Contact Resident Portal Support

by ひつじ　ロリタ

App constantly crashes when doing move in inspection. Haven’t gotten anything to work since it crashes.
All this while Not running other apps. No events or disruptions that would interfere with app.
App crashed while typing in notes field multiple times. App crashed after uploading and “saving photos.” Which were not saved in the end.
Even photos were lost after saving and moving on to another screen. Going back after going into photo upload makes the data in top level fields disappear. When app crashes after saving and going into a new section, data is lost even after “saving.”
This might seem handy to see your monthly bill, but it is not useful when nothing it is supposed to do works without constant crashes and lost data.

by Antiemk

I was receiving email and text notifications from my property, and after last week’s update, the notifications stopped. I didn’t get any of the alerts from my property regarding the ice storm in Texas, and I didn’t get the texts stating my orders had been delivered to the Leasing Office. Thankfully I opened the app yesterday or I wouldn’t have known there were alerts for me.

I have all of the notifications set to “on” in the app AND on my phone; however, nothing came through except on the actual app…TODAY, for an order that was delivered today. I need the notifications via email and text since those alerts are more apt to be seen by me immediately.

This needs to be resolved now. I’m sure I’m not the only one experiencing this issue.

by D2d2d2d

The management that used this app changed and therefore they made changes to accommodate the new management for this app. For some reason, although my credit card is still associated to my account for payments, my checking account is not. I tried using the link given by the management and also tried accessing it through the app but neither shows my checking account info nor does it allow me to add it. When I try adding my checking account info back in it says it is already added but it is not. App worked great before. I’m surprised such a great working app is thrown by a change in management. This must happen all the time so surprised the app couldn’t handle it. Please fix.