Contact Pilot Support

by Mons02035

Update***since my last update I have tried a couple other major credit cards. One card worked all others did not. Mastercards were not recognized at all. I tried visa and mastercards.

Update***Well, I have emailed them and they said that they are not accepting major credit cards yet. I was told it would be available end of September. It’s October 1 now. Thought maybe it was fixed in this last update but nope. Not to mention, it clearly states in the “FAQ” section of the my wallet section of their app that major credit cards can be entered. Like I said, it’s worse to offer an app that promises big but delivers little. Always under promise and over deliver because it makes me not want to use this company anymore.

I’ve been trying and trying to enter in other payment cards and it keeps telling me the same thing, trouble communicating with the server. Been going on for a long time now, there have been 3 or so updates and it’s still dong it. Either get serious about this app or abandon it and remove it. I’d rather not have an app at all than have one that’s half hearted.

by Weasel16

Why are you not able to reserve parking within the app? It defeats the whole purpose of convenience to pick the location, begin reserving the parking, for the app to then redirect you to the website, make you re-login, put all your information back in, and then if you’re lucky it’ll reserve before the website crashes.

It has never saved credit card information, truck information, and the amount of times that I’ve had to reset the password is ridiculous.

I’m not even the driver; the app functions so horribly that I will end up reserving the parking spot for my partner because it takes 15-30 minutes to get through the whole process. It should be as easy as selecting the location, pressing reserve parking, and paying with a saved credit card or preferably Apple Pay.

The mobile site is so bad tonight that I’ve had to physically use my laptop to reserve a spot, and now it’s not even showing that the spots reserved but yet the payment has processed.

Get it together. You’re not making this easy at all by not listening to the drivers that utilize your app and can’t spend time trying to refresh and call customer service to confirm that their parking spot is reserved.

by Delicious Jim

After the update I was notified on my phone that the app wants to track my activity across other apps and websites. There is no reason that benefits me for this behavior and I did not allow it. I strongly object to the inclusion of spying on my other activities and this is the one and only reason I give it one star.

I provided this same feedback in the app. I otherwise like the program and the app works well. However, neither Pilot FlyingJ nor the app developers have any right to track my activities outside of its use for their rewards program. If I couldn’t disable it on my iPhone I would terminate my account and refuel elsewhere.