Contact Tower Federal Credit Union Support
Company Name: Tower Federal Credit Union
About: Tower’s free App makes it easy for our members to bank on the go. Check
balances, transfer money, pay bills, open new accounts, apply for loans, make
loan payments, locate fee-free ATMs and Tower branches close by, view
eStatements, and more.
Tower Federal Credit Union Customer Service 💢
The following contact options are available: Pricing Information, Support, General Help, and Press Information/New Coverage (to guage reputation). Discover which options are the fastest to get your customer service issues resolved.
NOTE: If the links below doesn't work for you, Please go directly to the Homepage of Tower Federal Credit Union
Verified email ✔✔
E-Mail: memberservices3@towerfcu.org
Website: 🌍 Visit Tower Federal Credit Union Website
Privacy Policy: https://www.towerfcu.org/privacy-policy
Developer: Tower Federal Credit Union Developer
3 Most reported problems 😔💔
Nothing but issues
by Bad Apps Cost Customers
This app’s appearance is so much worse then the previous, functioning app. And the functioning? About every other day it doesn’t work with facial ID and forces us to re-enter our password on our iPhone but doesn’t accept it. Then it locks our account and we have to enter a new password. In 2weeks it is now our 6th new password. And yesterday and today the transfer part won’t load. Clocks for 5 minutes and the days Oops. Did actual users ever test run this! Terrible, terrible, terrible.
2 months on and this app is still by far the worse app I have ever encountered. It regularly, seemingly doesn’t accept our credentials on one of our iPhone 15s which cause us to reset passwords on all iPhones and desktop computers.
And when we can actually access our account it will just hang while trying to access functions.
Major Downgrade for iOS App
by AWBriggs
The new version of the iOS App (Summer 2024) is a significant downgrade from before. The old app offered a seamless login, native app experience, and access to widgets. The new app does not offer widgets, is a hybrid app with a web-based feel, and I’ve had numerous issues with login. The latest issue is that the app says my account is locked and I need to call for help. When I called for help, they said they don’t see any issues with the account, but there’s nothing they can do to assist me on a Sunday. I’ll have to call back during business hours. Needless to say, not being able to do my banking when I need to is a strong deterrent to doing banking with TFCU.
The current app (17 Jul 2024) doesn’t work at all
by Rvaessen
As of 17 Jul 2024, the ‘New’ Tower Federal Credit Union app (apparently new as of 16 Jul 2024) doesn’t work at all (on my iPhone 15 Pro Plus w/iOS 17.5.1 or my iPad (10th gen) w/iPadOS 17.5.1).
TowerFCU completely redesigned their website/user experience, but the new mobile apps don’t work at all. I tried getting in with the new app before resetting my password (a requirement with new ‘User Experience), but the app just displays a blank white screen.
I tried using the apps again after I reset my password, they still didn’t work after the reset, so I deleted the apps from my iPhone and iPad. Then I downloaded new copies of the apps, and tried to access my account using the apps. It still didn’t work.
The only thing the new app does is display a blank white screen. If I ‘swipe up’ then I see the bank logo, but when I release that disappears and all I see is the blank white screen.
TowerFCU needs to try again…
Have a Problem with Tower Federal Credit Union? Report Issue
Why should I report an Issue with Tower Federal Credit Union?
- Pulling issues faced by users like you is a good way to draw attention of Tower Federal Credit Union to your problem using the strength of crowds. We have over 1,000,000 users and companies will listen to us.
- We have developed a system that will try to get in touch with a company once an issue is reported and with lots of issues reported, companies will definitely listen.
- Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
- If you are a Tower Federal Credit Union customer and are running into a problem, Justuseapp might not be the fastest and most effective way for you to solve the problem but at least you can warn others off using Tower Federal Credit Union.
