Contact MR PORTER Support
Company Name: THE NET-A-PORTER GROUP LIMITED
About: The official MR PORTER app puts the world of designer menswear in the palm of
your hand. Shopping for wardrobe essentials or looking to follow the latest
trends? We’ve got you covered – take your pick from more than 500 brands,
including Tom Ford, Canada Goose, Off-White, Gucci and more, as well as
exclusive collections, including our in-house label, Mr P.
MR PORTER Customer Service 👿🤬😡😠💢😤
Listed below are our top recommendations on how to get in contact with MR PORTER: Shop men’s fashion. We make eduacted guesses on the direct pages on their website to visit to get help with issues/problems like using their site/app, billings, pricing, usage, integrations and other issues. You can try any of the methods below to contact MR PORTER: Shop men’s fashion. Discover which options are the fastest to get your customer service issues resolved..
The following contact options are available: Pricing Information, Support, General Help, and Press Information/New Coverage (to guage reputation).
Read 3 Customer Service Reviews 😭😔💔
This company has become a train wreck
by Chicago29
I used to spend $1000s here a year. No more. Ever since they put in their new “system”, it’s been a total disaster. Can’t add to wish list, can’t see Reservations, can’t add to cart, can’t check out. When I can place an order using a browser, I’ve received damaged merchandise. Orders now take weeks to ship instead of what used to take a day or two. Whoever is running the ship there is a fool because they have no idea how much they’ve upset loyal customers. There are literally MILLIONS of other options, and Mr Porter went from the top of the list to the bottom.
Richard Seligman
by Morreta 5
25 minutes on hold to reach a customer service rep.
Then put me on hold (second time) to check about a 10% discount for the contents of my shopping bag which you emailed to me yesterday. Rep knew nothing about it.
After another 12 minutes on what she described as a “brief hold” I finally hung up. Completed transaction on line because these were gifts that people had selected; the fact that each choose the same item was a coincidence as each wanted a cotton hoodie.
Hardly a way to treat customers; especially those who are trying to complete a purchase (rep knew from the conversation that I was trying to complete the purchase). Certainly could have offered to call me back.
Should consider using the system where you can leave your name and number, not lose your “place in line” and receive a return call.
Will certainly effect my future use of Mr. Porter.
Taxation without Representation!
by BeeDizzle1
Okay let’s make no mistake, Mr Porter has a great selection. But when I placed my order the numbers started to change! So I ordered a pair of killer Chelsea Boots and the price was one number, let’s say $360. When I went to checkout the number changed to let’s say $395. I called customer service and asked why hey said taxes. I scratched my head and replied “taxes”? I then asked some questions to the CSR on the line and they told me they were located in London. I told them I’m in Los Angeles and this is an online purchase so whom am I paying taxes to? Not the the State of California, and surely not the U.S. Federal Government! Now like all of us, I purchase lots of products online, and do not get charged taxes... in another country! Not cool Mr. Porter
Have a Problem with MR PORTER: Shop men’s fashion? Report Issue
Why should I report an Issue with MR PORTER: Shop men’s fashion?
- Pulling issues faced by users like you is a good way to draw attention of MR PORTER: Shop men’s fashion to your problem using the strength of crowds. We have over 1,000,000 users and companies will listen to us.
- We have developed a system that will try to get in touch with a company once an issue is reported and with lots of issues reported, companies will definitely listen.
- Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
- If you are a MR PORTER: Shop men’s fashion customer and are running into a problem, Justuseapp might not be the fastest and most effective way for you to solve the problem but at least you can warn others off using MR PORTER: Shop men’s fashion.
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