MyCase Reviews

MyCase is good when it works. However, if I am using it to keep track of time on a case it is constantly crashing and logging me out and the timer does not restart from where it left off when I log back in. It has been doing this for sometime now. Hope that this gets fixed soon.

Please update MyCase and bring it to current user standards. Why can’t we add any documents to the cases within MyCase ?! Clio does that just fine!

I’m a paralegal at law firm that uses this company for our scheduling and communication only. I try to use MyCase on my iphone and on regular safari… ITS TERRIBLE!! works great on desktop, but does NOT work on smartphones. You MUST use a desktop…

I was hoping this would be available for clients/customers but it isn’t. Upon logging in i get:

The this app Client Portal has moved. The this app Client Portal has been updated and is now available exclusively through your device's web-browser. By clicking the link below, you will be redirected to a new login page. Please bookmark or “Add to Home Screen” from your browser to easily access in the future.

I guess I can’t use this to communicate with my lawyer. MyCase will be going now.

Pretty ridiculous and inefficient of an app. My attorney uses this solely to communicate and it’s not even available for client access through MyCase . Gotta be the most ignorant logic there is. Maybe I’ll update from one star if it ever improves.

1. Every time you open MyCase it must sync your files, which takes anywhere from 5-10 minutes.
2. You cannot actually view any invoices (just the summary of the most recent invoice).
3. You cannot accept payments or record payments through MyCase .
4. MyCase malfunctions and shuts down constantly.

In summary, other than recording billing entries close in time to the event (if MyCase opens and syncs all the files before you give up), MyCase serves no purpose.

I’ve been using this app for two or three years and liked it because I can access it on my phone and my computers. Today I got a message that phone access is not available at my level of service and they want me to start paying more money for the same service I’ve always had. This might be a dealbreaker for me.

MyCase is full of bugs and just stupid mistakes. I’ve been asking for a YEAR for them to correct the contact groups under the cases because it lists them all as client no matter what contact group they’re actually in. They’re right on the website so how hard could it possibly be to sync over to MyCase ??

Even with a few bugs I absolutely loved using the mobile app because I could check the calendar when not at home or use it to text clients easily. Now suddenly they want to do an upcharge for app use? Absolutely ridiculous. Seems like I’ll be deleting MyCase …

Have to sign in All The Time, even in the middle of using MyCase . Very irritating!!!

Good source of information related to your existing account with this app, however, they have never spent the time needed to make MyCase a good working tool. It constantly has glitches that make it at times useless. For example, the notes associated with a lead is able to be prepared, but it does not save to your account. The hourly rate charged on a case is not recognized. The client’s email saved on the account, is not shown on MyCase . These are not always major issues, but can be when you need them.

I gave MyCase TWO stars because this app is a decent case management software EXCEPT for the mobile app. It may be the worst app I use! You’re actually better off using a web interface if you want to access the software. Get it together, this app!!

MyCase is ok as far as it goes, but there is a lot missing, and it seems as if it is always crashing. I have had to delete and re-install MyCase multiple times just this week. It’s frustrating that I can’t view the call log from MyCase . It’s also annoying that Looking at a matter, I can only view future events, not past events. There are other issues. These were just examples.

While MyCase has some of the key capabilities of the web-based program, it’s inexplicably missing several critical ones, including most of the ones related to finances. For example, you can’t record payments on invoices or deposits into trust accounts, and you can’t create or edit invoices. this app has a long way to go to make their mobile app a robust alternative to the web-based version, and they surely know it.

I give the desktop version all the credit in the world. But it is simply unforgivable to have an app that doesn’t sync my task list properly. I find myself unable to really rely on using MyCase to organize my tasks because, even after hours of working my tasks on my computer, I open my phone app to tweak my schedule, and the task list is completely out of sync with the hours of work I just performed on my CPU. Additionally, some “overdue” tasks are tasks I completed weeks ago and when I try to hit the “complete” button on MyCase (which is redundant considering I already did this on my CPU), it says “something went wrong” and refuses to make the “overdue” task go away! Please please please fix this, or else this is no better than the hugely unreliable Evernote app.

MyCase work well to do minimal case billing and messaging. However, it needs updates to access more of the this app features. This mostly seems to be for billing and timers. It’s a fairly good system for case management but MyCase has no access to most features. As I use my iPad for much more than minimal work MyCase has its frustrations.

this app needs to get a widget so that I can see it open on my phone at a glance. Having to open MyCase is a pain.

User friendly and full of features. MyCase is simple to use. I would love for MyCase to be more robust. Nevertheless, I highly recommend this app

My practice has enormous efficiency now that I’m a this app client. Billing, document preparation and storage, calendaring, lead management and the amazing client portal has transformed my growing small firm into a well-oiled machine! Plus, they are affordable and the software is easy to use.

It’s hard to find a case management software that also has a mobile app. Thank you for providing this service. Not sure what the fuss is about in the other reviews, but it works great for me! Thanks!