Fifth Third: 53 Mobile Banking Reviews

by Southern_Sapphires

I DO NOT recommend banking with this bank at all along with using FifthThird. You will have an unreal amount of fraud hit your account at some point in time of banking with this godforsaken company and they will NOT do anything to help you in any sort of way when it happens other then continue to charge your account for things that wasn’t you nor put a stop to any transactions even when they’re in a different state and has proof on FifthThird that this obviously isn’t me, they still will not help you or sort things out under any circumstances! Unless you have a ungodly amount of money in their bank they don’t want anything to do with you. I have been going around with this bank/app since 2020 to fix the fraud on my account which is a shame because I’ve been with this company since 2016 and over the last few years the bank and app hasn’t really gone down hill. It’s early 2022 and I still haven’t got nowhere on FifthThird or with the company . They have caused my account such issues on FifthThird it has messed up me getting my tax return for 2022 and so much more. No one will help you! And that goes for the chat on FifthThird and calling them. This is a VERY mess bank and app. Save yourself the trouble and bank elsewhere. There is much better banks and banking apps out there.

by ChynaDoll_85

It has been very frustrating and I have been dealing with this for over a month now. I went into a branch thinking they can help me because I had accidentally sent money into my 5th 3rd account instead of another bank account. I had to manually withdraw the money to deposit it at my other bank. On top of that, the branch manager said that there was nothing they can do and that I need to call them next time it happens so he can see what’s going on. So basically he dismissed me. What kind of customer service do you call that!? I recently called the branch and a rep from another branch was helping that day and told me this should’ve been taken care of a month ago. She now escalated it to cooperate and they are trying to help me but still no resolution. I think FifthThird needs to be fixed because it seems that I can use Zelle online, but not on FifthThird . I have an iPhone XR and the iOS is up to date. Also after logging in the first time, I sent up Face ID in the security setting, but I have to constantly either type out my password or manually hit the “face ID” icon when logging in. This should happen automatically. Very very frustrating. This needs to be fixed ASAP!

by Missed Me With That One!

I changed my password word and was unable to access my zelle account. Upon calling customer assistance the first gentleman stated he did not know why I couldn’t zelle to try later or in 24 hours. He asked if I wanted to speak with a manager and I said yes. Then the manager said it was due to a risk assessment score being so high. She also stated it looks like I changed my password and I said yes but how does that affect me using my account services. She explained it does. I change my password to keep my account safe and you then stop me from using account because I’m being proactive in my own security. Shouldn’t one of your prompt be by changing your password your access will be limited. So now I will suffer a late charge. This bank is just getting worse instead of better. Now you know why I went to BOA. To hold majority of my money. Terrible.

by Chance Propst

I use FifthThird to pay my auto loan. My first issue, there is no where obvious to see my loan’s payment due date. I have to go through several screens/steps to be able to view the due date. My second issue, once i submit a payment there is absolutely no confirmation that the payment went though. I don’t get a message on the screen saying “thank you for your payment” or “payment successful”, no confirmation email, no text, and nothing showing a pending payment transaction. So i basically have to wait 2 business days and check the balance to see if the payment went through. My third issue, there is nowhere to view any loan documents. I would like to be able to see me interest rate, remaining payments, total amount paid etc. There is a loan documents tab but when i click it nothing comes up. These are all basic things that all of my other loan apps have, and the payment process is very annoying having to hope the payment went through, someone really needs to look into this…

by Svtrayo

It has been twice now that I have deposited a check (only cause it’s after hours and cannot make it to the branch) and it places a hold on my account for 2 WEEKS. The only reason I use the mobile deposit is when I need my money sooner than waiting for the next day to go the branch and waiting for the following day for my funds to be available. I do not see the logic as to placing a hold on my money for 2 weeks when the mobile deposit’s purpose is to help you deposit when you can’t make it to the bank. I have been receiving the exact same amount of money from the same company every 2 weeks for a year now it should not be “suspicious activity” for me to deposit it my check from my phone. I will be going back to the branch on Monday to look at options or completely closing this account. I have kids and bills that aren’t going to wait 2 weeks for you to clear a check, if mobile depositing from FifthThird is not safe THEN TAKE IT OFF FifthThird .

by Nightnightowl

This is the first time ever I’ve felt like addressing and ongoing problem with FifthThird. As far as banking with fifth third I’ve had my fair share of ups and downs as with any bank but FifthThird is just unreliable at best. During the day time it works as it should, access to your bank account when necessary but during the night time, specifically during 3-4am you get the technical difficulties message and a number to call for customer service which isn’t a 24 hr accessible line to begin with and then between 4-5am you get the message banner with the spiel of FifthThird being down due to routine maintenance which (pardon my ignorance) is such an inconvenience to those that work night shift and need to maybe make a transfer or just an update. For a bank that brags about how much more it does for its customers “166%” more is laughable. I’m not talking bad about the bank but FifthThird’s reliability. You’re better off just using your phones browser rather than using up space since it’s literally the same just not as sophisticated.

