I have yet to stay at an Accor Hotel, but we have a reservation in two weeks in Paris. I have at least twice entered our reservation number, and ALLcom will pull up the reservation, but when I close out of ALLcom , it is gone, and when I go in again, ALLcom tells me I have no bookings. This is terrible for an app. We will be in a foreign country, and I thought it would be handy to have ALLcom . ALLcom for Hilton hotels works well, so I don’t understand this one.

by A Fan Of The Real Yannick B

I've been holding top-tier status within the Accor group for a while now, and they're still one of my favorite groups, this new update is aligning Accor with the apps of other big hotel groups (I won't name any, but you can have a try for yourself), in terms of ease of use and general user experience quality.

But, STILL no Apple Wallet support?! I'm really waiting for this. Accor is the only major hotel group that still doesn't support it!

by Coventrm

Not a fan of the new app. First, the search is way to literal. One of the great things about the old app was that one could search for a place and then it would show you things nearby. Current search is pitiful.

Also, the photos of hotel and rooms used to go full size. Now they are tiny and chopped off.

Accor is my favorite hotel brand and I have Platinum status. But this new app is in need of work. I will probably start using the website instead.

by Don't Try This One!

Unable to make a date change in an existing reservation in app. As this is primarily a hotel booking site, this is a core feature that is missing. Only option is to cancel existing reservation and start again as a new booking which incurrs new room choices and new rates for dates that were akready held in the existing reservation which you have now made me cancel. This encourages me to look at other options with other hotels... can you say “Hello MARRIOTT do you have lower prices?”

by Njwetsu

This is one of the apps I use when I travel around Europe or Asia as it works well enough for it’s basic function. However; it lags far behind it’s rival hotel apps which I end up using more often then this one. My complaints/improvements are short:
1) I wish it had integration with Apple Wallet.
2) I wish it persisted your searches if you switch to another app and then back to the AccorHotels app.

That’s it for complaints/improvements from my stand point.

by Ex. Cel

I booked a last minute stay in Ottawa, talked to online reservation. They were great. They stated a fee. I took it . Arrived at Ottawa. They did not believe the price quoted to me. Who did I talk to, they asked. What was the promo code,etc. I saidI can’t remember his name. I only know I spoke to Accor folks. They checked my company in. Lo and behold, they charged us with their own fee. This was bad business for me. First of all, I had a ACCOR membership. It means ( to me) that I am loyal to the brand. However, what management did meant they did not believe what I stated. They beloved me to be a liar.
I felt so disrespected . I have not booked with this hotel since.
How do u build brand loyalty like that?
I am so disappointed.

by Mimi From Texas

Love these properties and will continue to stay for personal overnights. Would love it if their app had the option to pull up folios from recent stays for business trips.

I have a Fairmont loyalty number which I use for bookings through a corporate travel site. Marriott and Hilton are able to integrate loyalty numbers (frequent stay profiles) with the site so that when I open their apps my recent and upcoming reservations are preloaded.
Moreover, when it comes time to reconcile corporate expenses at the end of the month, I don’t have to hunt for a paper copy of my folio; it’s all in my profile on ALLcom . That feature and digital check in options would bring the quality of ALLcom more in line with the quality of the properties.

by BelgiumRoland

It’s bad enough that ALLcom can bother to remember even my login (though I’d like that it also offers a choice to remember the password).

After I painfully logged in for the nth time, ALLcom doesn’t even show the reservations i have made two days ago on my iPad.

So I go to search for them.

I have more than 3 reservations showing in my history so the fields to enter the reservation number to search is at the bottom of the iPhone screen.

So when I tap the field, the keyboard shows up which is a pretty good th NV when you want to type something but the problem is that the field remains at the bottom of the screen, hidden by the keyboard 😳.

As I’m trying to paste my reservation number in (there is just no way I can Remberg that random sample of the Latin alphabet) I can’t have the paste button to show because I can’t do a long tap
In the field that is now hidden by the keyboard.

