Carmel - Car, Taxi & Limo Reviews

by Mrociom

This was our first time using this app Limo and we will never use them again. They canceled our reservation the night before we arrived to San Diego, California which was super stressful with 3 little kids, a bunch of luggage and car seats. We ended up having to take the airports free shuttle to the train station and take the coaster to our destination which ended up being 1/4 of the price so I wasn’t super upset but then they canceled our pick up reservation when it was time for us to go home only 30 minutes before we had to be at the airport. It sent me into a panic trying to figure out what my little family was going to do as our flight was leaving in 3 hours and the airport was an hour away. I ended up having to get an Uber which again was also much cheaper and the Uber driver showed up 15 minutes later. THANK GOODNESS FOR UBER! this app Limo then told me that since I had booked my reservation with Expedia I had to contact them for a refund and it’s been a hassle trying to get that back even though it wasn’t our fault at all.

by Aroth3

Reserved a car to pick me up from the airport. When I arrived and used Carmel to say I was ready to go, it just had a spinning wheel and said it was trying to locate my car. I had to call this app and was told to go to a specific pickup location and a car would be there in 5-7 minutes. I went where I was told, no car. Carmel still said it was trying to locate my car. 15 minutes later, called them again and they said they couldn’t locate my car either. After being put on hold twice, I was finally told they didn’t have a car there and I would have to wait 10-30 minutes for one to show up. I made the reservation over a week ago. Gave them my arrival time and flight number. How hard is it to have a car where it’s supposed to be at the time it was reserved for? Why even bother to make a reservation. I have used this app frequently in the past, but never again. I’m deleting Carmel and finding a new car service that is capable of getting you a car when they say they will.

by LauraCalifornia1372

I had used this app from LaGuardia Airport with no problems. I decided to use them while traveling to Orange County California. Our driver that was suppose to pick us up from the airport was in an accident which is understandable, but shouldn’t they have a back up plan of something like that happens? Our group had to separate and book two Ubers. The cost ended up being more getting two ubers. this app told me they would refund my card which they still haven’t done. I had already booked the return trip to the airport and thought it would be fine. What are the chances another driver would be in an accident. Well they weren’t in an accident but they just didn’t have a car! Canceled our trip the night before we were suppose to be picked up! Booked with Uber again. I was refunded that amount but I’m still waiting for my first canceled trip refund. I would not use this app again on the Los Angeles area. Very unreliable, very disappointing.

by Heifer1009

this app is my go to car service in any city. John was a great driver and made sure I was comfortable the entire trip. My recent visit to NYC I used Carmel . Pros: Very easy to schedule a pick up, track driver location, and get pic of car. Cons: Carmel does not allow you to add your coupon. You have to call to dispatch to add it to your fare. Had to transfer from operator to supervisor to get this done. It was handled while I was in the car. But I f I have to call to get the discount I might as well call for the reservation and not use Carmel . Based on driver/ride I would give them 5 stars; I gave 4 simply due to Carmel . Disclaimer. "This is my personal review but I am awarded $10 Car cash from this app for sharing it"

by Ashleygoss

First and foremost I must issue disclaimer which is that I am awarded $10 Car cash from this app for sharing my review.
I recently moved back to CT area and started using this app rather than drive to the airport. I came to try this app unexpectedly because when I landed on my move over (rather back) from abroad, my company had forgotten to book my car service. I was emotional from leaving my home abroad and then the feeling of being alone and stranded (no phone and it was a Saturday morning so no one on email) at JFK was almost to much to bear. JFK staff directed me to the car service phones and this app was the company that I rang and within 10 minutes they were there and took me up to my new (former) home. Since then I have used them several times and tonight I landed at LGA and plan was to take metro north back to CT but I saw there were track issues creating one hour delays so I tried to the this app app to do an immediate pickup. Again, within 10 minutes my driver was picking me up.
I appreciate the ease of booking with this app via Carmel and every driver I have had has been professional and courteous. I definitely will stick with this service going forward, i feel secure in the quality of the services delivered by the drivers and their customer service on the phone

