Contact smg360 Support
Company Name: Service Management Group, Inc. SMG
About: For SMG clients with a valid username and password, the smg360 reporting app
provides real-time, dynamic access to customer feedback and other data sources
for the purpose of taking fast action on insights that improve brand experiences
and drive customer loyalty. The smg360 reporting app is available in over 40
languages.
smg360 Customer Service 💢
The following contact options are available: Pricing Information, Support, General Help, and Press Information/New Coverage (to guage reputation). Discover which options are the fastest to get your customer service issues resolved.
NOTE: If the links below doesn't work for you, Please go directly to the Homepage of Service Management Group, Inc. SMG
Verified email ✔✔
E-Mail: feedback@smg.com
Website: 🌍 Visit smg360 Website
Privacy Policy: https://www.smg.com/privacy-policy
Developer: SMG Reporting
3 Most reported problems 😔💔
Old version worked better for our company
by Sycoe77
I have been using this app in my organization for a few years now, and it was usually great, with the exception of a bug every now and then. Since this update, though, our cases come through, but have none of the details that they used to. We’re not sure how to handle any of the negative feedback because we don’t have any details. We can log in on the website and the folks who still have the older version and the details can be seen, but it’s missing from the new version. We’re also not getting the notifications when these alerts come through. It’s very frustrating.
New update is much slower
by Cjones08
I primarily use this app to read through customer comments, but opening each survey response now takes longer than the previous version. In addition to that they removed the arrow navigation to go from one response to the next, so now I need to go back to the list of responses and find where I left off because it does not even clear the ones that I’ve read already.
I’d settle for being able to read the whole comment from the main list and mark as read….but if I need to open the review to read it, please make it load faster.
Inaccurate false results
by Gerald1120
We have had quite a few customers try to share their experience with us over this “app” and we aren’t getting them and there not showing up. I have seen confirmation pages and given our free food for our happy customers doing them, and still no results. They fail to update and fail to respond
Have a Problem with smg360? Report Issue
Why should I report an Issue with smg360?
- Pulling issues faced by users like you is a good way to draw attention of smg360 to your problem using the strength of crowds. We have over 1,000,000 users and companies will listen to us.
- We have developed a system that will try to get in touch with a company once an issue is reported and with lots of issues reported, companies will definitely listen.
- Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
- If you are a smg360 customer and are running into a problem, Justuseapp might not be the fastest and most effective way for you to solve the problem but at least you can warn others off using smg360.
