Company Name: Legendary Software Labs LLC
About: The Best and Most Private Photo and Video App for iPhone and iPad.
Millions of
people trust Private Photo Vault® to keep their photos hidden.
Listed below are our top recommendations on how to get in contact with SV - Private Photo Vault PRO. We make eduacted guesses on the direct pages on their website to visit to get help with issues/problems like using their site/app, billings, pricing, usage, integrations and other issues. You can try any of the methods below to contact SV - Private Photo Vault PRO. Discover which options are the fastest to get your customer service issues resolved..
The following contact options are available: Pricing Information, Support, General Help, and Press Information/New Coverage (to guage reputation).
NOTE: If the links below doesn't work for you, Please go directly to the Homepage of Legendary Software Labs LLC
https://privatephotovault.com/terms/
https://privatephotovault.com/privacy-policy/
App won’t open on new phone. Please help.
by Stopaskingformydamnname!
The previous version of this app was very stable between updates and I’ve been able to add and edit large numbers of photos without problems on my Ipad ever since I bought the pro version nearly 3 years ago. Well lo and behold my Ipad somehow turned on auto update in the App Store without my express permission and installs this train wreck of an app. I am unable to move pictures around in my albums without the app crashing and not saving my changes. Also when I scroll through an album random thumbnails will turn white and I have to scroll up or down on the screen to restore the thumbnail images. Restarting my Ipad does nothing to resolve the issues and reinstalling the app is completely unreasonable due to the amount of pictures I’d have to back up somewhere and reinstall. I also am not a fan of the edit toolbar changes. It isn’t as intuitive as the last version. The crop tool in particular is very buggy and the image keeps moving around on my screen when I try to adjust what I want to crop. This is very disappointing because I used this app extensively and there aren’t really any better alternatives on the App Store. I hope someone is actually reading these reviews (although I seriously doubt it) and gets to work on repairing this “update”. Otherwise I think I’m done using this app for good.
Device info: Ipad Pro non cellular version
256GB storage capacity
130GB used
purchased in 2018
IOS version 12.1.1
by Cant Hide My Pics
I have the standard and Pro versions of this app and I never make complaints. I have used this app exclusively for years and have always been very happy with it. It’s sort of “bare bones” but it did what it was supposed to do and did it well. It was easy to import pics just like you want. The only complaint I ever had was that you couldn’t sort or organize folders. Any new folder just gets placed at the end and you can’t make sub-folders.
Since applying the last update, it jumbles pics up and they get all unorganized in the import. If you need the pics to be in order, you now have to manually do that after the update. I’ve given the developer 4 months to fix it and nothing. They must know because there are a lot of other complaints about the same thing.
If anyone has a recommendation for a good app for securely storing pics let me know.
by NYCgiirl
I’ve been using the PAID version of this app for 6 years and it was great. But they updated the app 2 weeks ago and it wiped out all of my “decoy” folders -it no longer recognizes my decoy password. “Support” takes forever to reply and when they did, they blamed me for supposedly “forgetting” my own password (which I did not). Their update caused the problem and they don’t care. Disgusting lack of concern on the part of the developer. Look elsewhere for a working app with actual support when you pay for an app like this. Developer, you have my info. If you fix the problem NOW and my data shows up, I’ll update this review.
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