Contact Fifth Third Support

by Southern_Sapphires

I DO NOT recommend banking with this bank at all along with using this app. You will have an unreal amount of fraud hit your account at some point in time of banking with this godforsaken company and they will NOT do anything to help you in any sort of way when it happens other then continue to charge your account for things that wasn’t you nor put a stop to any transactions even when they’re in a different state and has proof on the app that this obviously isn’t me, they still will not help you or sort things out under any circumstances! Unless you have a ungodly amount of money in their bank they don’t want anything to do with you. I have been going around with this bank/app since 2020 to fix the fraud on my account which is a shame because I’ve been with this company since 2016 and over the last few years the bank and app hasn’t really gone down hill. It’s early 2022 and I still haven’t got nowhere on this app or with the company . They have caused my account such issues on this app it has messed up me getting my tax return for 2022 and so much more. No one will help you! And that goes for the chat on the app and calling them. This is a VERY mess bank and app. Save yourself the trouble and bank elsewhere. There is much better banks and banking apps out there.

by ChynaDoll_85

It has been very frustrating and I have been dealing with this for over a month now. I went into a branch thinking they can help me because I had accidentally sent money into my 5th 3rd account instead of another bank account. I had to manually withdraw the money to deposit it at my other bank. On top of that, the branch manager said that there was nothing they can do and that I need to call them next time it happens so he can see what’s going on. So basically he dismissed me. What kind of customer service do you call that!? I recently called the branch and a rep from another branch was helping that day and told me this should’ve been taken care of a month ago. She now escalated it to cooperate and they are trying to help me but still no resolution. I think this app needs to be fixed because it seems that I can use Zelle online, but not on the app. I have an iPhone XR and the iOS is up to date. Also after logging in the first time, I sent up Face ID in the security setting, but I have to constantly either type out my password or manually hit the “face ID” icon when logging in. This should happen automatically. Very very frustrating. This needs to be fixed ASAP!

by Chance Propst

I use this app to pay my auto loan. My first issue, there is no where obvious to see my loan’s payment due date. I have to go through several screens/steps to be able to view the due date. My second issue, once i submit a payment there is absolutely no confirmation that the payment went though. I don’t get a message on the screen saying “thank you for your payment” or “payment successful”, no confirmation email, no text, and nothing showing a pending payment transaction. So i basically have to wait 2 business days and check the balance to see if the payment went through. My third issue, there is nowhere to view any loan documents. I would like to be able to see me interest rate, remaining payments, total amount paid etc. There is a loan documents tab but when i click it nothing comes up. These are all basic things that all of my other loan apps have, and the payment process is very annoying having to hope the payment went through, someone really needs to look into this…