OneContent app not working? crashes or has problems?

OneContent Status

Last Updated on 2022-08-18 by Hyland Software, Inc.

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Common OneContent Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot OneContent app on iOS and Android devices. Solve all OneContent app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

OneContent iPhone Issues and Solutions

OneContent iOS app crashes, not working, errors
OneContent iOS app network issues
OneContent on iOS has black/white screen

OneContent Android App Issues and Solutions

OneContent has errors/crashing/not working
OneContent server network connectivity issues
OneContent has black screen

OneContent iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever OneContent app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix OneContent app crashes or not working on Iphone (iOS):

Close and restart the OneContent app on iPhone
Update OneContent app to the Latest Version for iOS
Uninstall and reinstall OneContent iPhone app
Update your iPhone to the latest iOS version

Fix OneContent on iPhone unable to connect to server/internet connection issues::

To resolve OneContent network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix OneContent black/white screen (blank screen) on iPhone:

Follow the OneContent iOS app troubleshooting guide Here →

OneContent Android App Issues and Solutions

Fix OneContent not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent OneContent app issues:

Force Stop the OneContent App
1. On android, goto "Settings" » click OneContent app. » click "Force Stop".

Update OneContent to the latest version on PlayStore

Clear OneContent App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "OneContent app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch OneContent.

Fix OneContent unable to contact server/ OneContent internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click OneContent » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got OneContent » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch OneContent on android.

Solve OneContent black/white screens issue on Android:

Follow the OneContent android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at Hyland Software, Inc., developers of OneContent.

About this app

This capability helps to improve revenue cycle for hospitals by shortening document completion times, thereby improving efficiency in the bill-to-cash process. • Displays the number of outstanding work items on OneContent icon. • Improved PIN validation provides a security mechanism to lock a user’s PIN after maximum number of log-in attempts with an invalid PIN. • Ability to enable certificate pinning, which defends against data communications interception. • Privacy Policy Agreement allows user to agree to or decline Privacy Policy terms upon initial app use. o Physician Queries-this app 17. 5. 1, 17. 5. 2, 17. 6. 2 or 18. By delivering powerful functionality to the physician’s mobile device via Wi-Fi or cellular network, this app™ Patient Folder work assignments can be completed wherever and whenever it is convenient, greatly improving on turn-around times and work backlogs. this app™ Mobile Deficiency Completion makes completion of work assignments associated with the medical record more convenient for physicians and clinicians.