Florida Blue Reviews

I don’t know what it is about this company and their online services, but between FloridaBlue and their website, nothing ever works! I go to FloridaBlue , try to log in and the circle just spins. I can leave it up for 30 seconds or 30 minutes, it just spins. I go to the website and 50% of the time the homepage doesn’t load. Florida Blue- either get competent interns or have someone under the age of 85 run your online services because it’s brutal. Going through all the hassle of an hour long phone call with them is not only less frustrating than using their services, it’s usually the only option

I just downloaded the most recent update with "bug fixes" and the same bug is there telling me to update my browser. So I deleted FloridaBlue and reloaded it. Same stupid pop up window. Worst of all is that the message appears to have originated 8 years ago!!!
Come on folks. Get it together. Navigating around that worthless message is a pain.

The good news is I can see my claims, card etc.

FloridaBlue continuously has low ratings and nothing seems to change. I just updated FloridaBlue ( new bug fixes right?) NOPE!! I still can’t see my bills. I keep getting an error message. I seriously think this is one of the worst apps I’ve ever used.

I had to contact apple about this application, because when I tried to login, a notification pops up saying that my device was jail broken and needed to be reset. This was not the case. It's a problem with the application being only available to Ipads and has not been updated for M1 Silicon Macbook use. I recommend using a URL or iOS device for the time being, until the developers can update their system to allow Silicon processors to use FloridaBlue .

Pathetic app. Cannot log in. Tech support courteous but has so far failed to resolve the problem. Tried to change password and it confirmed the new password but I was still unable to log in. Now it says I don’t have an account. Tech support says I have done everything right and cannot understand why I am not able to Log in. They are investigating. Hopefully they can solve the issue.

FloridaBlue keeps getting updated but it is still unusable. You try to access ANY type of information and it stalls out and gives you an error. Need to see your ID card? ERROR. Need to see your recent claims? ERROR. Need to see what benefits you have? ERROR.

The ONLY thing is does work for is finding a doctor within the network. Thats it.

Multibillion dollar company and a horse manure app.

App doesn’t show payments when received. Menu offers lots of information options but if you try to access them on an iPhone running up to date IOS, you get a message saying you need to update your web browser. If you are sending everyone back to the internet website what purpose does FloridaBlue perform?

I would leave no stars if I could; FloridaBlue doesn’t work, it won’t let you sign in if you’re using something newer then ios 14.

App says phone is jailbrokwn even though I haven’t done anything to this phone, all they have to do is update FloridaBlue which they haven’t which just shows that the developers don’t care about it.

Thanks guys

Won’t show all pcp in my area. When I called because I couldn’t use FloridaBlue ’s function. They were uneducated on there job to help me, and when I asked for English speaking. They gave me someone who had trouble with English and did not know how to use the computer. I spent 2 hours finding a pcp with them that at the end I found out that it was on the other side of the state.

FloridaBlue allows you to access your account, however not much more than that. It’s difficult to navigate and very unclear when searching for a in network provider. I haven’t used the insurance yet so I can’t speak to claims, but I can tell you FloridaBlue is so out of date it doesn’t even allow you to add your insurance card to the Apple Wallet.

FloridaBlue is impossible to use. Many times FloridaBlue never even loads, so it isn’t even possible to login. When you can get in, FloridaBlue is really awful. It’s impossible to navigate- blank popups that show up right where you are supposed to be able to make a selection. Error messages all over the place. It’s a mess.

I cannot find the Doctor that I want to use even though he takes this insurance. I tried to log in and it locked me out pending an email verification, which is fine except the email was NEVER SENT! So I had to delete and try to reinstall FloridaBlue …🤞🏻. I’m not confident!

I’ve been able to use FloridaBlue to keep track of my claims but sometimes I get stuck on a page that’s just loading or it’s a page with no back arrow. Then I have to delete FloridaBlue , reload and sign back in. That is annoying. I’ve had much better service calling and getting a dedicated rep.

If you happen to be like me and just got Florida Blue insurance, you’ll need to look for a doctor, pharmacy, etc. Unfortunately, the exact same search results show up whether you’re looking for a specialist, pharmacy, or lab facility. It’s broken. If one weren’t paying attention, they might go to an out of network provider by accident.

It says option unavailable or something like that when I go to pay my bill.

FloridaBlue and the website just keep getting worse…not sure what the developers are thinking. Claim information is more difficult than ever to get to what you want. Have to set dates constantly. And to go back I have to start search all over again. Website is just as bad.

