Contact myAudi Support

by Bwjrmac

DO NOT PRE PAY for these features! If you want to try beyond the trial period only choose monthly plans. Contrary to what it says in the literature the services are not refundable or transferable. And they are terrible as you can see in other reviews.
You can’t choose Apple car play and use WiFi. The news and weather are just so bad it’s silly. While the maps in the car is beautiful I wouldn’t pay for it when it free so on your mobile device. Most importantly there are no useful features in the myAudi app. I recently parked at the airport for a week long trip. I checked in on my etron and it said that my window was down. I worried about my car for the whole trip. When I got back the window was up. Contrary to literature there is no trip planning that guides you through charge points. You have to use the electrify America app to get the charger address and then set that in the navigation. I feel the materials presented on the Audi website don’t accurately explain all of this information. There is also no customer solution when the services fail as they are now
Response to developer response!
I did call the 800 number and was told to download some other (nonAudi) navigation app. The most recent update does not work and while the telephone app map now allows you to include a charging stop in your plans it does not work when you send the trip plan to the car.

by Lithia-DE

It’s very apparent that this app is a „gazillion“ miles away from the experience that true EV apps bring to customers. Compare Tesla. Even compare BMW. Both are much, much, much better in terms of design, usability, customer centricity ... you name it. This app just looks like somebody threw random functionality somewhere onto the screen without any reason. It’s bad.

What’s worse: I depended on this app to recharge my electric vehicle, the eTron. So here I am, almost out of charge, trying to initiate a charge at an Electrify America station. You press the button ... and a blank screen opens. Nothing. I close the app. I open it again. Same screen. Nothing. So here I am, in the middle of nowhere with an empty battery and an Audi App that does not allow me initiate a charge.

I could possibly tolerate an ugly app with random design and useless functions, but what I can’t tolerate is an app where the basic functions for EV drivers are failing when you need them. Shame on you Audi! That’s my first and last 90K USD EV that I’ll be buying from you. I highly recommend anybody considering using this with their EV to go and buy a Tesla or another serious EV vehicle, not one where you’re a beta tester of a terrible, terrible app. Shame on Audi!

by Butlandr

Within the past few months, my wife and I both got new cars. I got an Audi, and she got a Volvo. While we both love the cars, the apps are wildly different from each other. While the Audi app is pretty much useless, the Volvo app is amazing, giving her all sorts of useful information and even being able to start the car. But that’s a whole other complaint, that Audi does not offer a remote car starter and nothing to do with the app.

The Audi app barely connects to my car and when it does, it’s very much a barebones app. For example, it’s currently 7:54am and I can’t get the app to connect to my car at all. The last time it connected was yesterday at 5:56pm. As I said, useless. While the app is not a dealbreaker for me, it may be with my next car. Every other car company is well on their way to excellent in car connectivity. And then there is Audi. I would expect much more from a company like this in 2020.

In response to the developers response. My issue isn’t so much with the lack of remote car starter as it is with the app just not connecting to the car on a consistent basis.