Contact Doc Scan Support

by Boundary-less

I have been using DocScan and needed to fax a document (I never use a fax for anything but this seemed faster than snail mail which were the two options I was given to submit some paperwork) so I scanned all my papers and then went to fax and put in all the info and then was told it would be $9.90 to fax?!?! Well it kept asking me to upgrade and it read that you could fax in this new “Pro” version. Okay so $5 seemed better to me than $10 so I upgraded it and went through the process again typing everything into the one screen where I was sending and then it again told me $9.90?!? So obviously where I read inside the app where it asked me to upgrade it did not say you still had to “pay per page” and I emailed the company and they basically said “we never said it was free fax...” ?!?! Personally I think just giving me my $5 back would have been better customer service given the misleading description that I’m sure will be promptly changed but bad business guys....

by -me.

I LOVE this app. Five years ago, I got this app as a caregiver for my grandmother, needing to send medical papers to my mom & uncles. I needed a little more than emails, so I upgraded. Well worth the $4.99...it is THE BEST! I have given this app a couple of 5 star reviews, over the years, and have told everyone about this app!

My 9yo uses it constantly (by himsef), to send schoolwork to his OneDrive account. It’s driving me a little batty with my phone disappearing all the time, so I tried to upload on his device. It wouldn’t work; like I never upgraded. My daughter was in desperate need of it fast (they were needing it at the same time), to I went ahead and paid to upgrade hers. I emailed support and they said that Family Share is not supported if you upgrade in the app. Family Share is only usable if you purchase DocScan Pro, which is the same as upgrading within the app.

They did say that app store is the issue; that THEY don’t support family share through in the app upgrade purchase, but claime they will support in the future. IF that is true, I understand they don’t have control over it. But they should have it somewhere in the upgrade info, so that people have the option to back out and purchase the Pro version. I now have purchased the app twice and need a third. Safe to say I probably won’t be doing any more recommending and 5 star reviews :(

by RaeAnneSing

I’ve been using doc scan pro for years now but I’m not a fan of the latest upgrades. It is now harder to create the PDF because there are more steps when taking pictures from the camera. It is no longer an auto pop up to rename your document, which again adds another click step. I’m interested to see what other updates there are for effective usage and storing of files but so far I’m not impressed. I may consider switching to a different PDF making app.