BeyondTrust Rep Console app not working? crashes or has problems?

BeyondTrust Rep Console Status

Published by Bomgar Corporation on 2023-10-24

With the BeyondTrust iOS Rep Console, IT support technicians can remotely
support desktops, laptops, or servers, allowing them to: • Initiate a remote
support session from an iOS device without requiring pre-installed software. •
View a customer’s or employee’s screen and control their mouse and keyboard.

I have a problem with BeyondTrust Rep Console

Are you having issues? Select the issue you are having below and provide feedback to BeyondTrust Rep Console.

User reports:
No current problems

User reports 0

problems reported in the last 24 hours

24 hour clock

Most reported problems

Reported Issues: 1 Comments

By Anders frømyr 1 year ago

I’m using my iPhone 13 pro. With iOS version 16.0 (20a362) Mouse is not working on this device. Tested on desktop and iPad with same iOS version, remote on same computer and kt’s working on other devices. It seems that mouse pointer is stuck on left upper corner. But not able to move it. Program is working for al other things

Common dislikes about BeyondTrust Rep Console app

- Does not support iPhone X screen a year and a half after its release

- Does not support mouse and Apple Magic Keyboard trackpad

- Shrinks viewable window and brings up empty space when using external Bluetooth keyboard

- Terrible implementation of mouse movement

- Tricky keyboard until figured out

- Missing groups and comments on pinned clients

- Crashes regularly during use for some users

- Makes users sign back in if switching to another app

- Disconnects frequently and does not show remote screen for some users

Have a Problem with BeyondTrust Rep Console? Report Issue

Common BeyondTrust Rep Console Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot BeyondTrust Rep Console app on iOS and Android devices. Solve all BeyondTrust Rep Console app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

BeyondTrust Rep Console iPhone Issues and Solutions

BeyondTrust Rep Console iOS app crashes, not working, errors
BeyondTrust Rep Console iOS app network issues
BeyondTrust Rep Console on iOS has black/white screen

BeyondTrust Rep Console Android App Issues and Solutions

BeyondTrust Rep Console has errors/crashing/not working
BeyondTrust Rep Console server network connectivity issues
BeyondTrust Rep Console has black screen

BeyondTrust Rep Console iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever BeyondTrust Rep Console app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix BeyondTrust Rep Console app crashes or not working on Iphone (iOS):

Close and restart the BeyondTrust Rep Console app on iPhone
Update BeyondTrust Rep Console app to the Latest Version for iOS
Uninstall and reinstall BeyondTrust Rep Console iPhone app
Update your iPhone to the latest iOS version

Fix BeyondTrust Rep Console on iPhone unable to connect to server/internet connection issues::

To resolve BeyondTrust Rep Console network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix BeyondTrust Rep Console black/white screen (blank screen) on iPhone:

Follow the BeyondTrust Rep Console iOS app troubleshooting guide Here →

BeyondTrust Rep Console Android App Issues and Solutions

Fix BeyondTrust Rep Console not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent BeyondTrust Rep Console app issues:

Force Stop the BeyondTrust Rep Console App
1. On android, goto "Settings" » click BeyondTrust Rep Console app. » click "Force Stop".

Update BeyondTrust Rep Console to the latest version on PlayStore

Clear BeyondTrust Rep Console App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "BeyondTrust Rep Console app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch BeyondTrust Rep Console.

Fix BeyondTrust Rep Console unable to contact server/ BeyondTrust Rep Console internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click BeyondTrust Rep Console » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got BeyondTrust Rep Console » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch BeyondTrust Rep Console on android.

Solve BeyondTrust Rep Console black/white screens issue on Android:

Follow the BeyondTrust Rep Console android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at Bomgar Corporation, developers of BeyondTrust Rep Console.

100% Contact Match

Developer: Bomgar Corporation

E-Mail: [email protected]

Website: Visit BeyondTrust Rep Console Website

65.31% Contact Match

Developer: Bomgar Corporation

E-Mail: [email protected]

Website: Visit Bomgar Corporation Website

About this app

• Initiate a remote support session from an iOS device without requiring pre-installed software. • View a customer’s or employee’s screen and control their mouse and keyboard. • Chat with end-users and other reps within a session. • Invite other reps into a session to collaborate and resolve issues. Note: The BeyondTrust iOS Rep Console works with existing BeyondTrust Remote Support and Bomgar Remote Support installations, version 20. 1. 1 or above, that have trusted CA-signed certificates.