by Johnniel L

This site does not function well. Difficult to navigate and use. One would expect a Bank to represent the best th at technology has to offer. Not here.! 5th Third is not one of the giant National Banking concerns like Bank of America or Wells Fargo but it isn’t a small hometown bank either. Considering that fact their virtual presence should reflect the conservative, stable and well funded institution that it is. It has a deep history of service as a bank that cares about the community it serves.
This platform with all its hidden features is truly amateur not only in accessibility but also in presentation, God help you if you need help after hours or on weekends. You will not find it. You can’t have a website for a financial business go down for hours or more very often. Well it does exactly that. With a message “Please try Your (action) later. Hey it.s my money get it together😀😅

by Prosthetiched

For an app that is meant to make banking easier and more convenient, it does quite the opposite for me. No exaggerations here: every other time I’m out and need to put money on my card in order to pay for something, I receive a message saying “We are currently experiencing technical issues. For assistance, call Customer Service”. I’ve grown so tired of seeing this message. FifthThird is hardly functional for me and I’d love to know why. From a visual and interactive standpoint, FifthThird is great, meaning that, if I can actually log in to USE FifthThird , working with it is easy and intuitive. There’s good design here which deserves praise. It’s the back end that needs work, and needs it desperately. I find myself unable to access my funds so frequently that it has me considering other banks with more efficient tools like this one. Moral of the story: don’t rely on this thing as your only way to access your money.

by Godsbeauty

Fifth third needs to do away with overdraft fees or at least give you a chance to set your account straight before charges similar to what they offer at Huntington Bank who I’m strongly considering switching over too. It’s not right that you’re charged overdraft fees if the account is funded within minutes or seconds of a charge that might have come though at your unawares. It’s not right that working class citizens suffer to make the rich richer. At least give a fighting chance. All in all I’m definitely considering switching over to another bank where things are more fair and the scales are tipped in your favor. I wanted to live this bank but I keep having more issues than needed. For example, every time I need to cash a check I’m met with resistance and long waiting periods because of an old issue I had with chek systems or wherever it’s called now which is not ok that I’m put into a bracket with potential scammers etc...especially since I’ve been with this bank now for a little while. At least give me the benefit of doubt if you’ve had no issues with me other than overdrafts here or there. I’m tired of the banks making money off of my misfortunes. It’s like the system is set to nab overdrafts fees and every time you get one this bank goes cha- Ching! Anyway to rate FifthThird . I give the actual app 3.7 out of 5 stars. It’s a very good structured app overall.

by Dkinsrq

This application used to work quite well for me. I tried logging in yesterday and today and he asked me to update my security questions. As another reviewer had said, question one and question two go just fine, but after entering the answer for question two, the screen on my iPhone X goes blank and white, with no ability to bring back the questions or enter any more information. It’s essentially locked at that point and the only way to get out is to log off. When I logon after logging off, the same thing happens all over again. I have tried this with the phone vertically, the phone horizontally, and tried answering the questions in different orders, but the same thing always happens after answering a second question. Resetting the phone and FifthThird don't help.

by MikePaul77

Clunky and a bit frustrating. I only use it for an auto loan since 5/3 doesn’t play well with the prism bill pay. When I go to pay, the due date of the loan is nowhere to be found without opening the statement. That’s kind of simple vital info that should be front and center. Just needs some polishing. Also, when going to pay, I have to remember the exact payment amount since it doesn’t auto fill the monthly payment amount or even show it on the screen where I type in the amount. These are simple but important things. Overall everything works but could use some refining for customer experience.

UPDATE: It looks like a couple concerns have been addressed in an app update. When paying the loan, the due date now shows and there is an option to select regular monthly payment amount. Great job guys!

by Blindadventurer98

I am a totally blind user of the Fifth Third banking app and I just recently transferred to Fifth Third as my bank of choice. And so far I like the mobile app the only concerns or improvements that I could suggest is readjusting your accessibility features to make navigating FifthThird Waze iOS is VoiceOver or androids talkback smoother and better integrated. Another feature I would really love to see is a widget for the home screen that would show a quick balance for all accounts within the fifth third mobile app. I have found a quick balance widget to be very useful in the past with my previous bank and would love to see this implemented with Fifth Third

by Isthereanyavailable

I have used 5/3 Mobil banking in Florida since 2015 and it has exceeded expectations. Using check deposits, a 5/3 Master Card and e-pay for all transactions provides immediate update on accounts. The down side is when you are required to contact
the bank by phone you can expect at least 15-20 minutes hold time. Twice when I changed the checking account an ATM would not accept my MasterCard it took two phone calls to correct an error. When my MasterCard expired and an replacement a week late again holding to correct an error. When I established a loan
by phone the assistance was very professional and helpful by excellent customer services.

