The Bou app not working? crashes or has problems?

The Bou Status

Last Updated on 2024-10-16 by Boubyan Bank

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Common The Bou Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot The Bou app on iOS and Android devices. Solve all The Bou app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

The Bou iPhone Issues and Solutions

The Bou iOS app crashes, not working, errors
The Bou iOS app network issues
The Bou on iOS has black/white screen

The Bou Android App Issues and Solutions

The Bou has errors/crashing/not working
The Bou server network connectivity issues
The Bou has black screen

The Bou iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever The Bou app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix The Bou app crashes or not working on Iphone (iOS):

Close and restart the The Bou app on iPhone
Update The Bou app to the Latest Version for iOS
Uninstall and reinstall The Bou iPhone app
Update your iPhone to the latest iOS version

Fix The Bou on iPhone unable to connect to server/internet connection issues::

To resolve The Bou network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix The Bou black/white screen (blank screen) on iPhone:

Follow the The Bou iOS app troubleshooting guide Here →

The Bou Android App Issues and Solutions

Fix The Bou not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent The Bou app issues:

Force Stop the The Bou App
1. On android, goto "Settings" » click The Bou app. » click "Force Stop".

Update The Bou to the latest version on PlayStore

Clear The Bou App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "The Bou app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch The Bou.

Fix The Bou unable to contact server/ The Bou internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click The Bou » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got The Bou » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch The Bou on android.

Solve The Bou black/white screens issue on Android:

Follow the The Bou android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at Boubyan Bank, developers of The Bou.

About this app

تطبيق بوبيان مُصمّم ليوفّر لك أفضل الخدمات المصرفية أينما كنت. مع أكثر من 15 خدمة وميزة يتم إطلاقها لأول مرة في الكويت، يبقى تطبيق بوبيان في مركز الريادة في مجال الخدمات المصرفية الرقمية في الكويت. باستخدام التطبيق، يمكنك على الفور الاطّلاع على معاملات حساباتك، وتغيير رمز PIN الخاص ببطاقتك، ودفع أقساط التمويل، وإدارة الودائع، وحتى فتح حساب أو وديعة جديدة. يمكنك تحويل الأموال إلى أي مكان في العالم باستخدام التحويلات المصرفية العادية أو ويسترن يونيون. يمكنك أيضًا إرسال الأموال إلى أي حامل بطاقة مدنية كويتية واستلام المدفوعات فورًا من أي حامل بطاقة سحب آلي كويتية ببساطة من خلال مشاركة رابط الدفع معه. خدمة السحب بدون بطاقة متوفرة في جميع أجهزة الصراف الآلي لبوبيان في جميع أنحاء الكويت. اختر المبلغ من خلال التطبيق واستلمه من جهاز الصراف الآلي. يمكنك ببساطة طلب بطاقة جديدة من خلال تطبيق بوبيان واستلامها من جهاز صراف آلي لبوبيان على مدار الساعة طوال أيام الأسبوع. تعرّف على مساعد، مساعدك الرقمي للخدمات المصرفية الشخصية. تحدّث معه واكتشف كل الخدمات التي يمكنه أن يقدمها لك. With over 15 services and features available for the first time in Kuwait, the Boubyan App continues to set the standard for digital banking in Kuwait. Using TheBoubyanApp , you can instantly view your accounts transactions, change your card’s PIN code, make finance payments, manage your deposits, and even open a new account or a fixed deposit. You can also send money to any holder of a Kuwaiti Civil ID and receive payments instantly from any holder of a Kuwaiti debit card simply by sharing a payment link with them. The cardless withdrawal service is available at all Boubyan ATMs throughout Kuwait. The Boubyan App is designed to provide you with best-in-class banking service wherever you are. Transfer money to any place in the world using normal bank transfers or Western Union. Simply request a new card through the Boubyan App and pick it up at a Boubyan ATM 24/7. Get to know Msa3ed, your personal banking digital assistant. Set the amount through TheBoubyanApp and pick it up at the ATM. Have a chat with him and discover what he can do for you.