Cabify Reviews

While traveling in Colombia, I downloaded Cabify and other taxi hailing apps since Uber just exited the country. I created an account and added my credit card for payment. The process was straight forward and simple. I proceeded to search and set destination to a popular tourist neighborhood and when I clicked button to order a ride Cabify gave error message something to the effect of "something when wrong" then closed. Think I saw a message about enabling notifications (couple of in between error messages flashed very quickly). I looked through all options in Cabify and settings on my phone to enable notifications but it's nowhere to be found. Strange that other apps can turn on and off notifications without issue. I contacted support via Cabify and got email response fairly promptly but quickly was disappointed. Support responded with generic message about suspicious activity with my account, disabled log in, and asked for copy of my passport and credit card as proof of identity!! Who in their right mind would give out this highly sensitive information. All this just because their app doesn't have option to turn on notifications?

The taxi i ordered kept driving away from my destination farther and farther. while he was supposed to show up from 1.8km away he drove away to 3.8km away and i could see him driving away. When i called him he kept saying i am coming while on the map he was moving away. It took him too long while i was waiting with kids so i cancelled the trip. Then i saw i was charged for the trip!! I tried to see on Cabify how i could report that and request a refund but there was no place i could do so. My 1st experience with this app. Bad service and bad app. Pity. To make it even worse when i finally was able to write to their customer service they insisted on the charge and refused to refund. A bunch of thieves to say the least. You give them your credit card details and they abuse it! How can i not cancel the trip if the driver is not showing up? I am the one who should demand compensation for the inconvenience that i had to go through trying to find another taxi with two kids stranded on the street. Thieves!!! Will never use again!!! Beware!!!

This is a fine “me too” app, copying Lyft and Uber and applying it in Spain. The software works as advertised.

Unfortunately, the company’s service standards are terrible. As an example, one day I reserved a car (as Cabify let’s you do) for 6:00 AM the next morning to go to the airport. I received a message soon after saying that a driver had been booked. But then at 5:00 AM I received a message saying “no cars are available.” What to do? I ran down to the street and luckily found a taxi. Ah, but the last-minute message from this app also said “go back into Cabify and cancel your booking” even though they told me I had no car. I ignored that part — no time to waste, as I had to find alternative transport thanks to their error — and so this app charged me the full fare I would have paid if I had taken their car. I contacted them to complain. Their response? “We told you you needed to cancel your booking; no refund.”

Lima enjoys Uber, Beat, EasyTaxi and this app. My ranking for quality of service would be this app first, then Best and then Uber (I haven’t used EasyTaxi). The requirements that this app set to their drivers are much higher than for the other systems. Also this app treats their drivers more fairly with an insurance for the driver AND customers. They have set the standard for others to follow.

Cabify has an additional feature worth mentioning that is not present in the other apps: you can schedule a ride in advance. And it does it smartly. this app will notify nearby drivers with the right time in advance depending on traffic conditions so they are on time at the pick-up point at he requested time.

We were in Barcelona for several days and our hotel suggested downloading Cabify. Each car that showed up was in great condition, very clean, and had very courteous drivers. The drivers also drove very smoothly, which makes my wife happy. Each time, they offer you a bottle of water as well. Finally, I don’t know if the rates are temporary as this is a relatively new service, but it was far less than a regular taxi would charge. Although the drivers seemed surprised each time, we tipped in cash because each time we were surprised at how nice of a ride it was.

I needed a ride to the airport in Buenos Aires and Uber is ilegal in Argentina. So I gave this app a chance by scheduling a pick up early in the morning on the day of my departure. Needless to say Cabify disappointed me and I was close to loose my flight. It all started 10’ before the scheduled time. I was ready to take my cab so I open Cabify and it started to search for the closest available car. The problem was there were none!!! What! How? I was centrally located and I never had an issue finding a cab around. For another 20 minutes Cabify kept spinning around without being able to secure a service and it kept asking me if I wanted to wait. I finnally gave up, cancelled the request, walked down the street and took a cab that charged me 20% less than what this app quoted me for the ride. Thanks this app! Never again!

After using Cabify for months with no problem at all, as soon as I change my credit card my account is blocked. The worst part? Customer service always kept me hanging, no response, no feedback. I had to create another account, after two rides, blocked again. Same abandonment from customer service. I opened a third account and still, nothing. Again, customer service is not there. No phone, no reply on Twitter, really nothing! I strongly recommend not to download Cabify.

Cabify looks nice at first sight. Then you try to get a cab. It asks for payment information. You enter it. Cabify tells you your payment method has been rejected (for no good reason) and prompts you to contact the company’s customer service. You do that. They respond with generic emails with instructions for entering a new payment method. You try again, this time with a different card. Same error message. You write again. You get the same generic email as before. You never hear back from a human. You realize you probably don’t want to be dealing with these people if anything ever goes wrong with a ride. (You recall that news story of the woman who got killed by a this app driver in Mexico.) You delete Cabify , let out a sigh of relief, and go back to Uber.

I had installed this app for the first time and after registering my credit card data, I got message that something was wrong with data and asked me to try again... I did it 3 or 4 times and alway got the same error message.
I opened a support ticket and after some answers kind “copy and paste”, I insisted that they analyze the case, since I use the same credit card in Uber and Lifty with jo problems.
Finally they told me that as I entered the card data more than 3 times, the system “banned” my credit card number and it’s no longer possible to use it in this app App.
Despite that, I keep getting daily emails and notifications to use Cabify ... please this app, less marketing and more quality technology and support.

I have tried and tried to record my home address on Cabify and it seems to be impossible. Everytime I write it Cabify erases it. So I have to send a message with my home address and house characteristics to the driver everytime I request a service. Additionally, my wife left her prescription eyeglasses in a car in another city and it seems to be impossible to contact somebody at this app to check if they are available somewhere.

