Contact JioSaavn Support

Through most Saavn updates, there were some frustrating UI/UX updates that took so long to get used to. But this latest update has just broken my app. My downloads are gone, Saavn doesn’t recognize I’m a pro user, I can’t seem to go online (just get a generic error). When I try to open a playlist from the home page of the app to try and play anything, the app just *crashes*. Final straw for me. Ending my Saavn pro but might be back if these bugs are fixed. Saavn was originally so good! Just wish the UI/UX would be simple enough and that app would just WORK. I’m a developer myself, so this is not a diss at the developers, I understand how hard this work can be. But just...who’s making decisions to roll out these drastically different (and often full of bugs) with every other update of the app...just keep it simple, please! Thanks and good luck :)

I have been using Saavn for a couple of years now, and have been a fan of the app, but this new update has made the app much worse. Even though I have excellent internet connection, the music stops playing and loads. If I change apps or just close the window in general, the music stops and loads until or unless I go to Saavn again. I had no problem with having ads interrupt the music but with the new update, THERE ARE EVEN MORE ADS THAN LAST TIME! Are you people seriously pushing users to go pro? Yes, I’ll admit that the user interface is better, but one good apple does not make a basket of rotten apples appealing. And if my internet is so bad, then why do the ads play smoothly without any buffering or interruptions, but after the ad my music does not even start? Now even the ads are stopping my music from playing. Very dissatisfied with your service.

The app has been constantly logging me out. That invalidates all downloads. It also happens some other times when I am offline but logged in. The whole idea of having offline songs is to be able to access them when you don’t have internet. The songs are unavailable even when I log back in and need to be downloaded again which is a waste of time and bandwidth if I am on a metered connection. I’ve had a paid subscription for almost two years now. This issue might end up being a deal breaker and I might have look for other options. Would be sad because the app has otherwise improved in visual appeal and navigation but if the only thing that I am paying for doesn’t work then all that might not be worth it.