NCP app not working? crashes or has problems?

NCP Status
I have a problem with NCP

Are you having issues? Select the issue you are having below and provide feedback to NCP.

⚠️ Fix Now in One Click
👨🏻‍👩🏻‍👦🏻‍👦🏻
16 User reports:
App has problems
 User reports 16

⚠️ Most reported problems ⚠️
Not working
46.2%

Something else
38.5%

Login
7.7%

Connection
3.8%

Problems reported in the last 24 hours

24 hour clock ⏰

Summary of NCP Problems 🔥

- No way to scan receipts instead of individual items

- C-score/reward points do not accurately reflect what is scanned/purchased

- App looks low tech and doesn't fit the screen

- Annoying beep if not fast enough

- App doesn't focus well

- Have to hit continue after each item

📋 10 Reported Issues:

S
Sharon Nicholson 2024-08-04

I have an ethernet modem and for the first time I received a "Failed Transmission" message. This has never happened before and I would like credit for the failed transmission. The other message was something about the modem. I never disconnect the device so I have no idea what happened.

M
Michael Holland 2023-09-29

My NCP scan new purchase is not clickable and also there's no reward section I. It

M
Mary A Backensto 2023-09-03

Having issues this is first time having problems. It's keeps crashing.

M
Matthew Booth 2023-06-29

Still got an open parking session 2 days after leaving the carpark. Never had an issue with the old app.

⚠️ Troubleshoot | Report Issue ⚠️
M
Meryl Landry 2023-04-16

I just joined and the app is not allowing me to accept the terms.

D
Deb 2023-02-08

I can't get the camera to scan barcodes. It says no supported surface combination for the camera.What do I do?

J
Jeannine Hoeft 2022-12-13

No sound when using app. And yes, my sound is set to maximum for everything. No options in NCP mobile app setting. I want the "beep" that indicates I have scanned successfully.

W
Walter J Kuras 2022-11-17

Why does my mobile app not make any noise when I successfully scan an item? I’m not sure if it scanned a new item or the previous one.

T
Tina 2022-07-20

With the no barcode it wont let me select "what was payment method.) What do I do?

⚠️ Troubleshoot | Report Issue ⚠️
T
Tina Burch 2022-07-17

I cant get my phone to scan the barcodes

Showing 1-10 of 10 reported issues:

Have a Problem with NCPMobile: Shopping Rewards? Report Issue




Common NCP Problems & Solutions. Troubleshooting Guide

Table of Contents:

  1. NCP iPhone Issues and Solutions

  2. NCP Android App Issues and Solutions


  Contact Support

Verified email ✔✔

E-Mail: support@ncponline.com

Website: 🌍 Visit NCP Website

Privacy Policy: https://www.ncponline.com/privacy

Developer: National Consumer Panel




‼️ Outages Happening Right Now