by QueenV919

I've come back to using this app's car service in NYC after years of using those other ride-sharing apps. After noticing the pricing from the other apps skyrocket as a result of congestion pricing or increased competition, it's a relief to still have the reliable service of this app at a competitive price. Also love the new app and the ability to request cars quickly and track where your driver is. I typically don't post reviews but felt compelled to share, especially given my recent airport pick up experience from the driver, Eloy, who was one of the best this app drivers I've ever had. Disclaimer: I also have to mention that I am receiving $10 car cash from this app as a result of sharing this review, but happy to do so regardless!

by Horowitz101

This is my review but this app is giving me $10 Car Cash for posting it. Carmel works well, determining your location and giving estimates for how long it will be until your driver gets there, just like Uber or Lyft. Unlike the ride-sharing apps, though, you can schedule your pick-up in advance. And the best thing, in my opinion, is the choice of payment options: You can pay for the whole ride using Carmel , you can pay just the base fare and then pay the driver directly for tolls and tip, or you can even reserve a ride through Carmel but pay the driver in cash. My only complaint is that the pickup situation at JFK is incredibly chaotic, but the same is true for Uber and Lyft also.

by Lisa Shp

I’ve been using this app since before they had an app, always very happy with the service. Carmel makes it even easier — they have a very reasonable system where you book in advance giving your flight details, and whenever you have gone through the passport control and luggage collect, you press “ready to go” in your booking, and you got a car waiting for you in a few minutes. You can also pay through Carmel (I did when I was approaching my house), the cars are quiet and clean and very comfortable. Will definitely use again in future

please note that this is my honest review but I am awarded $10 car cash from this app for sharing it

by TMBIowa

Just used this app for the first time from Newark Airport to NYC hotel and then again for return trip 3 days later. First used Uber to order UberX for 6 passengers and the ride was accepted by the Driver, but when he discovered 6 people with 6 carry on pieces luggage, the driver said he cannot accommodate our party and told me to cancel the Uber. I did and quickly noticed a sign for this app. A quick download of Carmel and we were met by a professional driver in an appropriate size vehicle within 15 minutes after our Uber cancellation. The best part, he had a sign with my name on it in as he pulled up to load our luggage! Service just like those big wig executives get everyday. Made us feel we made the right choice. Upon arrival to our hotel I quickly booked our return trip for a few days later leaving at 3:45 AM. That driver was early and again provided excellent service, safe driving and overall world class excellence. Way to go to this app and all of your awesome employees. 10 stars for your staff and 4 stars for Carmel . Continue to work on your app as you are near perfection. The GPS tracking of the vehicles is an area of opportunity for you. You have earned a loyal customer by having two excellent employees who are your best representation of the company.

by Yellowlees

Actually, I’ve got so sick of terrible Uber, Via, and Lyft that I try to use this app whenever it’s available. The catch: you have to book at least 15 minutes ahead. You get a nice car, experienced driver, and a less expensive ride than you will with any other service. Those people at the airport being picked up right away by professionals? Look for the sign: most of them are riding with this app.

I also use them in other cities in the US. The driver shows up 15 minutes early and waits for you after a courtesy call. They now offer pool options that can cut your already-reasonable fare in half.

This is my unsolicited review, but I am awarded $10 car cash from this app for sharing it.

by JHuntNYC

This is my review but I must disclose that I will be awarded $10 Car cash from this app for sharing it. My wife and I have used this app for most of our trips between our home in NYC and JFK airport over the last several years. The cars are always on time (usually early) for our trips from home to JFK, and are always waiting for us at JFK for our trips home (even the time when the flight to JFK was delayed several hours because of weather). The cars are always roomy, comfortable and clean. The drivers are always friendly, and are all good, safe drivers. The fares are reasonable, discounts are often available, and Carmel (and the website) are easy to use. I recommend this app without reservation.