Hence my question: has anybody tested this thing?

by Hal06

Would be great to be able to change dates after selecting property or even after selecting room. If I want to check how much it would cost to extend my stay, I have to go back right at the beginning.
On the bright side: you can use a Revolut or N26 and have pre-payment made in local currency. That is great!

by Chefdaymed

We had THE best time at Fairmont Chateau Lake Louise. From the first we were treated incredibly. The staff made our 25th anniversary very very special. Everyone knew our name. Everyone genuinely cared about us, where we were from etc. the food was superb and the views, lake, trails and surrounding area tremendous. The Fairmont group is by far our favorite group. Thank you all very much.

by Nekobasu

Even before I reached platform status, I’ve treated wonderfully by the accor hotels I stayed at in Bangkok. Special shout out to the Novotel on Sukhumvit 20. Those guys literally make me feel like home every so gle stay. ALLcom is awesome and intuitive. It gives me the best price so I don’t need to be bothered with others unless I want to go outside of accor system

by Barsydu

I am with Accrohotels for more than 5 years. This is a great system. I used to book a hotel through Accrohotels and made a mistake in date of booking. The booking was non refundable, hovered I wrote email to Accrohotels and asked to re-book the same hotel for one day later. They DID it to me. Thank you very much for such a great service- I am your loyal costumer!!!
I recommend the Accrohotels to all travelled who wish to be sure that this structure really will support your traveling needs.

by Cj Of MDR

I have been very impressed with the attention given to our travel plans to Fiji. I shopped many resorts and car rentals. I recommend Sofitel in Fiji because they have made every effort to keep us informed from the moment we expressed an interest and to extend assistance beyond a hotel room

by Paelkins

I have been here at the Pullman for one whole week now and have nothing but wonderful things to say about the entire staff.

My room is comfortable and cozy with all the extra touches of flowers,sparkling water and extra pillows. The staff at the desk goes out of their way to help me find my way around the city, The hotel... and even the train station whenever I have a question. They have help me print out tickets and are very friendly. My room staff is also very attentive when I need anything from an extra pillow or silverware , extra coat hangers
More coffee, help figuring out the washing machine.
Traveling to another country can be challenging in the beginning and I feel very welcome here and taken care of.

I can’t say enough about the entire team and look forward to my extended stay.

Danke schon.

Patricia Elkins

by Alromeb

It's not complicated and simple to use! But, still not optimized for the iPhone X! Always reliable and you simply manage all your reservations without hassle! Besides, this group of hotels offer the widest varieties that suit ALL budgets, from the most luxurious to the real budget ones! And they also offer non-group participants, many of which are enrolled in the membership program

by Harry Stuckler

Please hire someone who knows how to make an app. It is slow at my 50 Mbps line. It loads all the 40 images of a hotel before opening the hotel. I find it embarrassing for a company like Accor to have an app like this. I’m a Gold member and i stay 50 days per year with you. But not much longer...

by Mommasant

This is an incredible hotel. We fell in love with Gracie and Carlie. We wish it wasn’t so hot out so we could take them for a walk. Thank you Lucy in the gift shop for helping me buy Ginn Fizz. Thank you Shack our fabulous waiter. What an incredible dinner we had Thursday night. We will definitely stay here again, maybe when it’s a little cooler outside.

by Okie@Apple

ALLcom is incorrectly associating pricing conditions with wrong package. If I select bed & breakfast, then click on pricing conditions, it says breakfast not included. This is a new glitch I have not seen before. I am afraid to make a new reservation for fear of getting incorrectly booked into the wrong package.

Please correct this issue.

Kind regards.

by Capt Bennaji

Using the Accor hotels for 6 years now, i would like to thank the whole team globaly for the hard work,hospitality, and the smile that almost every staff member is carrying it.
As a gold member of the accor i enjoy every moment either on a business trip or leisure, the way i can use or transfer my point from other firms like airlines is a plus.
The variety of hotels almost every part in the world makes you feel home wherever u go, with high or low budget.
Im not planing to change to other groups for the time being.