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by Calanmoore33you

I went to cancel my trial but there was no obvious way to do it on the app. So I contacted support and they told me I can only cancel on a desktop - and then said that I’d be charged for ending the trial. First off there was no payment, they do nothing to prompt you of this “payment” for a FREE TRIAL, and every time I messaged support, the person I talked to wouldn’t help me cancel my account, and kept making excuses. They freaked me out about having to pay something, and then when I told them I didn’t sign up to pay and didn’t receive any notifications, they avoided answering my direct question. They then contradicted themselves and all of a sudden didn’t know what I was talking about. Extremely wishy-washy and all I can say is, at least the support, that this app is poorly managed, regardless of if it has good features. I just never had such an annoying support person who obviously didn’t know what they were taking about and then confused me, claimed I owed money, then when I lashed back acted like they didn’t know what I was talking about. They couldn’t even tell me how to cancel it.

by ThetotalXD

I wanted to test out their premium membership and they told me that it was $3 per month and $27 yearly so I choose the $3 per month. They then charged me $27 and when I reached out to them they tried to tell me it was $8.99 a month and then $3 monthly with a down payment of $27. So when I asked them to change my plan over to the $8.99 one they completely shut me down and refused to give me my money back! Money which I didn’t have! The customer service person i talked to was extremely rude and would not listen to my complaints. And they didn’t even ask me if I wanted to confirm my purchase. They just took my debit card information and charged me. At one point the customer service representative stopped answering me which was extremely unprofessional. I would never support this app or this company! They’re a giant rip off and extremely rude to customers who were just trying to fix a situation with their subscription.

by Mr.E-84

Fotor is a horrible app and customer service that’s just getting rich on people looking around. I was looking for an app that would enhance photos and this came up. Before I could even try to edit a photo there was a free trial offer for free. Just like any free offers you have to put in a card info. But I found out that I was charge the full amount and there policy is strictly no REFUNDS no matter what. Thank goodness I didn’t accidentally free trial with the full year or I would’ve been out that money. Their app doesn’t even do what I wanted and I went with another service. Be aware of this app and company just stealing money from you before you ever even get to look at how it works.