Stop Shop SCAN IT Reviews

StopShopSCANIT has a million glitches, starting with registering at the very beginning. Asks if phone number is mobile. I clicked no but the yes button came on. I clicked no repeatedly to get it to switch back but it would not! Had to delete my home phone number and enter my cell so it would match my yes. The glitches continued throughout registration and when I finally finished and hit Done, it abruptly logged me out and when I tried to log back in using my newly (and painstakingly) created account, it had no record of it. Wanted me to start from scratch. What a waste of time and aggravation.

I used it for two years straight with no issues. Was able to scan, bag, and pay for my groceries really quickly. A few months ago it stopped letting me use Apple Pay through StopShopSCANIT to pay and collect my receipt so I would have to scan the barcode at self check, which wasn’t horrible but just an annoying loss of functionality. Then the past two weeks it flagged me for an audit 4 out of 4 times using it. The managers are always saying it’s because I voided items but I never do that because I was told many years ago when the handheld scanners first came out that voids can cause audits, so if I scan it, I buy it. While I waited for the audits last week other customers who used StopShopSCANIT were also waiting around for audits. Please fix this. Is this because of a rise in crime and theft? I shop at stop and shop almost exclusively because of StopShopSCANIT, I’m considering taking my business elsewhere where I may have to wait on line, but not get treated to an audit every single visit.

I’m not impressed. I was recently asked why I still use the scanner and not my phone. My answer was easy, I had tried it but my shopping list is on my phone and I didn’t want to keep switching between the apps. I decided I would try it again. My phone case has a cover so scanning was a two handed operation, not easy when you’re trying to hold an item to scan. I was extremely frustrated. The only positive thing was checking out on my phone. My last two visits I tried opening StopShopSCANIT so checkout would be easy but was unable to. I kept getting a message saying I needed to login to the Wi-Fi. Couldn’t do it. I even accepted the terms and still nothing. Now I have deleted StopShopSCANIT , reinstalled it and can’t sign in to my wallet. Even tried to reset password but it is asking for a security question that I have no answer for. I’m giving a big thumbs down and giving up.

Often will not connect with the Stop & Shop Wi-Fi. I have also recently been having an issue where I have scanned items, and when I get to the register, they show up as not scanned. The first time it happened, I thought maybe I had just missed something, but when the cashier scanned the “missed” item, it popped up as being scanned twice…so it WAS there. Unfortunately, having missed an item triggered audits for the next 10 times I went to the store. Today, I went again and neglected to double triple check that everything I scanned was listed before clicking “check out”, and another $.99 item popped up as not scanned, so I will now be audited AGAIN for my next 10+ visits😡. StopShopSCANIT is just not worth the pain in the neck of its inconsistency.

I downloaded StopShopSCANIT and connected to the store’s WiFi network without a problem. StopShopSCANIT scanned all my items quickly and flawlessly. Then came checkout time. Not so good. They wanted to perform an audit. I was told I needed to go and get a store scanner. Unfortunately, none were available. The alternative? Remove everything from my bags and scan them at the self checkout. So much for saving time! I will not be using StopShopSCANIT again. In fact, I will not use the store scanners either. I will use a regular checkout with a human cashier. If they were really serious about people doing their own scanning and self checkout, they would make them work flawlessly. And they would give a discount because it saves them money. I won’t help save them money if they won’t bother to get this right.

StopShopSCANIT works for about 15 minutes but as I continue to shop, StopShopSCANIT stops; I relaunch; and then it asks if I want to start over or resume. It gets tedious as this happens between every single item I scan. The last few times I shopped, I had to go to customer service for the receipt.
I've tried deleting and reinstalling but I end up in a circle of "account doesn't exist" even after using the "forgot password" feature. Literally seconds after establishing a new password I can't sign in because "account doesn't exist." StopShopSCANIT is garbage and I don't understand why it's so difficult to make it work right.

I was excited to be able to use my iPad as a scan it device because you can store your credit card info. The only problem is that you need to connect to the store’s guest WiFi. That’s not the problem. When you try to scan something, when you hit the scan button it tells you there is a network error. The worst part is that I didn’t have my stop and shop card nor my debit card with me because I was planning on using the fancy app. What a waste of time. They should at least have one person in the store that knows how to use StopShopSCANIT .

I used to be able to check out using StopShopSCANIT, but the Wallet feature is no longer working. I keep re-trying to “set up” an account (even though I already have one, and I get an email telling me to go reset my password, even though the email is supposed to help me reset my password? I would love to be able to use the Wallet feature again to just check out and go, especially when I’d really prefer to be touching as little as possible in the store.

I love StopShopSCANIT and have recommended it to everyone….until about a month ago. I’ve been to the supermarket three times (including this week, after the latest update) and StopShopSCANIT continually crashes! I scan one item and StopShopSCANIT closes. I have to reopen if, wait for it to load, then choose ‘resume’ (vs. ‘new shopping trip’). I scan one item and it crashes again. And then one of the times, my shopping trip was audited! Probably because StopShopSCANIT was wonky—it may have been the reason it alerted the system that this might be one to audit. But I scan every single item every single shopping trip, and if I get dinged because the stupid app is nonfunctional, I’ll head over to ShopRite instead.

I was going to set up a San It account until I went to the store and person at the service desk couldn’t even explain what I had to do to start the process, I figured maybe I’d go to a different stop & Ahop. I came home and decided to read the reviews. I’m glad I did because it certainly helped me decide that I certainly did not want to go through all the problems others have had. Thank goodness fo reviews. To be honest, I VERY RARELY see anyone using their phones to scan. Maybe the problems with app is the reason that many times there aren’t any of the store scanners available. Shop in Wallingford CT.

