MoonPay Status

Last Updated on 2024-12-05 by MoonPay

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10 User reports:
App has problems

User reports 10

⚠️ Most reported problems ⚠️

Not working

40.0%

20.0%

Payments

20.0%

Connection

10.0%

problems reported in the last 24 hours

24 hour clock ⏰

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Common MoonPay Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot MoonPay app on iOS and Android devices. Solve all MoonPay app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

MoonPay iPhone Issues and Solutions

MoonPay iOS app crashes, not working, errors
MoonPay iOS app network issues
MoonPay on iOS has black/white screen

MoonPay Android App Issues and Solutions

MoonPay has errors/crashing/not working
MoonPay server network connectivity issues
MoonPay has black screen

MoonPay iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever MoonPay app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix MoonPay app crashes or not working on Iphone (iOS):

Close and restart the MoonPay app on iPhone
Update MoonPay app to the Latest Version for iOS
Uninstall and reinstall MoonPay iPhone app
Update your iPhone to the latest iOS version

Fix MoonPay on iPhone unable to connect to server/internet connection issues::

To resolve MoonPay network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix MoonPay black/white screen (blank screen) on iPhone:

Follow the MoonPay iOS app troubleshooting guide Here →

MoonPay Android App Issues and Solutions

Fix MoonPay not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent MoonPay app issues:

Force Stop the MoonPay App
1. On android, goto "Settings" » click MoonPay app. » click "Force Stop".

Update MoonPay to the latest version on PlayStore

Clear MoonPay App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "MoonPay app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch MoonPay.

Fix MoonPay unable to contact server/ MoonPay internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click MoonPay » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got MoonPay » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch MoonPay on android.

Solve MoonPay black/white screens issue on Android:

Follow the MoonPay android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at MoonPay, developers of MoonPay.

Verified email ✔✔

E-Mail: [email protected]

Website: 🌍 Visit MoonPay Website

Privacy Policy: https://www.moonpay.com/legal/privacy_policy

Developer: MoonPay

About this app

Simply download the this app app, select a cryptocurrency from the drop-down menu of dozens of coins and enter how much you’d like to purchase in your preferred currency. With this app, you can buy Bitcoin, Bitcoin Cash, Ethereum, Dogecoin, Chainlink, Litecoin, Solana, Polkadot, XRP and dozens more cryptocurrency tokens. Just enter your wallet address and ensure that it's compatible with the cryptocurrency you’re purchasing. Streamline your web3 experience with the this app app and join millions of people who purchase crypto with this app. Send your purchased tokens to your preferred non-custodial wallet. Available in more than 130 countries, this app is trusted by leading wallets, websites, and applications. So whether you use this app to buy, sell, or swap crypto, your information is encrypted. All this app products are built with security and privacy in mind. For example, if you want to buy Bitcoin (BTC) then you’ll need to enter a valid Bitcoin wallet address. NON U. S.