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At its best, this app felt cheap and flimsy. The small banks and credit unions in my hometown have only 3 branches and both have always had similarly robust and aesthetically pleasing apps. I’ve never understood it. Every time I signed in, I needed to answer security questions. Every. Time. I waited patiently for BancorpSouth to update their app. After literal years, they released an update and it looked a little less homemade for the month that it worked. But for 2 years and 2 different phones, I’ve been unable to sign in at all. Sometimes it tells me that it’s having trouble and to try again, sometimes the wheel just spins and spins. Why even have an app if it’s just going to be junk? I honestly might change banks over this. It’s important in today’s world to have a functional app and BancorpSouth doesn’t seem interested or concerned about this.

So I already complained last week how I get constantly kicked out of the app because I “forgot” the password I just had to made that same day because I “forgot” the others one piling up in my notes for this circus of an app. So I can’t have a legit password to get in, and I also can’t even make transfers from my savings to checking and vice versa because I have NEVER SEEN THE SCREEN LOAD AT ALL! Anytime I access! I hate this. I’m going to a different bank. Bancorp, you are horrible pieces of trash. I can’t even call myself a Karen because you have literally ruined this app from when it was a recyclable cigarette in 2016 to a non renewable water bottle sodomizing a turtle shell in the later years. Your app is so absolutely terrible that I don’t even know If that bizarre, abhorrent description of it is even descriptive enough. Pinnacle is calling my name ;)

My app will not open on my phone. It just spins after typing in my login info. This has been going on for several months that has resulted in 3 calls to Bancorp South, and each time, I follow the same steps that never work. Logout, delete app, update ios, download on wifi, download with wifi off, etc... Every time, I am told that someone will call me back.... Zero calls back.. I’m beyond annoyed. It does work on my iPad, but I need it to work on my phone. At this point, it doesn’t matter. The closest location to my house is closing, and I have no mobile access. After 24 years with several accounts, it’s time to move on. Thanks Bancorp South. Hopefully, it’s just my phone and not the app. I loved the bank for a long time, but it looks like they are done with me😂.