MyHeritage app not working? crashes or has problems?

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92 User reports:
App has problems
 User reports 92

⚠️ Most reported problems ⚠️
Not working
34.6%

Login
31.7%

Something else
11.5%

Crashes
7.7%

Problems reported in the last 24 hours

24 hour clock ⏰

Summary of MyHeritage Problems 🔥

- Takes longer than anticipated to get DNA kit

- Receiving emails/texts to constantly try and ‘upsell’

- Results can take up to 9/10 weeks to get

📋 12 Reported Issues:

A
A.J Bernstone 2024-12-03

I keep been denied access to my heritage account this has happened 11 times so far this year

S
Suzanne 2024-04-04

When I search for dna matches that are in either extended or distant family I get the no DNA match response. Even though I can see them listed in my match list. It also doesn’t pick up ancestral names. Only the name of the match.

S
Sharon White 2023-11-16

My login details have been cancelled by the site. I can't generate a new login email

T
Tracey 2023-11-03

I can’t upload photos on my phone to the MyHeritage mobile app. I keep getting an error message while working on my family tree with the mobile app. It keeps saying “something went wrong”.

⚠️ Troubleshoot | Report Issue ⚠️
J
Jørn Hansen 2023-11-01

Problem: could not load Quicksave data ?

W
Wayne 2023-09-20

Can not log in on app, a blank box appears that I can not remove or get past

S
Sandra Catherine Rispal 2023-06-17

when I search for ancestors I keep getting :"Oops, something went wrong" I checked my internet and wifi and all is well so it is my heritage search that is the problem. It is very frustrating

R
Richard Chang 2023-05-28

App and website refusing to save my edits, says “unknown” reason

B
Birgit Walraet 2023-03-12

I can't add information from smart matches or other sources.

⚠️ Troubleshoot | Report Issue ⚠️
L
Linda Hess 2022-10-23

What do I do when a pop up says "something went wrong"?

A
Arthur Fitzgerald 2022-09-14

Just received yesterday My Heritage as gift, Code 10212. Followed the steps and it seems my wife is shown as my grandparents child. Not able to get back into so I can make changes. Need some help. Tel. #251-459-4133.

B
Bo Olde 2022-07-30

Hi I have discovered that the MyHeritage incorrectly reports "This person appears twice in the tree" for a specific person in my tree under certain circumstances: i.e. the deviation appears to shows up after searching for a close relative (husband or children, however neither parents nor siblings) to the specific person (using the search box "Find a person") or choosing the family branch of her husband, but otherwise not. My tree is "Gunnar Ohlde Web Site", the specific person is Stina Danielsdotter b Jan 9 1788 The deviation persists after starting a new instance of MyHeritage. I have screen shots of the deviation to show on request. BR Bo

Showing 1-12 of 12 reported issues:

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Common MyHeritage Problems & Solutions. Troubleshooting Guide

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  1. MyHeritage iPhone Issues and Solutions

  2. MyHeritage Android App Issues and Solutions


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