Contact Kohl s Support

Can’t keep you signed it. I have had a Kohl’s card/account for over 20 years & I have never, not one single time, been able to log in using my password. I always have to change it because it won’t let me in (even tho my iPhone saves it after each change). I have a book in my desk with account sign in/password info & the kohl’s section has so many crossed out & erased, it’s asinine. I hate every single thing about this app, when I can get signed in. Too many clicks necessary to go back if needed. I click on a shirt I like, have to do a drop down for color/size, can’t just hit back (when they don’t have what you want in your size, cause they never do) you have to hit the tiny x to clear the drop down menu or you can’t go back. There are so many small, annoying things about this app. And the BIG annoying thing that you can’t ever log in. And why do I want another sign in/password for my kohl’s wallet, that’s different than my kohl’s charge info? Let me log in! When (if) I log in, let me be logged in to everything. Let me pay my bill! Let me pay with my kohl’s charge! Let me see my Kohl’s cash! It’s. Not. That. Hard. I hate this app. My husband won’t even pay the bill anymore cause the website is the same way. Can’t ever log in! We’re in our 40’s & this is the only account we both despise or have this issue with.

I am a VIP cardholder so clearly I like shopping their stores but online is a whole other place. 4 times I placed online orders and everyone a full disappointment! First..outdoor furniture order suddenly gone missing after delivery schedule set and sent to UPS (supposedly) so they canceled it. I even rescheduled my week around this delivery. Second.. attempted to reorder outdoor furniture, confirmed order, only to be emailed days later they canceled again saying none available now. Very frustrating! Third..daughters birthday roller skates arrived literally thrown on the porch, the box inside completely torn apart and skates scratched up. The wheels were dirty. They appeared used and mistreated every step of the way. Too late to reorder them as they arrived the day before her birthday so i cleaned them the best i could. Calling customer service was a total bust. No one would answer and all automated time wasting nonsense. Last!…ordered same daughter a pair of shoes that only came in her size online at the time. They arrived with black marks on both shoes as if mishandled and a red lipstick stain on the fabric on one side. Get it together Kohls! We like online shopping too and expect our service and merchandise to be valued. This is not the type of consistency or treatment we look forward to at any level.

Me and my wife just recently opened a Kohl’s credit account and used it recently for a few Christmas items to the tune of about $280. At the end of the month,my wife makes a payment using the Kohl’s app. She pays the $280 balance in FULL. Which now means there’s a ZERO balance on our account. Fast forward to the next day and there’s $560 taken from our bank account by Kohl’s. When she calls to find out why,the customer service associate says “oh it looks like you made 2 payments”. My wife asks her why she would need to make 2 payments totaling $560 for only a $280 balance? These retards can’t give her a good answer because their MATH is just on another otherworldly level. She then demands the Kohl’s rep put the funds for overpayment back into our bank account. The Kohl’s rep tells her “oh,we will have to mail you a check and it will take 3 weeks”. LIVID,my wife tells her to just close our account and hangs the phone up on her. Needless to say,doing business with Kohl’s in the short amount of time we have has been a nightmare. I have a card by several major credit card companies and NEVER have I had this happen. We will never step into a Kohl’s again. What a joke of a company and credit card.