Contact NCP Support

by Amyyy3

I do a lot of surveys and things like that to make a little extra money here and there. This hasn’t worked for me. I wasn’t able to gain enough points to get a reward since I was having a lot of trouble since my c-score/reward point did not (and still don’t) accurately reflect what I have scanned/ purchased.
I have an iPhone 11. I’m not sure if it’s my phone, but the app looks very low tech. It doesn’t fit the screen. It makes me feel like this might just be a scam to get people’s information.
It might of a software issue. I had to contact customer service (yesterday Aug 19) because my purchases/scans weren’t showing up getting counted. My account on my app said one thing, my account on the website said another when it came to my last scan/purchase, but my reward points didn’t change from the first time. After I contacted them, the only ones that showed up were from last week (I’m guessing because I can’t see a history of all my scans/purchases to be able to determine which ones got counted). None of my scans from this week got counted (they say it takes up to 48 hours but it’s already Friday, not sure what happened to my scans from earlier this week).
Maybe it works for other people? It’s just a lot of work for it not to work. I recommend you save your time and energy and try other options as this one is very finicky.

by Dragonlance3

I’m glad I waited to review this app. I actually enjoyed scanning even having previously read reviews about the annoying beep if you aren’t fast enough. But after this last update, things have gotten worse. The app now doesn’t seem to focus well except on my feet, and in trying to get the barcodes in focus, I get beep after beep and scanning starts to become frustrating now instead of enjoyable. On top of that, continue is down at the bottom so where you didn’t have to scroll all the way down before, now you do which takes more time. AND you have to hit continue after each item which takes even MORE time! Meanwhile my ice cream is melting because I like to have everything in order while I scan so i don get “beeped” at! Please go back to the way it was before and test these so called improvements before implementing them!!

by Shellybelly9181

I have only began using this app but I find logging into website better, easier, and more informative. Adding items and shopping trips, and adding shoppers, is super easy…BUT that’s all this app seems to do. I have deleted and reloaded it because I keep being told in messages I can win points by using the spin to win option, which would be great IF I HAD IT. This app is super basic and surprisingly not modern or up to date at all. I’m shocked at the lack of modernism and lack of technology with such high powered, well known companies backing this company and panel. So far, the gifts and incentives are also not impressive. I seem to have better options and a better catalog on less well known survey apps I use. Nielsen and partners need to get with the times. As if they can’t afford it.