Cadence Bank Reviews

So I already complained last week how I get constantly kicked out of CadenceBank because I “forgot” the password I just had to made that same day because I “forgot” the others one piling up in my notes for this circus of an app.

So I can’t have a legit password to get in, and I also can’t even make transfers from my savings to checking and vice versa because I have NEVER SEEN THE SCREEN LOAD AT ALL! Anytime I access!

I hate this. I’m going to a different bank. Bancorp, you are horrible pieces of trash. I can’t even call myself a Karen because you have literally ruined CadenceBank from when it was a recyclable cigarette in 2016 to a non renewable water bottle sodomizing a turtle shell in the later years. Your app is so absolutely terrible that I don’t even know If that bizarre, abhorrent description of it is even descriptive enough. Pinnacle is calling my name ;)

My app will not open on my phone. It just spins after typing in my login info. This has been going on for several months that has resulted in 3 calls to Bancorp South, and each time, I follow the same steps that never work. Logout, delete app, update ios, download on wifi, download with wifi off, etc... Every time, I am told that someone will call me back.... Zero calls back.. I’m beyond annoyed. It does work on my iPad, but I need it to work on my phone.

At this point, it doesn’t matter. The closest location to my house is closing, and I have no mobile access. After 24 years with several accounts, it’s time to move on.

Thanks Bancorp South. Hopefully, it’s just my phone and not CadenceBank . I loved the bank for a long time, but it looks like they are done with me😂.

I honestly don’t think I’ve ever reviewed an app but after the update in early June, I can’t stand CadenceBank. I use it daily for my business and personal accounts and it’s awful. It’s incredibly slow.. switching between accounts or between menu options takes forever. Honestly I’m waiting 30-60 seconds for a new page to load. Mobile deposit takes forever to pull up, doesn’t let you tap the camera for a picture of the check half the time, once you hit the “deposit” button it can take up to a full minute and a half to change screens and confirm your deposit. I absolutely hate it. Don’t roll out a new/updated app unless it’s actually ready for the public. I WISH I didn’t need CadenceBank for my business accounting.

Around April of last year, I could not get CadenceBank to take my log in info. I tried all the tricks, reported it to the bank and everything. After weeks of going back and forth I was finally told that it won’t work on iOS anymore. Really? What a let down. Today, I went to the website and tapped on “download for iOS” and it still doesn’t work. What happens is, I enter my log in info and it starts the little Star spinning thing and then never logs in. It’s ridiculous.

Whether you are on WiFi or not, CadenceBank takes a VERY LONG time to open & rarely pulls up the accounts. I’ve waited over five minutes multiple times and still nothing. I got CadenceBank when the upgraded their system and have NOT been impressed at all! It takes entirely too long to log in (even when using Face ID). If you’re lucky enough to see an overview of your accounts and want to view transactions on one of them, it takes a ridiculously long time. At least 90% of the time I give up waiting (5 minutes or longer) and just log in through the web browser. It’s not worth the hassle and time to use.

I cannot access Bill Pay on my iPad since the latest update. It says cookies are blocked on my browser but they are not. I have done everything I can to get rid of that infuriating message with no success. And seeing as how there is no way to report this problem with the developer (the report a problem link just takes you to the regular bancorpsouth website) I am forced to leave a negative review and hope someone who can help cares enough about their customers to read these reviews. Bill Pay works just fine on my iPhone with all the same settings, just not on my iPad. Please help!

At its best, CadenceBank felt cheap and flimsy. The small banks and credit unions in my hometown have only 3 branches and both have always had similarly robust and aesthetically pleasing apps. I’ve never understood it. Every time I signed in, I needed to answer security questions. Every. Time. I waited patiently for BancorpSouth to update their app. After literal years, they released an update and it looked a little less homemade for the month that it worked. But for 2 years and 2 different phones, I’ve been unable to sign in at all. Sometimes it tells me that it’s having trouble and to try again, sometimes the wheel just spins and spins. Why even have an app if it’s just going to be junk? I honestly might change banks over this. It’s important in today’s world to have a functional app and BancorpSouth doesn’t seem interested or concerned about this.

This was my first bank, the statements take weeks when you want to report an issue and by then it no longer matters. It CONSTANTLY messes up, won’t let you log in and constantly updates and wants you to update your password. I updated my password 3 times in a year. It’s frustrating, and bothersome. Nobody wants to constantly update their password to their bank account, I know it’s for it’s safety but you have older people that won’t understand why it does that and won’t remember their password because they constantly switch things up. As soon as I have time and find a bank I like, I’m switching banks.

CadenceBank is not reliable. It spontaneously stopped accepting my touchID, and half the time I go into the bill pay or the transfer sections, it doesn’t load at all and just gives me a blank screen with no way to actually pay my bills in CadenceBank until the issue resolves. And there is no rhyme or reason as to when or how long the problem will last. Some days, it won’t load at all and I have try again on a later date. Very inconvenient.

After using bill pay on my iPad for years, all of a sudden it’s not available. And, the banner that appears says it’s my fault for incorrect browser settings. I complied with instructions and of course it still won’t work. I’m putting my browser settings back where they were so I can use all other apps without cross-site tracking, etc. All my other apps seem to have figured it out. I’m sure the Cadence bank takeover is part of the issue. This doesn’t bode well for the future of this already clunky app.