FYI, you WILL get charged the minimum trip fee ($4USD) for simply logging in to Cabify no matter what every single time, even if you don’t order a trip. You are better off finding a real taxi on the street than using this app. Cabify is greedy for your money and will always take more than they tell you, and they will disappear right after the transaction is processed. Financial fraud is extremely high with Cabify. There is no customer support that assists or processes refunds. Everything, especially customer service, is automated; there are no real individuals working on the other side. I highly recommend staying away from Cabify if you value financial security and want to avoid fraud.

You get charged if you cancel a trip after more than 5 minutes since assigned a driver. Drivers can basically just not show up and when you cancel the trip after a 30 min wait, they charge you the cancelation fee. Now you are late and you have to take a regular cab to make sure you get to your destination at all.

Do yourself a favor and avoid using this application!! The ETA keeps changing and it fills out the space between the route and you with MORE rides so it’s never accurate. Not only that, but it will also add time over and over again so you can wait for the ride for over an hour just due to how often it reroutes the driver and how often the ETA changes.

Terrible UX! You can’t connect to the driver at all, can’t call, they never pick up the phone or reply to the messages so you’re there wondering if the cab is even on its way for an hour or more.

Seriously, just don’t.

No complains at the beginning but at the third time call for service and got charged extra when looking at the bill later on. Try to contact this app was told I was going to be contacted back but no one has, is been over a week now.
I will definitely use another service. Beware

Terrible GPS tracking and customer service. Turns out the driver got my wrong coordinates so I waited half an hour extra and was charged more despite never moving my location. When asked for help they stated I must make sure that I have the right location.

Additionally you need a paypal account if you are outside of Spain. The prices being reasonable along with being able to not get ripped off is a significant help. However always be extra careful since heh never seem to help when you need it.

I am unable to use any U.S. issued Mastercard or Visa cards for any trips in Spain. this app’s crappy system will simply reject them outright.

In other countries, such as Argentina, I am only able to request cash trips with this app, as all four credit cards I tried (Visa, MC and AmEx) were rejected by their system and I couldn’t even use my American PayPal account.

I tried helping the this app reps with troubleshooting but they cluelessly kept blaming me (rather than attempting to figure out what was wrong) and saying their system works alright. Took 30+ Uber trips in Argentina that week without a single issue.

It is the worst app ever. I tried to ride two times and in both of them I had problem. In one of them the driver practically obliged me to cancel, since it was taking so much time to arrive at the pick up point and was taking routes opposite to the direction I was. Moreover, they had offer me a discount and it was not applied to the ride I tried to take. In case you can stay with Uber and in countries where is available use also Lyft. In both apps I never had to cancel a ride and every time I needed to contact the customer service it was extremely easy:

My wife and I used this app in Madrid to and from the airport. Both trips were easy to schedule, drivers were extremely polite, cars very clean and rates were way better than cab or Uber. I highly recommend them. My drivers were Jaime and Azucena. Thank you both!

It took threats and a one star rating and asking for a manager but after about 30 back and forth rabbit hole questions over 6 weeks they finally resolved the hacking of my account. Sad that that is the only way to get support from them. I would not have worked so hard at it if they weren’t the biggest game in town for getting cabs. I’m raising my rating from 1 to 3.

There used to be a standard of who they hire. Seems the standards have been laced. I’ve now have drivers request cash payments at the end of the ride when I’ve already paid using a credit, another person picking me up who isnt authorized driver, drivers requesting me to pay tolls, drivers stating the fare is too cheap and that they take me to my destination if I pay more in cash. It’s ridiculous. Please go back to the standard of drivers you had before. I’ll even pay more for it.

I like Cabify , it’s got a great direction.. but Jesus Mexico City needs more cars or the coders need to fix this, the car I always get is 2 miles away... like why? And why is there a search for 20 min option? Like as if I got 20 min to wait for a car.. make the market to be a driver more available... the customers are there... ??

The drivers need to call less. There need to be a way to add pictures to Notes when I set up my reservations.. for badges, entrance key points, something to make it easy for the driver and not have to explain every morning. .

And OMG why can’t I switch the address when the ride has started? the driver takes an extra 5 min plugging in the address every time I decide to change it... uber doesn’t do that.. it’s just safer.

I Use this app for my work commutes, and occasionally night outings... drivers are good, profesional, and clean (unlike UBeR) I just wish there was:

-More cars(Mexico City)
-More Nice upscale cars (Mexico city)
-Picture addition to notes for drivers on reservations.
-Address Modification during trip
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First time this has ever happened to me with a car sharing company. When the driver turned up. He told me Cabify did not work and I would have to pay €15 in cash to our destination. I use this app to feel secure. It is not helpful that you let dodgy drivers onto your platform.

I have reported it to support, but support does not understand (English) my concern... and tells me not to worry that any transactions will be taken out of my account.

The driver tried to scam me and the company

After signing up just two days ago and the first journey using the one card I have with me goes without hitch, and was impressed. 2 days later and at 1:00AM in the morning they decide my card has an error and will not authorize.
Glad it wasn’t my 18 year old daughter. There is no help apart from check your back account make sure their are funds!
I deleted the card and te entered it, spoke to my bank and no blocks had been made.
Disappointed is not the word.
Then it takes you a life time to enter a nickname to moan!!!!

We reserved a car in advance through Cabify , in Valencia. We didn’t get an updates through Cabify . When I opened Cabify five minutes before our scheduled departure I got a pop up that there wasn’t a driver yet. I could select a delay or could cancel. I selected a ten minute delay. After ten minutes I got the same pop up. Fifteen minutes after the scheduled departure we gave up, cancelled and called a taxi.

Also, I had credit card errors like other users. Seems that should be fixed.