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Are you having issues? Select the issue you are having below and provide feedback to Pilot Flying J.
By John Faria 1 month ago
I have downloaded the app received the confirmation email. When I try to confirm I get the spinning wheel. The app does not load. I have not been able to use it. I have forced stopped it. I have uninstalled and reinstalled. I don't know what else to do.
By Boban 4 months ago
My fuel pilot app not work
By Chris 5 months ago
My app when I’m at fuel Island it will not connect to the server to use the fuel card. The rest of the app works just fine. I have checked my phone and reset my phone and still the same.
By Hoyt 6 months ago
App tells Me to update but it won’t allow it. So I have no access to the app.
By Frank Swiech 7 months ago
App was working fine until last weekends company app crash ...now it will not accept wallet code on samsung 7 ? Help desk said I needed to upgrade phone ....dont think so ....Hello Loves ....Pilot has gone a bit too far with this deal ......your going to lose some customers Mr.Haslem
By Matthe Viau 7 months ago
iPhone 7.5 does not support the iOS 16 required app update. So now I either have to buy a new phone or start going to Loves. I won’t be buying a new iPhone just to use your app so Loves it shall be. Thanks
By Florin Florea 7 months ago
Can not log in/ can not get a new password
By John P Cable 7 months ago
Won't let me add credit card. Says, "Oops, server problem, try again later." "Later never works either.
By David Miller 7 months ago
App will not accept payment card for mobile fueling. I have been getting the same message for 6 months with 2 different companies and 2 different fuel cards. App say “OOPSWE ARE HAVING TROUBLE CONNECTING TO SERVER. PLEASE TRY AGAIN. It would not be a big deal if you would fix your damn card readers on your pumps seeing as about 90% don’t work and causes backups at pumps.
By Westley F. U Lozer 9 months ago
Everytime I try to add my EFS card as a payment card, an error comes up saying "something went wrong trying to add your card". I'm putting the number in correct. I've added these cards before so there should be no reason for it to reject the card. Also, it cheated me a whole bunch of points for my most recent fuel up.
By Ken 11 months ago
Can not complete registration. App hangs up. Progression wheel keeps spinning to no end.
By Polly 1 year ago
App keeps crashing even if I'm in the store
By Cody Whitaker 1 year ago
Won’t let me load my efs card and when I try to load points from my receipt it says limit reach and won’t let me do anything else
By Anthony Parris 1 year ago
It's been a month since I used the Pilot app to fuel then all of sudden it keep saying Usually Activity shows up on the screen what should I do?
By Isaac pulliam 1 year ago
Evey time I try to enter the comdata card for the company I work it says that it’s having server issues
By travis a thorpe 1 year ago
App crashes everytime I open rewards.
By JOHN B ROGERS 1 year ago
When I try to log in message says error something went wrong would you like to try again
By FR8 M4N 1 year ago
App will not install on Android phone. Gets stuck trying; only see a spinning circle.
By Charles Bohn 1 year ago
Have two purchases (yes I swiped the rewards card) card that never showed up one of which is fuel for Which I received no points and I used the mobile fueling tool. Another fuel I didn't earn the anywhere near the points I was supposed to
By Rick 1 year ago
For almost a month now I cannot reserve a parking spot on the app, I have an Apple phone and have tried reinstalling the app, rebooting the phone, entering the login manually and nothing seems to work
By Jean 1 year ago
Cannot connect TCH / Fleetone Fuel card
By Jason Pelletier 1 year ago
Why can I not reserve prime parking on the app? Had this problem for awhile now. App has been deleted and reinstalled a few times, and I now have a new phone. This is very aggravating to have to call customer service and wait to talk to a rep to reserve parking and use my points.
By Kimberly Davis 1 year ago
Will not let me load funds.. it has been doing this for almost a month now
By Scott Thornton 1 year ago
App is not showing entered card number
By Steve Khoeun 1 year ago
Cannot create account. Keep asking first name is character only
By Kris Winans 1 year ago
Can't use app to fuel at the pump. Truck driver
By Jaron Ferrell 1 year ago
Keep getting error occurred when trying to use fuel card,it only started this when a error popped up about unusual activity on the account when using app from another phone
By Jeff campbell 1 year ago
For several weeks now , the app will not let me active a pump. It keeps saying transaction declined..... but if I swipe my card at pump it works ....... irritating!
By Christopher K Brown 1 year ago
App will not load up
By Rob Williams 1 year ago
at crashes every time I click on rewards. have tried to uninstalling and reinstalling several times. still does the same thing
By Elmer D Daniels 1 year ago
Everytime i try to view my reward offers it closes
By Ronald VanNeel 1 year ago
App will not update or show my points still at zero.
By Michelle Thomas 1 year ago
When adding a fuel card to the wallet, there is an error stating servers are not responding
By Bill Sturgill 1 year ago
Try to set points update for month of May, and keep getting message that app not working.
By Wayne Elston 1 year ago
The app stopped working on my Samsung S9 and have done the trouble shooting steps and it still will not launch
By Gavin 2 years ago
App keeps crashing when I try to look at my rewards.
- Lack of enforcement on people parking on the fuel island without fueling
- No tax deduction for parking spots
- App does not accept major credit cards
- App does not save credit card information, truck information, or passwords
- App redirects to website to reserve parking, making the process time consuming and difficult
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Complete guide to troubleshoot Pilot Flying J app on iOS and Android devices. Solve all Pilot Flying J app problems, errors, connection issues, installation problems and crashes.
Table of Contents:
Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at Pilot Flying J, developers of Pilot Flying J.
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Developer: Pilot Flying J
E-Mail: [email protected]
Website: Visit Pilot Flying J Website
View each location’s full list of amenities, including fuel types and fuel prices, Service Centers and Roadside Assistance, number of showers, number of parking spaces, restaurants & food offerings, store hours and more. You’ll receive updates on store status, exclusive and limited time offers, tips & tricks for PilotFlyingJ , and more. Professional drivers earn free showers when you fuel and can track your shower credits in PilotFlyingJ . Filter locations by amenities, parking availability, fuel type, restaurants & food offerings, and more. Choose the diesel lane that’s likely to open first, store your payment cards in our safe and secure mobile wallet, and activate the pump with a simple and unique code. See the number of General, real-time Prime Parking™ and Live Parking, and RV parking spots that are available at each location. Live Parking information is currently only available at locations along on the I-5 corridor, and one location in Knoxville, TN. Get in line before even stepping into the store; you’ll be notified in PilotFlyingJ when your shower is ready. Use Trip Planner to plan your route and ensure you have the fuel, supplies and amenities you need to get from A to B and everywhere in between. Reserve your shower in PilotFlyingJ when you arrive at a location. Plus you’ll receive an offer for a free meal for your birthday. View and email up to 18 months of digital receipts in PilotFlyingJ for all transactions. Reserve your spot ahead of time so you have the peace of mind knowing there is a spot waiting for you at your destination. Users can refer friends and earn free rewards. Receive important news and information in your Message Center. Track your myRewards balance/savings and redeem for discounts at checkout.