HBO GO app not working? crashes or has problems?

HBO GO Status

Last Updated on 2019-12-09 by HBO

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Common HBO GO Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot HBO GO app on iOS and Android devices. Solve all HBO GO app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

HBO GO iPhone Issues and Solutions

HBO GO iOS app crashes, not working, errors
HBO GO iOS app network issues
HBO GO on iOS has black/white screen

HBO GO Android App Issues and Solutions

HBO GO has errors/crashing/not working
HBO GO server network connectivity issues
HBO GO has black screen

HBO GO iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever HBO GO app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix HBO GO app crashes or not working on Iphone (iOS):

Close and restart the HBO GO app on iPhone
Update HBO GO app to the Latest Version for iOS
Uninstall and reinstall HBO GO iPhone app
Update your iPhone to the latest iOS version

Fix HBO GO on iPhone unable to connect to server/internet connection issues::

To resolve HBO GO network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix HBO GO black/white screen (blank screen) on iPhone:

Follow the HBO GO iOS app troubleshooting guide Here →

HBO GO Android App Issues and Solutions

Fix HBO GO not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent HBO GO app issues:

Force Stop the HBO GO App
1. On android, goto "Settings" » click HBO GO app. » click "Force Stop".

Update HBO GO to the latest version on PlayStore

Clear HBO GO App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "HBO GO app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch HBO GO.

Fix HBO GO unable to contact server/ HBO GO internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click HBO GO » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got HBO GO » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch HBO GO on android.

Solve HBO GO black/white screens issue on Android:

Follow the HBO GO android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at HBO, developers of HBO GO.

About this app

In addition to getting new movies every week, you also get news, comedy specials, smart talk shows, thought-provoking documentaries, and the special events everyone’s talking about. HBO GO® is only accessible in the U. S. and certain U. S. territories. Some restrictions apply. ©2019 Home Box Office, Inc. All rights reserved. You can watch HBO GO on your favorite screen—phone, tablet, computer, connected TV or gaming device. HBO GO is included with your HBO subscription through a participating TV provider. HBO GO® and related channels and service marks are the property of Home Box Office, Inc.