Imaging Edge app not working? crashes or has problems?

Imaging Edge Status

Last Updated on 2024-04-11 by Sony Imaging Products & Solutions Inc.

I have a problem with Imaging Edge

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6 User reports:
App has problems

User reports 6

⚠️ Most reported problems ⚠️

Not working

44.4%

Something else

33.3%

11.1%

Photo/Video

11.1%

Problems reported in the last 24 hours

24 hour clock ⏰

Summary of Imaging Edge Problems 🔥

- Clunky and bug-ridden

- Lacks basic functionality like ability to transfer RAW files

- Can't transfer full-res JPEGs

- Workflow on smartphones is smoother and more polished

- Poor quality software compared to a sophomore CS student's term project

📋 3 Reported Issues:

Sagar 2023-01-05

when i exporting my video it shows not enough memory but i have lot of space in my iphone

Mrs Elaine Gallaher 2022-10-27

The app for transfer stopped and I removed it from my Samsung 8 tablet. Now I can't even find the app.

Andrew Romaine 2022-05-18

The tablet says connected but the camera just hangs there with a "connecting" message. Can't get beyond this stage (RX100M3)

Showing 1-3 of 3 reported issues:

Have a Problem with Imaging Edge Mobile? Report Issue

Common Imaging Edge Problems & Solutions. Troubleshooting Guide

Table of Contents:

Imaging Edge iPhone Issues and Solutions

Imaging Edge iOS app crashes, not working, errors
Imaging Edge iOS app network issues
Imaging Edge on iOS has black/white screen

Imaging Edge Android App Issues and Solutions

Imaging Edge has errors/crashing/not working
Imaging Edge server network connectivity issues
Imaging Edge has black screen

⚠️ Troubleshoot | Fix Now in One Click

Imaging Edge iPhone Issues and Solutions

How to fix Imaging Edge app crashes or not working on Iphone (iOS):

Close and restart the Imaging Edge app on iPhone
Update Imaging Edge app to the Latest Version for iOS
Uninstall and reinstall Imaging Edge iPhone app
Update your iPhone to the latest iOS version

Fix Imaging Edge on iPhone unable to connect to server/internet connection issues::

To resolve Imaging Edge network issues, Reset phone network settings:
1. On iphone, goto Settings » General » Reset » Reset Network Settings.
2. Enter device passcode » confirm [Reset Network Settings].

Turn off iphone VPN:
1. Goto Settings » General » VPN

Imaging Edge Android App Issues and Solutions

Fix Imaging Edge not working on Android, crashes, errors or is unresponsive:

Force Stop the Imaging Edge App
1. On android, goto Settings » Imaging Edge » click [Force Stop]

Update Imaging Edge to the latest version on PlayStore

Clear Imaging Edge App Cache and Data:
1. On android, goto Settings » Apps » Imaging Edge » Storage » click [Clear Data] option. This clears both data and cache.
2. restart Imaging Edge.

Fix Imaging Edge unable to contact server/ Imaging Edge internet connection errors on Android:

On android, goto Settings » Apps or Manage Apps tab.
Click Imaging Edge » [Force Stop]
Next, goto Storage » click [Clear Data]
Again, goto Imaging Edge » Mobile Data » [Allow Background Data Usage].
Go back to Settings » Connections » Mobile Network » Network Mode. Change the network to 4G e.g. LTE/3G/2G (auto connect)
Relaunch Imaging Edge