PTSD Coach app not working? crashes or has problems?

PTSD Coach Status

Last Updated on 2024-04-04 by US Department of Veterans Affairs (VA)

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Common PTSD Coach Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot PTSD Coach app on iOS and Android devices. Solve all PTSD Coach app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

PTSD Coach iPhone Issues and Solutions

PTSD Coach iOS app crashes, not working, errors
PTSD Coach iOS app network issues
PTSD Coach on iOS has black/white screen

PTSD Coach Android App Issues and Solutions

PTSD Coach has errors/crashing/not working
PTSD Coach server network connectivity issues
PTSD Coach has black screen

PTSD Coach iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever PTSD Coach app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix PTSD Coach app crashes or not working on Iphone (iOS):

Close and restart the PTSD Coach app on iPhone
Update PTSD Coach app to the Latest Version for iOS
Uninstall and reinstall PTSD Coach iPhone app
Update your iPhone to the latest iOS version

Fix PTSD Coach on iPhone unable to connect to server/internet connection issues::

To resolve PTSD Coach network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix PTSD Coach black/white screen (blank screen) on iPhone:

Follow the PTSD Coach iOS app troubleshooting guide Here →

PTSD Coach Android App Issues and Solutions

Fix PTSD Coach not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent PTSD Coach app issues:

Force Stop the PTSD Coach App
1. On android, goto "Settings" » click PTSD Coach app. » click "Force Stop".

Update PTSD Coach to the latest version on PlayStore

Clear PTSD Coach App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "PTSD Coach app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch PTSD Coach.

Fix PTSD Coach unable to contact server/ PTSD Coach internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click PTSD Coach » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got PTSD Coach » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch PTSD Coach on android.

Solve PTSD Coach black/white screens issue on Android:

Follow the PTSD Coach android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at US Department of Veterans Affairs (VA), developers of PTSD Coach.

About this app

PTSDCoach provides you with education about PTSD, information about professional care, a self-assessment for PTSD, opportunities to find support, and tools that can help you manage the stresses of daily life with PTSD. Tools range from relaxation skills and positive self-talk to anger management and other common self-help strategies. PTSD Coach was designed for those who have, or may have, posttraumatic stress disorder (PTSD). You can customize tools based on your preferences and can integrate your own contacts, photos, and music. PTSDCoach can be used by people who are in treatment as well as those who are not. PTSD Coach was created by VA’s National Center for PTSD and DoD’s National Center for Telehealth & Technology.