by NYC-AndyH

Driver was right on time and right in front of my building. He greeted me with a friendly smile and got out to help me as soon as we made eye contact. He was professional and courteous and asked if I had a preferred route. All in all it was another great experience with this app!
I have been using this app for more than 30 years and their service is consistent and dependable and I would highly recommend this app. You are able to set up cars in advance and the driver always arrives promptly, it's like having a private chauffeur. They have an easy to use app and website with straightforward pricing and clear instructions on pickups at the airports and major events. This is my review but I am awarded $10 Car cash from this app for sharing it.

by SKRNYC155

New to this app but I’m loving the ability to choose a specific size of vehicle according to my needs. So helpful to be able to see exactly how many pieces of luggage and people will fit for trips to/from the airport with multiple people. Also super helpful if you are transporting items with you! My driver today was exceedingly professional and pleasant, and could not have been more kind. He cheerfully assisted me with the items I was transporting and made sure all was secure before we started driving. Wonderful experience! I’ll be using this app frequently, so glad I discovered Carmel !
This is my review but I am awarded $10 Car cash from this app for sharing it.

by Coronathecat

I used this service today and was very happy with my experience. I reserved a car in advance and as soon as our flight landed I had a text notification telling me exactly what to do in Carmel to signal for the car and where to meet. It was seamless and super easy. The hardest part was picking out the car in the vast sea of other cars picking up people! Our driver had a sign in the window and even called once he was at the curb. He was very friendly on the drive to the hotel and made the drive quickly, even tho traffic was horrible. I hope he's our driver on our return trip to the airport. Will always use this service when we travel into NY now. I was awarded $10 car cash from this app for sharing this review but this in no way affects my satisfaction with the company.

by ArtTang

I have used this app to travel to/from my home in Chelsea to the three NYC airports for well over ten years. I fly for an airline so I frequently make trips back and forth—about twice a month on average. I have never been disappointed by this app’s service. The drivers are always on time and are professional and courteous. The prices are very competitive with taxi fares (often lower than taxi fares, which continue to climb in heavy traffic if traveling to/from EWR or LGA) and the cars are always clean and comfortable. I book my rides through this app’s app, which allows me to pay before the trip or upon completion of the trip. Carmel also stores any information I choose, such as payment methods and frequent flyer award numbers. Carmel used to be quite glitchy but is now much improved and works well enough. This is my review but I am awarded $10 for cash from this app for sharing it.

by AddytheGlide

By law I must tell you that this app will give me $10 in car cash for writing a review. However they haven’t read what I am writing.
I live on the west coast. My family is in NYC. Thirteen years ago, as my parents began experiencing medical challenges I found myself taking “red eye” flights east to help them. I began using this app regularly. I still do. Their rates are competitive, and they are always on time and courteous.
I’ve seen other reviews that suggest that the drivers ask for more money. The people who write this are not accustomed to the high prices in NY, the traffic challenges, and to communicating with the heavily accented speech of some drivers.
These drivers know if the usual route is very slow and congested. They will offer you the option of taking a different route, that involves an additional toll, e.g. tunnel, turnpike, etc. I have the advantage of understanding the local geography. These drivers are doing their best. Today my travel time was cut in half by a savvy driver. It was well worth the additional $9 for tunnel and turnpike.
I also have peace of mind with this company. I’m able to book pick ups for my daughter and granddaughter without worry.
I’ve just started using Carmel . My advice is to double check the starting location; use the actual address of the entrance of the building you are in. Don’t just assume that Carmel is correct about your current location.

by Hexahedron995

I love this app and I appreciate Carmel . I’ve been using this app for years. Before Uber and Lyft, this app was the only car service I ever used to get to the airport or to schedule rides. Even though I do use Lyft for some things, I find myself always coming back to this app when I need to get to the airport, need to get picked up from a far away store or when I need to reliably get my 83 year old mother from point A to point B. I guess that is what I love about this app… the reliability.

