CloudLibrary Status
Are you having issues? Select the issue you are having below and provide feedback to CloudLibrary.
51 Problems reported in the last 24 hours
🔨🐞 Solved: verified fixes that worked!
Won't open
My MSI computer was recently repaired - the C drive and I cannot download Cloud Library to desktop
Why is every hold on a book the same number of days? This is a consistent problem.
Skips pages (up to 40-50 sometimes) when turning the page on iPad. CL and iOS up to date.
📋 20 Reported Issues:
Cannot log in
login failure - request timed out
My iPad Air will not enter sleep mode when reading a book using the cloudLibrary app. I have app background updates disabled. Does the app have a setting to allow sleep mode while reading a book?
Can’t see my history or holds, says unable to authenticate my account! Now it won’t allow me to log back in with the Rancho Cucamonga Library but my other library still works.
Unable to open "holds" section on my app. I keep getting the "Error: The application has experienced a web service error". I have restarted my phone several times, cleared the cache and data, even uninstalled and reinstalled the app. Nothing has fixed it.
States there was a problem authenticating my account, it was a Great Application until this happened!
search produces blank search results page; e.g. "william shakespeare" produces no results samasung tab-A SM-T510
Never had a problem before but "No titles match this criteria, try adjusting filters" is being being displayed. I don't know how to rectify this.
Lasat 2 books eAudiobooks I checked out won't play consistently. Every couple chapters it stops playing and displaying playback error. Can't get past that point. Previously it seemed like entire book would download to iphone, and I could replay anywhere, on a plane, etc. Now the download arrow appears, but I can't click it. Book remembers where I left off, but won't go past that point. Tried updating app, no luck. Rebooted phone, no luck.
Opened a book and was asked if I wanted to resume where I left off, I agree then it froze and I am left with blank page 1 and I can’t turn a page or get back to my books
Lost the ability to look up a word when reading a book. Previously, all it took was hold your finger on the word, a pop up menu asks if you want to go to dictionary, internet search etc. Now all i get in the pop up is “copy, highlight, or note. iPad air 4, 16.4.1 software version, and using Cloud reader on books from Windsor Public Library. The app STILL loses its place when turning a page (not every time, but enough to drive one insane!
Everything I had saved was gone. I tried logging out and relogging back in. That didn’t work. I deleted the app and tried reinstalling. Now it says request timed out every time I try to log back in.
When opening a book I was asked if I wanted to resume where I left off. I agreed then it froze. Blank on page one and I can’t turn a page. Still have access on my phone.
Says error authenticating my account every time I try to use it now. I don’t understand why it won’t work all of a sudden. I have already tried deleting and reinstalling the app as well.
Audiobook playback keeps stopping, and no reason for it is apparent
i am required to log in repeatedly and told i have no books. also the application has experienced a web service error.
Unable to sign in onto either iOS app or website with my Los Gatos Library account but does work for my San Jose Library account
WAS LISTENING TO BOOKS JUST FINE UP UNTIL AN HOUR OR SO AGO. WAS NOT ABLE TO RETURN A FINISHED AUDIOBOOK. TRIED TO UNISTALL APP AND POWERED DOWN PHONE PER ONLINE STEPS WHEN APP IS NOT WORKING AND NOW I CAN'T EVEN LOG INTO THE APP. I HOPE THIS ISSUE SOLVES ITSELF SOON. I USE THIS APP ALOT TO GET THROUGH MY MONTHLY TBR'S.
Cloud library used to work fine but then just said there was a problem with my library card. Called my library, they said my card was fine. Now it says it can’t authenticate my account. It was great, now it’s a dud!
My current check outs are fine However both Hold and Saved take forever to load and say I have nothing when I do
Have a Problem with CloudLibrary? Report Issue
Common CloudLibrary Problems & Solutions. Troubleshooting Guide
Contact Support
Verified email ✔✔
E-Mail: [email protected]
Website: 🌍 Visit cloudLibrary Website
Privacy Policy: http://usestrwebaccess.blob.core.windows.net/apps/CloudLibrary_Privacy.html
Developer: Bibliotheca Ltd
‼️ Outages Happening Right Now
-
May 08, 2026, 05:00 AMa iOS user from Dallas, United States reported problems with CloudLibrary : Crashes
-
Apr 27, 2026, 04:05 PM
a user from Brandon, United States reported problems with CloudLibrary : Login
-
Apr 27, 2026, 03:20 PM
a user from Port Saint Lucie, United States reported problems with CloudLibrary : Not working
-
Apr 27, 2026, 01:37 PM
a ChromeOS user from Frisco, United States reported problems with CloudLibrary : Not working
-
Apr 26, 2026, 08:25 AM
a user from Dallas, United States reported problems with CloudLibrary : Not working
-
Apr 26, 2026, 08:23 AM
a user from Dallas, United States reported problems with CloudLibrary : Crashes
-
Apr 22, 2026, 11:18 PM
a iOS user from Ottawa, Canada reported problems with CloudLibrary : Connection
-
Apr 13, 2026, 01:30 AM
a Mac user from Hutchinson, United States reported problems with CloudLibrary : Login
-
Apr 12, 2026, 06:40 PM
a AndroidOS user from Carbondale, United States reported problems with CloudLibrary : Account
-
Mar 13, 2026, 07:37 PM
a Mac user from Kissimmee, United States reported problems with CloudLibrary : Not working
-
Started 45 minutes ago
-
Started 52 minutes ago
-
Started 57 minutes ago
-
Started 1 hour ago
-
Started 1 hour ago
-
Started 2 hours ago
-
Started 2 hours ago
