smg360 Reviews

I have been using smg360 in my organization for a few years now, and it was usually great, with the exception of a bug every now and then. Since this update, though, our cases come through, but have none of the details that they used to. We’re not sure how to handle any of the negative feedback because we don’t have any details. We can log in on the website and the folks who still have the older version and the details can be seen, but it’s missing from the new version. We’re also not getting the notifications when these alerts come through. It’s very frustrating.

We have had quite a few customers try to share their experience with us over this “app” and we aren’t getting them and there not showing up. I have seen confirmation pages and given our free food for our happy customers doing them, and still no results. They fail to update and fail to respond

smg360 before was awesome. With this new update. It doesn’t change anything unless you close out smg360 completely. Or it doesn’t even load at all. Also when you read a comment it keeps as unread.

This new update is complete garbage! It takes forever to find things, the celebration alerts do not send notifications, you can’t view certain guest information until you go to the “full site”, it’s just so cluttered and doesn’t make sense like the old one did.

I primarily use smg360 to read through customer comments, but opening each survey response now takes longer than the previous version. In addition to that they removed the arrow navigation to go from one response to the next, so now I need to go back to the list of responses and find where I left off because it does not even clear the ones that I’ve read already.

I’d settle for being able to read the whole comment from the main list and mark as read….but if I need to open the review to read it, please make it load faster.

smg360 has too many issues with it ever since the new update. The screen never loads. Whenever it does load and I try looking at the comments for my store it glitches. Most of the time I have to go to the full website to look at anything.

Wish I never would have updated. It won’t navigate to full website, when on full website it’s difficult to read comments and navigate through comments. The old version worked better and ran smoother.

I’ve had to be repaired every week sometimes twice a week for the last month. I thought when you had an update it would fix it but it didn’t. It’s very I convenient that I can’t stay updated with current scores and comments.

I have reviewed all my comments yet it still shows I have unread comments. I have gone in and specifically selected them all as read both in smg360 and online and it clears them. And then when I refresh the comments on smg360 they all come back as unread. I have also deleted smg360 and reinstalled it, still not fixed. This has been going on for about a month or so.

The new update is terrible absolutely hate the layout and the look of it. Also after you read the comments it still says “unread”. The old version was way better

Latest App update removed the alerts and reports link. smg360 doesn’t seem to show the latest surveys without going to the actual website. INCONVIENT!! I used to get it all with the quick links. No point in having smg360 if i can just log in on the website.

Slow to load, tag an issue and I can’t resolve without going back and then back to issue. So frustrating to wait for it to load. Feels like I’m using dialup again

For almost 2 weeks now it won’t show any new comments or surveys, it says there is 21 unready but they are all ones I know I have read. It would be nice if it were fixed!!

After you read the messages, the count stays the same. This isn’t a huge issue but it matters. I need to know what I’ve read and addressed.

Ever since smg360 updated a few months ago I cannot access full site on my phone to run full reports.

Would like to get notifications when a new survey was completed.

One major feature it’s lacking is to be able to filter the results by read or unread.

Hello team
The apps counter doesn’t match the counter on the site itself; for example the counter for my area says 85 in smg360 and 103 on the site, can that be looked into please? Thank you

I would really like to see smg360 optimized with the iPhone X and the notch, right now a white line appears at the top of the screen covering the time and icons in the top section of the screen, besides that smg360 is a good tool for me to keep updated on my workplace’s comments and stats

Really helpful as a restaurant manager to be able to see these comments come in as you get them!