by JWBonnie117

Have been w/53 for 22 yrs - rich & poorer. When we retired - we were very comfortable financially - however health issues arose beyond our control & MEDICARE has become a member of the Wall Street Club where it is “PROFIT” 1st - “PATIENT CARE” for SENIORS - Bare Minimum - when in the hospital - put on a symbolic conveyor belt & discharged ASAP; home healthcare LIMITED & patient has to pay for ALL medical equipment & supplies out of their pocket & some of the services along w/continuing rising premiums, co-pays & prescriptions. We have been FORCED into bankruptcy & it is SHAMEFUL to us as we always paid every debt in full. We do not live large or an opulent lifestyle. 5/3 has been good to us; and a bank is always wanting PROFIT & caters to those who have wealth - which we experienced. However 5/3 differs from other banks in that they will FLEX w/long-term customers who lost all their assets, savings, etc. , due to unforeseen circumstances beyond their control.

5/3 lives up to their reputation in customer service & their online banking is the BEST compared to others. It is easy to navigate & use.

Will stick w/Fifth-Third forever as the have with us. We will recover financially in time & rebuild our financial reputation.

by Casta...

My name is Carmen Castaneda and I am with Fifth third bank for years and more
I knowII was asking a lot I mean a lot for somebody to show me how mobile banking work I Where askingIn different locations a lot for my mobile banking so now I’m very happy it’s to easy now😊 I recommend it for people special Spanish woman and men don’t be afraid or embarrassed to ask because they help meWith my Mobile banking is a perfection/ Service on Fifth third bank
I enjoy a lot it is very easy even for me a person don’t understand too much English because my first language is Spanish but now Can do
thisBy myself
you just have to do some practice.

by Auntiomnia

I want to give a great big shoutout to Amy Dunn. I am 78 and have been going through some very difficult things. Being sued, having to move and thus haven’t to make a lot of live changing decisions. Lots of financial issues and Amy has always been a lifesaver. She knows what I need and she is very willing to take the time to explain and take care of the things I need to have done. This has been going on for 3 months but she is never too busy to listen and her kindness is above and beyond her call of duty. She truly should be recognized for her willingness to do anything it takes for her customers. Give her a raise. No one like her.
Thank you
Helen Craig

by Reesiekitty

I’ve banked at 5/3 for years and we began using their online banking and FifthThird years ago as soon as they were available. I can honestly say it is the easiest, most user intuitive banking app I’ve seen. I have to use a different one for a work account and it’s very clunky and awkward compared to this. I help my mom with her online banking and her bank’s app is also less user friendly than this one. This is one of the few apps of ANY kind that I use regularly - every day- where every update has actually improved usability and made things like instant transfer between accounts easy and fast. Try 5/3 and use FifthThird- I think you would be glad you did.

by Grampa & Gramma

Our local 5/3 bank is very nice. There is only one facility now for our town but the same folks work there. We transferred our mortgage to 5/3 years ago. When the grandchildren were born Grampa opened their accounts and weekly would make a deposit. When they were very young they would walk up to our neighborhood 5/3 and together they’d make deposits into their acct’s. Grampa withdrew monies to purchase our Grandson’s first car, at 16. Now, our Grandson is 18 and preparing to Graduate. Grampa will be passing that account over to him for his graduation gift. Our Granddaughter still has years to go to enjoy the same benefits of love from her Grandparents.
We’ve been able to see a lot of the same people behind the counter for all of these years and that speaks volumes, right?!?

by Kai-Bae

I haven’t had any problems with the bank or FifthThird and am happy with the service. When you go in the bankers are there to help and give informative advise. I’ve been with Fifth Third for 4 years. I am working part time, going to school, and have 2 kids. I love that they give you a few times to wave fees if you go into over draft by mistake and you don’t get charged fees if it’s less than $5. I also love the early access option if you’re in a bind and need to borrow some money, you can and they will automatically take the payment out of the next automatic checking. I am strict about having my bills paid off in time, in full so I can build my credit and I am very happy that the bank is there for you if you need the help! I definitely will be continuing with them for the long term future!

by Aaron Caserta

FifthThird is great. It’s ease of check deposits has made me literally switch from depositing to my Chase account to my 5/3 account.

Suggestions: I’d like it if Face ID kicked in immediately when I open FifthThird instead of having to tap the button. Also, I’d like to see interest info on loans under Summary. Apple Watch integration would be fancy. Also, maybe some photos included in the designs would spruce things up. FifthThird is amazing as far as functionality goes, but leaves a bit to be desired on aesthetics.

P.S. I am in the software development industry and understand how annoying it can be to receive trivial requests... but FifthThird is honestly so solid that I can’t think of anything else to provide in my feedback. Keep up the good work!

by DoesItReallyMatter?