Get it together Florida Blue!

I would give zero stars if I could. Plain and simple, FloridaBlue does not work. It takes ten minutes to open, it constantly gets stuck, and is not user friendly at all. It seems this has been the case all along and nothing is going to be done about.

Just like self paid insurance in Florida, you have no choice but to use this terrible company. FloridaBlue is as horrible as Florida Blue is. Half the time you can’t make an online payment, it logs you out constantly, other services via FloridaBlue are often unavailable.

I cannot open my rewards and nothing seems to be loading properly. Impossible to navigate. It was difficult before the updates but now it’s not functional at all

Need to update every month to pay your bill. Can’t search for doctors, need to use a laptop. The bottom menu blocks the icon for next page. Just an overall bad app! Spend more money fixing your app, and less on ads.

I think they upgraded FloridaBlue looks nicer but I was able to do more in FloridaBlue before they made the changes. For example I used to pay my bill using FloridaBlue , just a few clicks and my bill were paid. Now it’s impossible; where I usually found the link to make the payment now there is like a brochure explaining how to do it in FloridaBlue or online but that way never works because FloridaBlue or online don’t have those options. My husband tried to do it himself using his account as he owns the policy but same problem.
Now every time I want to pay I have to call costumer service, wait long time for my call to be taken and give all my payment info every time because they don’t save it. I don’t have time for that. 😠 And now I don’t see the point of having FloridaBlue , cuz that was the reason that I got it for in the first place.
Please make it work again !!!

Downloaded FloridaBlue after creating the account online. Couldn’t sign in and was unable to view any of my information. I was able to sign in a few days after installing FloridaBlue , and the UI is horrible, it takes ten clicks just to find out what your bill is, what claims you have and if you have to go back you might as well start over. A month down the road I can’t sign in again and FloridaBlue says check your internet connection. On my 5th attempt FloridaBlue then says the user name is not correct, it’s the same one I always have used and it’s saved on my phone anyway, and to top it off the website is down, again, and I have to use the phone to make a payment. Come on guys get it together at least if I have to shell out the equivalent of a Mercedes payment every month you guys could make an app that does more than use up memory on my phone.

I've read the issue in other reviews about no message in replies. I've had the same issue for over a year. I can send message and they receive it, but can't view their reply because no message showing. I now have 11 messages I've sent with replies, but no message to read. Even after I open the message, it still states unread.
They finally sent me a secure message today through a different system and I was able to view it. It stated my app must be out of date and should update it. My reply to them is my operating system is IOS 14 and get auto updates from them. Out of curiosity, I deleted FloridaBlue and reinstalled. That made no difference with the problem.
Another issue with FloridaBlue and website is the PDF invoices won't open to view. You can go to documents and see invoices, but when you click to view, they don't open. I've brought this to their attention several times too for more than a year.
One other issue on FloridaBlue and website is it will not display schedule of benefits or benefit booklet or any other details about the plan including what the name of the plan is.
Ive brought this problem to their attention too quite sometime ago.
Bottom line is FloridaBlue is the worst app I've ever experienced. The information you can view is very general without pertinent details to help you.

I’ve had a number of apps for health insurance and this one is the worst. I have larger font on my phone and FloridaBlue doesn’t allow for it so words are on top of each other. Navigating anything other than claims is useless. Additionally when ever FloridaBlue updates I have to go back in and put user name and password, it never recognizes the fingerprint login. I keep apps updated and the last time this one updated and I tried to login it told me to update to a newer version.

I thought the former iteration of FloridaBlue was bad. This new version is worse. The initial page “shakes” up and down making it impossible to choose an option. I tried logging into Better Strides program on app, wouldn’t work. Logged into FL Blue website, set up my Better Strides programs and logged progress. Several days later was finally able to use mobile app, it none of my logged progress I had entered on the website carried over to app. Relogged progess on app. Today tried to log in, get repetitive messages that I am not authorized user of Better Strides...what??? Tried to log in on website, website is down. Maybe FL Blue does not want to issue my $20 reward for achieving progress. Shame on FL Blue for having such a shoddy progress as I pay them many $$$$ each month for insurance. I’m sure no one at FL Blue will pay the least bit of attention to this review, it felt good to vent!

