Contact Zara Home Support

Ordering is impossible. 1)Sale announced to start 8:00 pm EST, which is 6:00 pm MST, my time zone. ALL other retailers, including Zara, allowed me to order at the announced time. Which is fair since I get to order at the same time as shoppers on the EAST Coast. But NOT Zara home!! Web site wouldn’t load, probably due to overload of shoppers. Or was deliberately out of order! Web site FINALLY came up at 7:50! Does no one, not a single executive at Zara Home, understand time zones? 2)Didn’t give me the advertised discount of 30% off entire site! When site finally loaded, it charged the list price for all sale items - and refused to give me the clearly advertised discount of 30% off entire site! What a rip off! Im calling tomorrow to get the promised discount.

I was trying to reach someone with the App’s chat but it seems impossible. I think it’s a fake chat. I tried at least 5 times, nobody answered, the chat disappeared any single time, then suddenly a message appeared saying “please wait” but nothing happened and the message disappeared again. Trash chat. Then I tried to change my forgotten password, I got an email with a link to change it. Unfortunately the link doesn’t link you anywhere but the main page of the App!?? Where to change the password is still a mystery. Trash App.

The help phone number is automated and tells you to fill out a form then hangs up. The form I filled out twice; when I was able to chat text they couldn’t see / find the prior forms I filled out. I went to look at my order to tell the chat person specifics and the chat literally disappeared without anyway to get back to it! So frustrating and very disappointing for such a huge company. The person I did chat with was friendly but the app is NOT user friendly and I am tech savvy.