Not sure why but this version crashes a LOT. It always seem to happen when I am trying to edit something. Hopefully that helps the IT guys!

Not sure why it’s necessary to inundate users with messages to try and obtain our cell phone numbers. FifthThird intentionally harasses you for your cell phone information. Users know that info is sold to other institutions- we don’t want that resulting invasion of privacy!! - Hopefully that helps the blood sucking marketing geniuses.

I do almost 90% of my banking with FifthThird, saving 5/3rds significant amount on the bottom line. This FifthThird ands it’s functions are actually more important than the bank. I may need to change banks in search of a less annoying app. Let’s see how responsive 5/3 will be. I will give till the next 2 version updates.

by Guard_Wife

If I have enabled Touch ID on an app, I shouldn’t have to re-enter my credentialing information every other time I attempt to use FifthThird . It defeats the purpose of Touch ID & generally means I will lock myself from my own account when I can’t remember the password I’ve had to reset eleventy billion times because Touch ID fails to work as it should. It’s a vicious cycle that ends in me sitting on the phone waiting to speak to someone, prove who I am, and make up yet another password so we can repeat the process in a week or two. Between this and the “technical difficulties” message, I find it difficult to enjoy this “service.”
If I can access FifthThird , it does what I need it to & that’s nice. At this stage, however, those instances are few and far between.

by Jonfordman

I’m very happy with 5th/3rd Bank for several reason they don’t have ridiculous service charges or checking or any other type charges just to bank with them plus the online banking and banking with FifthThird is amazing as well and I especially like that if there is anything in doubt or weird activity on my account or card they catch it stop it until I approve or decline the activity I’ve banked with a few different banks and I’d recommend 5th/3rd overall to anyone who’s searching for a great bank

by Drlkc

I really love FifthThird . It makes transactions and transferring money so easy I can pay all my bills and take care of finances while even sitting through a meeting. My only suggestion right now would be if we could see a breakdown of what we spend each month, two weeks etc.... we use to be with BBVA Compass and on their app/website. We could keep track of our monthly spending by category. Right now I have a separate app to take care of that however I hate having my financial information out there.

by Originalmamabear

I second what “belowaveragejoe” said! FifthThird is so easy to use, and 800 customer service is way above what other companies serve up! 5/3rd customer service is over the top!
Ok.... I do have a complaint. Now I don’t have a reason to go to the bank and miss my chats with my bank family. FifthThird has made things so easy, I’m gonna have to take them some donuts.
Thanks for the improvements and obvious hard and constant work to keep us 5/3ians updated with the latest in banking apps!

by Angelicascottballs

I absolutely love FifthThird. The ability to transfer is the matter of seconds can be a life saver at times! I am an employee of the bank and I can say if it weren’t for the fact that I work in a branch, I wouldn’t need to come in with having FifthThird!

My only suggestion would be to allow customers to nickname/ their accounts on FifthThird . That is something that can only be done on the website. It would be nice to be able to do this without using the browser on our phones or signing onto a computer.

by Spark.atl.ga

FifthThird is useless as a functional way to access my accounts. it crashes immediately after I open it and after numerous phone calls, re-install, clean installs, and frustration I still can't access FifthThird on my iPhone se running the most current software. I like the bank, and keep hoping an update will be released to correct the problem. I don't and haven't had this problem with another app and have tried all the fixes offered by 5/3. It would be very nice to have a fully functional account.

by Dixichik65

I’ve been with 5/3 for many years after having to leave PNC & US Bank following a move and what banks were available close by since we moved to a small town in the middle of nowhere. The next town over had a 5/3 and we wanted to stay with a larger bank. Opened an account there have been very pleased with them. After we moved back closer to Louisville we stayed with 5/3 even though they’re about 20 minutes away. They make it so convenient to do my banking online, I don’t need closer proximity to my branch! Thanks 5/3!! ⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️

by EdgeB65

I am really appreciating the service I get from Lisa and FifthThird is very convenient and so easy to use. I can’t overemphasize the importance of the great people at 5/3rd. I have had some difficulties with getting information from other institutions and at times near impossible to get a person rather than a recording to get a simple question answered that is not in the faq’s. In Cadillac Mi it doesn’t matter if I come into the main branch or through one of the drive thru,s the professionalism and quality have been stellar! Thank you!

by GTB299876

Finally!! Back to 5 stars. Took a few months, but it’s fixed and I’m happy again. Love FifthThird. All my banking is done here.

*I was looking forward to an update and when it was released today, I was excited to fix my Touch ID. Guess what? It didn't fix it. I've even sent emails to the developer. I'm getting very disappointed.

So now my Touch ID doesn't like "changes" to my phone. Every time I try to log in, it tells me they've detected changes on my phone and require me to enter my password. Annoying.