MoonPay Status

Last Updated on 2025-02-28 by MoonPay

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⚠️ Most reported problems ⚠️

37.5%

Not working

25.0%

Payments

25.0%

Crashes

12.5%

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Common MoonPay Problems & Solutions. Troubleshooting Guide

Table of Contents:

To resolve MoonPay network issues, Reset phone network settings:
1. On iphone, goto Settings » General » Reset » Reset Network Settings.
2. Enter device passcode » confirm [Reset Network Settings].

Force Stop the MoonPay App
1. On android, goto Settings » MoonPay » click [Force Stop]

Clear MoonPay App Cache and Data:
1. On android, goto Settings » Apps » MoonPay » Storage » click [Clear Data] option. This clears both data and cache.
2. restart MoonPay.

On android, goto Settings » Apps or Manage Apps tab.
Click MoonPay » [Force Stop]
Next, goto Storage » click [Clear Data]
Again, goto MoonPay » Mobile Data » [Allow Background Data Usage].
Go back to Settings » Connections » Mobile Network » Network Mode. Change the network to 4G e.g. LTE/3G/2G (auto connect)
Relaunch MoonPay

E-Mail: support@moonpay.com

Website: 🌍 Visit MoonPay Website

Privacy Policy: https://www.moonpay.com/legal/privacy_policy

Developer: MoonPay

Apr 29, 2025, 07:25 PM
a user from Angoulême, France reported problems with MoonPay : Login
Apr 27, 2025, 12:12 PM
a user from Argenbühl, Germany reported problems with MoonPay : Payments
Feb 16, 2025, 04:19 PM
a user from Berlin, Germany reported problems with MoonPay : Crashes
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