Contact County Federal Support

Okay I got a notice saying my old banking app was going to be replaced with not one but TWO new apps. Why would anyone think making one good app split it into two? Why not make a superior app that can do what the two can? Anyway I downloaded this one because how can one function without their bank app anymore these days... I go to login and it’s asking for my social security number. Excuse me why do you need that for a bank app? My card number sure, my account number, okay, but my social? I’m not comfortable with that. And the app doesn’t even have anything that assures me that it’s safe to enter that sensitive information like the lock symbol thingy or saying it’s “secure”. This whole thing has left a bad taste in my mouth and I’m not about it.

New App is terrible, the old one was better. I called SCCFCU yesterday because I couldn’t deposit a check. After multiple attempts over the weekend the app would not let me make a deposit and kept booting me out of the app and I had to keep logging back in. I was told over the phone that the problem was fixed, however my first attempt today to deposit a check, the app shut down and booted me out, again. My second attempt went through. But, I had to do it twice, so there’s still something wrong with the app. The old app was much better and I never had this issue with depositing a check.

I have a secured credit card with SCCFCU and now it’s impossible to pay my credit card. All it does is show you a balance but not what the transactions are or what’s pending and you can’t pay anything. I have to log in through a desktop computer to make a payment which is annoying. App needs to be updated to be able to see your transactions and actually make a payment with your external bank account or whatever payment method from the app itself; or even website through your mobile devices.