Contact Mytheresa Support
Published by mytheresa.com GmbH on 2023-12-06 About: Experience the finest edit in women’s, men’s and kids’ luxury fashion with
our app. Shop over 200 international luxury brands and up to 900 new arrivals
every week with a seamless shopping experience you can rely on every time.
How to Contact Mytheresa Customer Service/Support
Listed below are our top recommendations on how to get in contact with Mytheresa: Shop Luxury Brands. We make eduacted guesses on the direct pages on their website to visit to get help with issues/problems like using their site/app, billings, pricing, usage, integrations and other issues. You can try any of the methods below to contact Mytheresa: Shop Luxury Brands. Discover which options are the fastest to get your customer service issues resolved..
The following contact options are available: Pricing Information, Support, General Help, and Press Information/New Coverage (to guage reputation).
NOTE: If the links below doesn't work for you, Please go directly to the Homepage of mytheresa.com GmbH
Verified email
Contact e-Mail: [email protected]
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Developer: mytheresa.com GmbH
E-Mail: [email protected]
Website: Visit Mytheresa Website
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https://www.instagram.com/mytheresa.com
https://www.youtube.com/user/Mytheresacom
Reported Issues: 3 Comments
By amy_zc
You may need a better IT team
I love Mytheresa in regards to their wide selections of items each season and fast shipping. I have to say this is the worst app I ever used. The platform looks like exploring a website, with a progress bar on the top. Then what’s the point to have it as an app? Exploring a website is far better experience to me. The app is not stable, crapped easily, often shows “403 forbidden”, etc. I rarely write reviews but really cannot bear this app. I keep it in my phone as I love Mytheresa otherwise I would delete it a thousand times. I really want to give a negative star here. PLEASE make your app better, no mater you do it from draft or hire a new IT team.
By Hind fahad3
Invest in a good app developer ASAP!
I downloaded the app few years ago and had to delete it because of how terrible the experience using the app! It’s a struggle. Then, with the intensive campaigns, I thought of giving it another go. Especially that the merchandising has improved (shoutout to the merchandising team). However, I am not able to enjoy let rather use the app with the horrible app that I am experiencing that I have to update, close, reopen, and so on! It is still measurable. Therefore, invest more in the app development & the UX (contact me if you need help with that). Then restart the ads campaigns. Good luck!
By laald
Items missing and mistaking with a refund
I order a bag that’s supposed to come with a pouch and a strap, but I received the bag only and it wasn’t in a good condition. I contacted them 3 times to ask about sending the missing items, after days of waiting I decided to contact them to tell them that’s I’m not interested and I’d like to return the item as it took too long and I ordered it for an occasion. A week later, I receive an email saying that my order is on its way. Instead of refunding me it was exchanged. Although it states clearly on their system that I called them to return it. I had a bad experience. The application is unreliable. You can’t guarantee that the item will arrive in good quality and you can’t guarantee handling the items you returned. The customer service is good and that’s why I gave them 2 stars instead of 1.
Have a Problem with Mytheresa: Shop Luxury Brands? Report Issue
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Why should I report an Issue with Mytheresa: Shop Luxury Brands?
- Pulling issues faced by users like you is a good way to draw attention of Mytheresa: Shop Luxury Brands to your problem using the strength of crowds. We have over 1,000,000 users and companies will listen to us.
- We have developed a system that will try to get in touch with a company once an issue is reported and with lots of issues reported, companies will definitely listen.
- Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
- If you are a Mytheresa: Shop Luxury Brands customer and are running into a problem, Justuseapp might not be the fastest and most effective way for you to solve the problem but at least you can warn others off using Mytheresa: Shop Luxury Brands.
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