They arrive 5-10 minutes before the pickup time. They are always precisely where they say they will be. I know the cost before I travel. They are safe and clean. I really don’t trust my important travel to anyone else.

Yes, I am getting $10 in this app car cash to write a review, but I was planning big to write a positive review anyway. this app is great! Reliable, Dependable, Capable. I always use this app when it matters.

by Kathy-math Teacher

My daughter and I used this app Limo from JKF airport to our Times Square hotel. It was our first time in NYC and I was concerned about finding reliable transportation that would be safe. I was already anxious about being in a big city...I didn’t need the added anxiety of transportation to our hotel after our long flight.
this app Limo was the best decision we could have made. I downloaded Carmel , made my reservation, called after picking up my luggage in the baggage area, and within 5 min I was in a clean car headed to Manhattan. The driver was friendly, but more importantly, safe!!!
I had checked prices for a taxi before I found out about this app Limo and was surprised that the taxi would have been more money! I’m
making another reservation to be picked up from our hotel with this app Limo and will use them if we ever return to New York.
This is my review, but I will be rewarded $10 car cash from this app for submitting it. I would have left a positive review even if they didn’t give me car cash. Our safety is what was important and there is no price for that.

by Kylie Minogue Fan NYC

First I must disclose that I was given $10 in Car Cash for writing a review about this app, but I’m happy to do so. I have used this app for many years and just used them to and from LaGuardia for a trip to Cincinnati. this app always has polite drivers and they always wait for you either at your home or the airport. I have used Lyft before and although they can be cheaper, you get what you pay for. Some of the ride-sharing apps use unprofessional drivers and they won’t wait for you if you are running a minute or two late getting downstairs with your luggage (which is normal for a New York City apartment with slow elevators). Whenever I have an early flight and need to leave at 5am or 6am, I always use this app because I know they will be on time. That’s not the case usually with other services. Also it’s great that they give you points for United and Delta frequent flyer programs. I will use them on a trip in a couple months leaving from Newark early in the morning, and I live out in Queens. I would not trust any other car service for such a long commute to the airport.

by Nycerjhu

I booked a minivan for me, my husband and infant from Manhattan to New Jersey. At first I was sceptical because the price was literally half that of Uber or Lyft, but to my surprise the trip was flawless! Our driver Jackie was right on time with a spotless shiny new minivan. He even in stalled our car seat for us as my hands were with the baby. He got us to our destination quickly and safely with no issue. I am very grateful for his assistance with our baby, all of our luggage, and his happy and friendly demeanor. I booked the trip conveniently using the this app app. I paid the base fare at the time of booking and paid cash in the car for tip and tolls. There was no surprises, only tip was due in the car and I left a hefty tip as well to show our appreciation for his help. Thank you Jackie! And thanks, this app! By the way, I call customer service twice prior to the trip. Once because I had questions about using my car seat and the second time because my printer wasn’t printing the reservation voucher. Both times I got a helpful and courteous rep on the phone in under a minute! So, I found our new mode of transportation around the city! This is my review but I am awarded $10 Car cash from this app for sharing it.

by FRK321

I am a regular user of this app. Today, as I’m the past, my driver arrived early and promptly called for me. His vehicle was spacious, clean and nice. He was friendly and got me to my destination quickly and safely. This is my review but I am awarded $10 Car cash from this app for sharing it"

As noted above, I use this app regularly. I used it again today. My driver arrived promptly, his car was immaculate, he was friendly, he searched the best way to get me to my destination and he did so. This is my review but I may be awarded $10 Car Cash from this app for Sharing it.

I continue to use and enjoy this app! This morning, I received a ride to the airport. The driver was 15 minutes early. Given construction on the street, he regularly kept me updated as to his moving wait position. Then he efficiently weaved through the city to avoid rush-hour traffic and got me to the airport promptly. The car was clean and comfortable, and he was friendly. This is my review but I may be awarded $10 Car Cash from this app for sharing it.