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⚠️ Most reported problems ⚠️

Crashes
33.3%

Not working
33.3%

Something else
33.3%

problems reported in the last 24 hours

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Summary of BeyondTrust Rep Console Problems 😠👌🔥

- Does not support iPhone X screen a year and a half after its release

- Does not support mouse and Apple Magic Keyboard trackpad

- Shrinks viewable window and brings up empty space when using external Bluetooth keyboard

- Terrible implementation of mouse movement

- Tricky keyboard until figured out

- Missing groups and comments on pinned clients

- Crashes regularly during use for some users

- Makes users sign back in if switching to another app

- Disconnects frequently and does not show remote screen for some users

  1 Reported Issues: 😵🆘🛟🚨📢

Anders Frømyr
2022-10-12

I’m using my iPhone 13 pro. With iOS version 16.0 (20a362) Mouse is not working on this device. Tested on desktop and iPad with same iOS version, remote on same computer and kt’s working on other devices. It seems that mouse pointer is stuck on left upper corner. But not able to move it. Program is working for al other things

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Common BeyondTrust Rep Console Problems & Solutions. Troubleshooting Guide

       


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Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at Bomgar Corporation, developers of BeyondTrust Rep Console.


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E-Mail: [email protected]

Website: 🌍 Visit BeyondTrust Rep Console Website

Privacy Policy: https://www.beyondtrust.com/privacy-notice

Developer: Bomgar Corporation


60.87% Contact Match

Developer: Bomgar Corporation

E-Mail: [email protected]

Website: 🌍 Visit BeyondTrust Support Website

80.77% Contact Match

Developer: Bomgar Corporation

E-Mail: [email protected]

Website: 🌍 Visit BeyondTrust Access Console Website

60.87% Contact Match

Developer: Bomgar Corporation

E-Mail: [email protected]

Website: 🌍 Visit BeyondTrust Jump Client Website



About this app

• Initiate a remote support session from an iOS device without requiring pre-installed software. • View a customer’s or employee’s screen and control their mouse and keyboard. • Chat with end-users and other reps within a session. • Invite other reps into a session to collaborate and resolve issues.  Note: The BeyondTrust iOS Rep Console works with existing BeyondTrust Remote Support and Bomgar Remote Support installations, version 20. 1. 1 or above, that have trusted CA-signed certificates.