For the last couple of months CadenceBank has been taking quite a bit of time to load. Once you’re signed into it, it takes a good 2 minutes for your information to show up. It never had this issue before, but now this has been happening daily. At first I thought it had to do with my phone WiFi signal strength, but that’s not the case.

CadenceBank is so handy when all the functions work. However, that is not the case most times. I would like to be able to deposit a check without having to “retake the picture” 10x just to have it say “deposit failed” or without crashing in the middle of a deposit. Transfers typically work, but expect CadenceBank to crash and you will need to perform the task several times.

The one constant that IS reliable is that you can easily check your balance and see what transactions are pending which is what I regularly do and is why CadenceBank receives a (somewhat) generous 3 star rating from me. When CadenceBank is working - 5 stars!!

Oh you can also view checks you’ve written and I do like that feature on CadenceBank as well.

App is good for for common banking tasks (reviewing deposits/withdrawals, statements, check images, transfers, etc.) The bill pay function, which is common now to just about all banks is in line with expectation. Like the ability to use the fingerprint reader to login, however the struggles are constant verifications just to log in…even if using the fingerprint reader…if you have multiple accounts like personal or multiple businesses this can be totally annoying and leads to so many texts just to login. I appreciate extra security but my goodness can there be something a little less frequent? Another miss is the mobile deposit feature..it barely works because you (as others have said) have to make like 10 attempts to maybe get it to work. All the wasted time and you could drive to a branch. Anyway, here’s to hoping future updates resolve these issues.

CadenceBank works fairly well, with one very annoying bug if you use facial recognition to login. When you logout, it takes you back to the login screen and automatically launches facial recognition to log you right back in again. I end up turning the phone away from my face so it doesn’t log me in when I’m trying to log out.

The recent upgrade has resulted in a much improved app. The best feature in my opinion is being able to manage your credit card in the same place as all your other accounts. Also love that it now has the capability for the Touch ID log in, makes things much easier.

CadenceBank interface looks much more modern and easier on the eyes. The new feature allowing to see your credit card account (if you have one) was much needed. The combination of all your accounts into 1 total balance is a lot better.

Best Bank! I love my Bancorp on South 16th Avenue in Laurel, MS!!! Always made to feel welcome and greeted with smiles filled by a friendly, Hello, (my name), how can we help you today?!!!! I can not say that about some Bancorp’s in Hattiesburg-unfriendly and act like they to good to help you and truly I feel like a bother to them. If it weren’t for the good service and staff at Laurel And I had to use Hattiesburg Branch by Big Lots-I’d move my accounts!!

Switching to Zelle to allow users to send funds (or request funds) is a great upgrade. You can pay people on the spot without having to run to the ATM. Having your credit card info available with your checking account makes financial management simple. Bill-pay is easy to set up and is a great replacement for writing checks & buying stamps.

We have found Bancorp South Banking to be subpar. We have been declined for purchases and been denied access to our cash at the atm repeatedly. The telephone service we received was abysmal. We were once told that our business account had been closed for us! Our experience with them has been frustrating at best. The one star goes to the drive thru tellers who were gave standard service. We will be switching banks ASAP.

I’ve been a BCS customer a long time. Whenever there are challenges of any sort with my account, help is just a click or phone call away. It’s a comforting feeling to know I don’t need to worry about problems with my checking accounts.

This new version locked me out of my account completely first of all. Then once I got that unlocked having to take my time to call and provide account details, I then attempted to make mobile deposits while on a business trip in LA and was logged out suddenly every time I tried to take a picture of the back of a check. It let me do ONE finally, but no subsequent checks. I don’t have time for this. Please fix ASAP and I’ll review again.

Updated review: Old App was 2 stars, this one is up to 4 stars. Nice update. Facial recognition is a nice add. Overall, the new app on both the iPhone and iPad is a tremendous improvement. It needs some work to be cleaner and faster. One issue that needs to be addressed right away is that the back button “<“ does not work right when you view a check copy. When the check comes onto the screen, the back button doesn’t work at all on the iPad and the back button on the iPhone takes you back to the list of accounts. It should take you back to the checking account transaction list. That should be a simple bug fix.

Provided BXS doesn’t just sit on CadenceBank with no changes (as in the past) and does indeed make improvements as needed, this change is moving in the right direction. Please do the right thing and update this regularly based on feedback! If you do that and correct the < button issue, I’ll update the review to 5 stars.

I don’t like the new feature of having to inquire about debit and check or even automatically debited transactions. It’s much easier and more convenient if it just tells you exactly who debited and what it was for. That makes record keeping much faster and convenient which is my most ppl use online banking now.

It took 20 years to update CadenceBank to this. Still doesn’t come close to comparing to my other banking apps. Still can’t see who the pending charge is from, still can lock and unlock debit card, these are basics that most banks have.

Much slower than previous app and Touch ID only worked for a week after setting up. Tried to set up again and it says I’m already enrolled. Y’all have a lot of work to do on CadenceBank