FSNB Reviews

Would not recommend at all. Been with them for almost 5 years but this is the last straw. Apparently if you owe anything, this bank will just give out your personal information to whatever collection agency they want and then charge you a fee on top of it.
Screw you this app.

I stopped using online banking with them a few years ago because FSNB nor the online banking was working properly. I figured they have it fixed by now. Nope. Still can’t login. Pointless to be paying for a feature I can’t use. Very disappointing when I’m getting deployed.

If you are a military member who needs reliable access to your money then this app is not the bank you want. They use a fraud prevention service that is the most antiquated in the business and will trigger a fraud alert requiring you to call, hold for hours and speak to a foreigner who will tell you that only the bank can unlock the account - during the this app tiny business hours window. So enjoy being locked out of your funds. If FSNB allowed you to resolve issues like that then it would be 3 stars. Instead it just shows you the money that you are unable to access while deployed serving your country. Do better this app!

This bank is rife with sketchiness. They’ll say you opted into overdraft protection, even when you didn’t. They’ll allow a charge even when Youve told them to place a stop on it or on your card as a whole. Then, when you call them out on it, they’ll say you agreed. With no proof. Then they’ll close your account, but not really close it. It’ll be opened but inaccessible while they knock your credit for their mistakes, and even when you prove they made the mistake they’ll assert that there was no mistake until you actually threaten them with legal action.

Take your money literally ANYWHERE else.

I have been with this bank for 10 years, checking and savings. I recently suspected some fraudulent activity and had my accounts switched to new numbers on both. The problem now is the remote deposit I had before my accounts were switched to new account numbers. I am being penalized and cannot get remote deposit. I use the remote deposit because I am handicapped and it is a benefit when depositing my check. Why am I being penalized? Is this how you treat long-term customers?

If you plan to use FSNB for mobile banking you better think again because that was my plan and every time I mobile deposit a check even a state issued check it gets voided for more verification so I will need to have it physically looked at well if that’s what I wanted to do I would have done that in the first place but I didn’t I wanted to use FSNB for what it was intended and advertised as mobile banking what a joke and waste of my time…

App literally logs me in and shows nothing other than the menu button….. I have to call or use an atm to view balances. At this point Im better off just getting a check book to log transactions or switch banks😢😢

Since the update, I have had nothing but problems with FSNB . Touch ID never works. When I log in with my password, it says authentication failed several times before finally letting me in. Once it loads my accounts. Once logged in, if I try to view transactions, I get a screen that says “success! Failed!” My only option is “close” when I click close, it logs me out and it starts all over. If I cannot do mobile banking, I will choose another bank.

I will be closing this account within the next week as it has been an utter inconvenience for me as I’ve never had this type of issue with any other banking institution and an 11 day hold is very unacceptable. I will be returning to my credit union where my savings account is. This has been an inconvenience for me. I would give 0 stars if possible. Worst banking decision I’ve made. Bank is also nowhere close to my home.

Too many times different things don’t work. From loading accounts to accurate balances/transactions. The mobile deposit has never worked for me. Only keeping the account because of cash deposits, which a lot of times seem to take longer than they should. In comparison with my other banking apps this one is definitely on the bottom.

Every time I’ve been to this bank they have been extremely, out of the way rude. They also treat their customers awfully, and are just not interested in what the customers say, the complaints they have, or concerns. Just terrible customer service !!

Go to log in on FSNB . Been an elite member since 2011. It says on the log in screen there is an update to go to FSNB Store and install it…WHERE?! Where is the update sir, ma’am?? Not seeing it! It’s always something with this bank. ALWAYS!

Pretty much a basic bank looking for a come up off of customers. The personal accounts are easy to acquire only $5 to open. However, because as stated above this is a basic bank. They have to “review” everything. They even held a refund of mines because they wanted proof, when clearly the charge was already on my account and they refunded the difference. I’ve been a customer 5 months now and about a month ago I switched my business accounts to them. Now no one told me that business accounts get charged .20 per transaction rather debit or credit. .10 for ach deposits and withdrawals. It’s like really.. then one time I deposited a check into my personal account and they held it for 10 days and I was told after 2 days if it clears they can release it early. Which they did, which they also charged me $10 to do. How is this not a scam. How do you deposit my money put a hold on then charge me to get it “early”. When clearly I still had to wait 48 hours for it to clear and it did. It’s sad they they are building there company off the backs of people who support them. I’m seriously considering taking all my accounts back to Wells Fargo.

FSNB used to run great but since the newest iPhone update came out, it is constantly glitching or not working at all on my phone. I use FSNB multiple times a day for many accounts and it has become very frustrating. Please do some updates!

Anytime I try to check my account now it’s stuck on loading accounts. When will this get updated for iOS 12?

I am a elite customer and most recently every time I use my card for online purchases it declines. Then charges me a dollar for the decline when I have over 3 grand in my account. This bank is so wild. At first it was good now it’s like when I use my card more they decline it. The rep said from her own words if I want to do larger purchases to add money to cash app or a prepaid card and do it that way to avoid the hassle of their sensitive system always flagging things. They will give a 24 hr exception when calling in to use your card without limits but dang.. unacceptable in my opinion.

We have a “Senior” account. Mobile banking does not allow us to mobile check deposit. I mean, really?

Likely top reviews are from bank employees. The only reason i keep this bank is because when I deposit a check. They don’t hold it. All banks should do this. FSNB is ok. Needs an iPhone X update.

Don't write many reviews but had to on FSNB. It does the same which is great. The new look is awesome. It is better looking this way

FSNB works as it should. I’ve never had issues with checking my balance and transferring money between accounts. I’ve been with this bank for about 10 yrs and I’ve been using FSNB for about 3 yrs.