Are you having issues? Select the issue you are having below and provide feedback to BeyondTrust Rep Console.
- Does not support iPhone X screen a year and a half after its release
- Does not support mouse and Apple Magic Keyboard trackpad
- Shrinks viewable window and brings up empty space when using external Bluetooth keyboard
- Terrible implementation of mouse movement
- Tricky keyboard until figured out
- Missing groups and comments on pinned clients
- Crashes regularly during use for some users
- Makes users sign back in if switching to another app
- Disconnects frequently and does not show remote screen for some users
I’m using my iPhone 13 pro. With iOS version 16.0 (20a362) Mouse is not working on this device. Tested on desktop and iPad with same iOS version, remote on same computer and kt’s working on other devices. It seems that mouse pointer is stuck on left upper corner. But not able to move it. Program is working for al other things
Complete guide to troubleshoot BeyondTrust Rep Console app on iOS and Android devices. Solve all BeyondTrust Rep Console app problems, errors, connection issues, installation problems and crashes.
Table of Contents:
Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at Bomgar Corporation, developers of BeyondTrust Rep Console.
• Initiate a remote support session from an iOS device without requiring pre-installed software. • View a customer’s or employee’s screen and control their mouse and keyboard. • Chat with end-users and other reps within a session. • Invite other reps into a session to collaborate and resolve issues. Note: The BeyondTrust iOS Rep Console works with existing BeyondTrust Remote Support and Bomgar Remote Support installations, version 20. 1. 1 or above, that have trusted CA-signed certificates.