StopShopSCANIT constantly has issue. When it works it’s great. I Love using my phone to scan items and being able to checkout and pay right on StopShopSCANIT . The problems is there are issues 90% of the time. StopShopSCANIT regularly closes in mid use. If I try to click the coupons tab, StopShopSCANIT just closes. When I am able to load coupons they are not applied so I have ti go to customer service afterwards to get reimbursed. Again love the idea but StopShopSCANIT is very glitchy and not very user friendly

I would love StopShopSCANIT if it was honest but it makes your jump through way too many hoops to get the savings that the store advertises. You think you have converted your point to groceries dollars and then they are not applied in StopShopSCANIT . You load digital coupons and the discount is not applied. I have shopped here my whole life and now Im taking my business elsewhere because StopShopSCANIT has made me so angry. I should not need to spend hours on my phone only to get gaslit about what my groceries will cost. Do better.

It scans well enough, and gets you through checkout, but doesn’t let you pay through StopShopSCANIT , pie zi couldn’t get that feature to work, necessitating a disjointed trip through the lane.
Also, tried to load some of the many coupons they offer, but you have to sign on to retrieve them. Was prompted for account and password, but StopShopSCANIT doesn’t recognize anything, nor does it give any reset or password recovery instructions. Actually, I have no idea if I even have an account other than my loyalty card number. Tried that. Tried an email. Tried an alternate email. StopShopSCANIT leaves me hanging in frustration.

StopShopSCANIT does not work because it tells me to see an associate at costumer service to fix this problem but if I go there it would be the same problem. Can you please fix StopShopSCANIT so it would make it better to use on my iPhone also I’m connected to my stop and shop guest network, and it doesn’t even work if I press the scan button on StopShopSCANIT .

I always enjoy my shopping experience if there are really good deals, but also if there is a better way to check out at the end. When ready I can usually (about 95% of the time) press “check out” as I pay via the account I set up, and then proceed to a special receipt print out machine in an aisle so designated, take my receipt and walk around the long line of the regular way and on out to my car! 😷😅♥️

I think the most recent update did something to StopShopSCANIT. I’m using an iPhone SE (2020 model) with iOS version 17.6.1. The last three times I tried to use it, it would freeze any time I scanned an item and added it to my cart. I’m always having to force close StopShopSCANIT and then restart it. I did consider uninstalling then reinstalling StopShopSCANIT , but I wouldn’t want to try something so drastic just yet. In any case, I think the that the team behind StopShopSCANIT should look into it.

As for StopShopSCANIT itself, usually it works like it’s supposed to, and it’s convenient if you don’t want to use the hand scanners. However, I can only give it four stars because of a single flaw (though, this is more about the mobile checkout system itself): if anything goes wrong (e.g.: an item didn’t scan correctly, or your checkout gets “audited” as they call it), then mobile checkout won’t be available at all, and you’ll only get a barcode. You’ll then have to use either a regular self-checkout, or do it the old fashioned way (with a cashier). Also, it may just be me, but I don’t think digital coupons are available either when using it.

Overall, it’s not really as bad as other reviews make it sound, at least in my experience. Also, while any kind of self-checkout is convenient, be sure to support the cashiers too.

I have been loving StopShopSCANIT for the speed and convenience. I have very limited time to get through the store, and hate the experience of waiting in line with my two young kids grabbing at everything and making a fuss because shopping is boring (I don’t blame them, it totally is). I scan as I go, just put my stuff back in my cart, I have my coupons pre-loaded through StopShopSCANIT , and I just walk up to a self scan and go. I don’t need to bag anything at the register, I just keep my own bags in my car, and I load the bags how I want. It is SO much faster, and I can look at my past purchases easily to track my budget. What I REALLY REALLY wish Stop and Shop would do, is integrate all of their apps into one, and PLEASE PLEASE let me create a grocery list that I can share with my husband. I hate switching back and forth between apps to see my list. And the WiFi in the store works fine for StopShopSCANIT , but I can barely get any calls or texts through, so our shared grocery list doesn’t always update in real-time. ALSO, would love it if the scanner would stay open so I don’t have to keep clicking on it.

Otherwise, I really like StopShopSCANIT, though it could be a bit more user friendly.

I was reluctant to even try StopShopSCANIT due to the low star rating, but I was pleasantly surprised. It was very easy to use especially if you are already used to using the in store scanners. All you have to do is use the instore WiFi and your hood to go. Definitely give StopShopSCANIT a try. I will be using this instead of the instore scanners going forward.

I always used ScanIT in the store using the handheld scanners to save time by scanning and bagging my groceries and zooming through self checkout. I had no idea there was StopShopSCANIT until the cold cuts section of my store closed down (Pandemic) and required ordering deli meats through the regular Store app. When I saw ScanIT listed as an app I couldn’t believe it! No more worrying about all the people who previously touched the Handle on ScanIT because now I’m using my own phone. It works great - I have no idea why so many people rated it one star.

Today I just learned I can save a payment method in StopShopSCANIT via ScanIT wallet and no longer need to touch the checkout touchscreen at self checkout! What?! Awesome.

App works great, although not every store allows it and there has been a recent bug where app keeps shutting down. Hopefully a delete and reinstall will work. Overall it Makes checking out at self checkout quick. Can bypass the scanning gun in store. My primary Stop and Shop finally opened a dedicated scan-it self checkout, so I get the reward of not having to wait for others who self scan and bag at register.