Contact America First Credit Union Support

According to customer service, if you use a checking routing number to pay a bill it does not show up as a pending charge in your account. Therefore leaving you to think you have more money in your account than you actually do. The convenience of paying online allows you to not have to keep track or a detailed report of what you’ve paid. Why does the platform not reflect a transaction as pending regardless if it clears or not and at least you’ll know that there is something that’s waiting to be withdrawn from you account. Setting up an alert to let you know when you have a little balance is great, but it doesn’t help when you have a larger payment clearing and you don’t have the money in your account to cover it. Plus why does the app not show your balance before and after transactions like the online banking platform does? This would be very helpful in the app. I close an account of 25 years with another bank to come to America first credit union and I’m so disappointed. After speaking to customer service about this incident they suggested I use a loan to cover my checking account in this type of situation. I am just trying to balance my account down to its last penny. Not take out money as I currently have money in the account or even in my savings account. Please look at other banking platforms and see how they do it. Please update your app.

First, I’m not bashing AFCU, I love the credit union itself, but this app is freaking TERRIBLE. What really aggravates me, is the fact that I won’t have pending charges shown whatsoever for days. I sometimes will forget about some of the charges I’ve made, because I’m human and don’t remember every single shopping trip/bill, etc. and I figure the app will keep track of my transactions so I don’t have to write them down manually. The point I’m getting at is next thing you know, my account is negative because those pending transactions never showed and I spent money elsewhere. Also, something the old app had and not this one, is when you spent money, it would say where and how much and off to the side it would state what your balance was after that transaction. It would do that for every transaction so you could visually see where the money went, and how much was available after you made that purchase. I hope that makes sense? & I HOPE it gets fixed. I often miscalculate because of the flaw, and end up looking like a don’t know how to manage money.

I really like this bank and app but it does have issues. It’s been a very long time but all of a sudden the push notifications just stopped. It was nice having those pop up cause you could see if something was going through. Really don’t know why and who would have thought it was a good idea to get rid of them. An issue I ran into just now is the app is not reflecting the bills I just paid. I have emails and conformation numbers from the 3 I just paid but not a single one is in the app. It’s been 10 plus minutes. This is alarming as what if I look at my account one day thinking I have money spend money and go negative and have to pay fees now due to it. I even went online and they aren’t their either. I don’t know if it’s due to it being Monday but this is insane. I need these bills paid so I can work, have a working phone and a place to live. It’s finally showing. It took over 30 plus minutes that’s completely unacceptable.