Want good information about your claims and the status of your deductibles and maximums? Don’t go here! Sure, FloridaBlue lets you know what your deductible and out of pocket max is (for in network) but you probably already knew that. Want it to tell you how much you’ve met? Good luck! If you can find it you’re a better man than I. You’ll also find a list of claims on here. But heaven help you if you want any of the claim notes or the full explanation of benefits. Try the print button to see if that will get you a printable EOB. Oh wait! The print button does nothing! My favorite part is where it says it doesn’t include pharmacy claims in the claims list, then gives you a link to access the full claims list, but that list still doesn’t include pharmacy claims. At the very least I can say FloridaBlue is a wild ride.

Your app is terrible and utterly useless. What’s the point of making millions possibly billions of dollars a year just to have an app that doesn’t even work! I honestly don’t understand why it takes so long to switch between plans. I shouldn’t have to switch between plans;It literally does not make any sense to switch between my dental in my health plan. When the screen finally changes to the plan that I want you can’t see anything. It seems the developers and the company only cares about the federal employee program for Blue Cross Blue Shield and the state of Michigan‘s app for Blue Cross Blue Shield. Those are the only two apps that seems to work. It is obvious that FloridaBlue developers and the company didn’t put any thought process in to the other apps within the separate states. DO BETTER!!!!!!!

Well go away for a month and bad things happen. I wanted to pay my premium. Used to be able to via FloridaBlue. First i log in and it gives me 3 choices of plans to choose from. Never mind all three are the same plans. So i pick one and go a screen that say my browser is out of date? Huh? Isn't this a mobile app? So i ignore that popup and am given a choice of claims or account. Nothing about paying premium. I pick account. Nothing there at all about paying the premium bill. No warning that paying the premium option has been removed or that i need to go onto a computer to pay the bill.

Complete failure. Does anyone really work on FloridaBlue? It changes from month to month as far as functionality is concerned. Awful.

For a company that makes a ton of money I expect something far more better than this crap. You try to search for a provider and select specialist and you can’t scroll all the way to get further down the list. You can’t simply just see an invoice and print it. Constant pop up saying using a browser that isn’t supported but it is your own app. I simply want to see my bill and search for a provider and see my card. I don’t get why this is so hard. Don’t bother downloading FloridaBlue . Use a regular computer. It’s been at least 3 years that they have had this junk crap app. Don’t waste your time. You may want to even try another company at the premiums they charge.

FloridaBlue highlights the coverage you get, totally confused and incorrect. Called for a cardiologist after calling 20+ on the list that say they do not take the insurance. Was emailed a list of two which I couldn’t find much info about. Was happy to see the update which includes a search for a custom list. They state it is updated daily. I search specialist which was the most defined one can get in the search. For my area I got a list 628 pages long which lists doctors alphabetical! Looking for a cardiologist I tried to read through some of it. The doctors I called that don’t take this insurance are still listed in the mindless custom directory.

App is not very functional. Developers refuse to comment on issues with it other than caned responses similar to a politician answering a question by talking about something unrelated. In app messaging works half the time, access billing works less than half the time and the need to use the website to do what needs to be done is the only solution most of the time. HHIPA does not apply to comments on app issues that need to be addressed but they act like it does. Entire developer staff needs to go back to school or they need to hire some high schoolers that can put an app together better than what they have given us.

I have only been able to log into FloridaBlue successfully once in during my first month of use. The normal result of a login attempt is the following message on my screen: “Oops! We’re sorry. Something went wrong. Please try again. BACK”. There have been multiple updates to FloridaBlue and multiple delete/reinstall with the same message. Logging into my account via a browser is successful. This issue occurs on both my iPhone 11 Pro and iPad Pro 9.7 inch with the latest iOS installed. I have to give it one star to be able to submit this review. This is a zero star app.

Fixing FloridaBlue doesn’t seem to be a priority for this company. I feel this company is along advantage of its customers. It’s been over a year and nothing is fixed! Same problems. Why so long? Obviously they don’t care about there customers or they would have fixed it! CEOs get here bonuses but they cut corners in other departments. Seriously over a year nothings changed. If I counted the time wasted on FloridaBlue and calling customer service over all the issues with Florida Blue I’d have over 18 hours this year. Quit wasting every ones time and money fix this !

When trying to find a doctor in the are and choosing specialists you are then only allowed to scroll as far as “dentist” the rest of the menu is unviewable, if you wanted to see any specialist on list that falls alphabetically past “dentist” you might as well forget it. I have informed customer support several times that this is option is useless on my iPad using app, but it is never fixed.

It’s like they completely forgot to finish it. There are errors and missing info everywhere. Very disappointed to see this with a big insurance company. I guess it’s useful just to put your id in your phone’s wallet.