Craving Zaxby’s indescribably good® food? We’ve got the app to give your
taste buds what they demand — fast. The NEW Zax Rewardz program puts all the
Chicken Fingerz™, wings, sandwiches, Zalads®, and crinkle fries your hungry
heart desires right at your fingertips.
Are you having issues? Select the issue you are having below and provide feedback to Zax.
By Samantha 6 months ago
App won’t accept payment
By Kimberly Ann Church 10 months ago
I downloaded the app and tried to create an account and gives the message " There was a problem with the informatiion you entered". I may have had an account previously but i'm not sure.
By John Haley 11 months ago
I order via app most every night from your Albany Ga store at 2806 N Slappey. For the past four or so nights the app tells me they don't take orders. Before the app I called orders in, but now they answer the phone but don't take orders. Why is this, and can it be fixed? It's not because they are too busy. I've seen them much, much busier - and behind - before. Cars lined up out into the highway. Not lately at all, not for many months.
By Mike Claussen 11 months ago
Apple Pay not working
By Pam Andreasen 11 months ago
When I try to ADD and item to the cart I get a Oops message. Every time I try to order on my PC on the website something does not work.
By April 11 months ago
My code would not work to earn my points. I got the message: This bar code is not working 999
By Sandra Hill 11 months ago
I’ve been having a problem placing orders on the Zaxby app at home (Alabama) and now in Panama City Beach. I’m getting the same message; oops there’s a problem with order. The problem is I haven’t even had the chance to go to “checkout” to pay before I get the message. If not that, I may make it to payment, it want accept Apple Pay, or entering a new card. Same thing, oops there’s a problem with your order. Ordering at home, maybe a glitch, but same thing happening in a totally different city/state is too coincidental. I’ve deleted/removed the app several times. Same thing keeps happening.
By jeff Imlay 11 months ago
I cant add my reward points to the app.
By Madison s 1 year ago
Can’t use/deleted rewards
By Angie Horton 1 year ago
Will not accept the code on my receipt for rewards- 999 error message
By Bel 1 year ago
Address can’t be verified
By Taylor 1 year ago
Address could not be validated error message when paying with apple pay for Kanis rd location in Little Rock.
By Denise Clark 1 year ago
I can't login into my Zaxbys app. Sometimes it works but mostly does not.
By Jon 1 year ago
Says forbidden when trying to log in. I've tried Uninstalling and reinstall. Still not working.
By Toccarra Fields 1 year ago
Keep getting an error saying this bar code not valid 999
By Diane 1 year ago
This bar code is not valid 999 What do I d?
By Kevin Hill 1 year ago
I cannot complete my order because it keeps popping up address not validated. Please try again.
By GDR 1 year ago
Now every time I try to login it says forbidden. Tried to change password and it says forbidden. Finally, had to turn off VPN to access account, which I find troubling.
By Julia 1 year ago
I tried to log in to my app, but it said the password was wrong. I tried to reset the password, but it never sent me the validation code to my email. The phone number listed as a text message for the validation code is not mine. I tried it on the phone and the computer many times, but it never worked.
By Jessica Creamer 1 year ago
Every time I try to log into the app, it says forbidden. I reset my password and it still says the same thing.
By CH Embry 1 year ago
Even though my receipt is still valid when I input the qr code it comes back invalid 999.
By Jaden Gilbreth 1 year ago
It says that my address could not be validated
By Kristy 1 year ago
Every time I try to login it says forbidden. Tried to change password and it says forbidden.
By Deborah 1 year ago
When I try to log in I get a forbidden message. I have changed my password and I have deleted and reinstalled the app and still not working.
By Mary Seymour Wood 1 year ago
CAN'T download app !!!
By Ron Smith 1 year ago
Hello, Every time I try to put my code number in I get a message saying bar code is not valid 999. Thank you for your help. Ron
By Jae 1 year ago
Every time I try to order through the app it keeps saying “ Sorry address could not be validated” I’m not sure what that means
By Cathy Collins 1 year ago
I log in and it says will send me a verification code to my phone number. I never receive this code. I've cleared cache, force stopped, uninstalled and reinstalled the app and it will not work. Frustrating.
By Shawn Batson 1 year ago
Tried to.ogin, it said password incorrect, requested for code the phone number i saw isn't mine. Never had that number, I believe it has been hacked. It will not send me a reset code to my email.
By Lauren 1 year ago
It is saying that the address could not be validated but I’m not sure what that means.
By Tama Bouncer 1 year ago
I downloaded the new app and am unable to reset my password. I have attempted on the app and on my computer. The box is checked to send the code to my email but it is not sent to my email and the button to resend does not work. The last 4 digits of the number that are shown to which a text may be sent are not the last 4 digits of my mobile number. When I attempted to set up a new account, a message stated that my phone number is already in use. How do I reset my password and correct the number to which the code may be texted? I have spent hours working on this problem today. I called one of your stores for assistance. The employee with whom I spoke gave some suggestions that did not resolve the problem. When she was checking with the managers for assistance, someone hung up the phone. This has been extremely frustrating and nothing has resolved the issue. I have uninstalled and re-installed the app, restarted my phone and cleared the data and cache in storage. Nothing works. What has to be done to resolve this issue, especially since setting up a new account is not an option?
- Takes a long time to update with every action
- Store won't let you use the app
- Charged card twice when trying to pay
- Couldn't find order when arriving at restaurant
- Must come inside to pick up order during pandemic
- Couldn't find a way to make it say pick up at drive through
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Complete guide to troubleshoot Zax app on iOS and Android devices. Solve all Zax app problems, errors, connection issues, installation problems and crashes.
Table of Contents:
Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at Zaxby's Franchising, LLC, developers of Zax.
100% Contact Match
Developer: Zaxby's Franchising, Inc
E-Mail: [email protected]
Website: Visit Zax Website
100% Contact Match
Developer: Schoox, Inc.
E-Mail: [email protected]
Website: Visit Schoox, Inc. Website
Just select your favorite local Zaxby's location or your preferred delivery service, place your order with a few clicks, and start earning points to redeem for exclusive rewards. Create a Zax Rewardz account, and we’ll save your favorite orders and store locations for next time. ● Use gift cards! The NEW Zax Rewardz program puts all the Chicken Fingerz™, wings, sandwiches, Zalads®, and crinkle fries your hungry heart desires right at your fingertips. Select your go-to delivery service in Zaxbys to have your cravings delivered straight to your door. ● Skip the wait! View and select the rewards you want to redeem from the Rewardz Catalog. Place your order to grab in-store or choose curbside pickup — we’ll have it ready when you arrive. ● Order in a snap! Pro tip: Save up your points for something extra special later. ● NEW: Get Zaxby's delivered! Whether you want to digitize a physical gift card or send an e-gift card to your best palz, you can do it all in our NEW app. ● Feeding a crowd? Ain’t technology delicious? ● NEW: Earn all the points! Our NEW loyalty app makes enjoying Zaxby’s incredibly cravelicious™ food fast and easy. Each dollar you spend earns 10 points towards your Flavor Bank. Craving Zaxby’s indescribably good® food? You'll be on your way to delicious rewards in no time! We’ve got Zaxbys to give your taste buds what they demand — fast. Our platters and catering options have you covered!