Contact Strava Support

by Wonderland@@

I am newer to running and kept hearing about this app and decided to download it. I uploaded all my workouts for the last month and then went into my dashboard excited to get started using the other features. I saw that every one of my workouts included a highlighted map of my route and where I’d been. I attempted to hide this only to find out through researching it that there is no way to do so completely. I can hide it from my dashboard by selecting “treadmill” but it still shows up in other areas of my profile. I am not the first person to be concerned with this feature. There are concerns stated in the help section with a response from Strava that this issue would be addressed in 2018! Obviously this issue has not been resolved. It is a major safety concern when people you do not know on a social media app can see exactly what routes you use to workout every day. I could set my activity to private but that kind of defeats the purpose for me to connect with others. Unfortunately because of this I cannot use this app until it is resolved. I hope they actually address this soon like they stated they would two years ago because I would love to use this app to connect with others and log my workouts.

by Natval82

Given this is a COVID era, I was quarantined and encouraged my my friends to get the app. It was good and all but I used it 4-5 times in two months. If I were a triathlete, I’d probably have gotten more use. The problem is I am an unemployed student and need every penny to make it right now.

My credit card showed up with 2 declined payments one night and as soon as I made some money from selling art I was charged $60 for “summit”. My account still is listed as free, I did NOT ask for Summit (or was unaware) and their customer service is completely dehumanized to try to answer your questions with links. There’s no number, only tickets that are listed as “solved” when no one did anything. I seriously need to get reimbursed, like this is a financially unfortunate situation where $60 is all I have, and Strava all of a sudden is a name that fills me with anger because it feels like $60 was stolen from my wallet when that’s all I had. I wish they would be more prompt with customer service and more up front with cost if $60 is really what it costs. But even then - my account says “free.” Strava, PLEASE get back to me and give me a refund.

by LEDbaby81

2 MAJOR problems with this app - first when using the app with my Apple Watch it shows my distance only to the 1/10 mile instead of to the 1/100th. Really?? How does any runner find that acceptable?? Makes the app completely useless for any kind of interval training that does not involve a track. Second, it shows my average pace. I couldn’t care less about my average pace. Most runners I know what to see their CURRENT pace! I don’t see any way to change that. Other more minor problems - 1) when it registers my splits and I want to glance quickly at my time, this app has to show me the stupid Strava logo for a second before it shows me my time. So annoying! I’m often trail running and need to pay attention to my footing so I don’t step in a hole or trip on a root. So having to keep my eyes on my watch for that extra second could actually be a problem. 2.) the walk setting only shows mph. Why would I want to know that?? I want minutes/mile just like for running. 3.) No splits for walking?? Just because I’m walking, Strava thinks I don’t care about my mile splits? Like I said, to me this is a useless training app. Back to the basic Activity app on the Apple Watch for me!