Contact Stop Shop SCAN IT Support

by Sara8968

I used it for two years straight with no issues. Was able to scan, bag, and pay for my groceries really quickly. A few months ago it stopped letting me use Apple Pay through the app to pay and collect my receipt so I would have to scan the barcode at self check, which wasn’t horrible but just an annoying loss of functionality. Then the past two weeks it flagged me for an audit 4 out of 4 times using it. The managers are always saying it’s because I voided items but I never do that because I was told many years ago when the handheld scanners first came out that voids can cause audits, so if I scan it, I buy it. While I waited for the audits last week other customers who used the app were also waiting around for audits. Please fix this. Is this because of a rise in crime and theft? I shop at stop and shop almost exclusively because of this app, I’m considering taking my business elsewhere where I may have to wait on line, but not get treated to an audit every single visit.

by Sandandjohn

I’m not impressed. I was recently asked why I still use the scanner and not my phone. My answer was easy, I had tried it but my shopping list is on my phone and I didn’t want to keep switching between the apps. I decided I would try it again. My phone case has a cover so scanning was a two handed operation, not easy when you’re trying to hold an item to scan. I was extremely frustrated. The only positive thing was checking out on my phone. My last two visits I tried opening the app so checkout would be easy but was unable to. I kept getting a message saying I needed to login to the Wi-Fi. Couldn’t do it. I even accepted the terms and still nothing. Now I have deleted the app, reinstalled it and can’t sign in to my wallet. Even tried to reset password but it is asking for a security question that I have no answer for. I’m giving a big thumbs down and giving up.

by Hvfsrgnk

Often will not connect with the Stop & Shop Wi-Fi. I have also recently been having an issue where I have scanned items, and when I get to the register, they show up as not scanned. The first time it happened, I thought maybe I had just missed something, but when the cashier scanned the “missed” item, it popped up as being scanned twice…so it WAS there. Unfortunately, having missed an item triggered audits for the next 10 times I went to the store. Today, I went again and neglected to double triple check that everything I scanned was listed before clicking “check out”, and another $.99 item popped up as not scanned, so I will now be audited AGAIN for my next 10+ visits😡. The app is just not worth the pain in the neck of its inconsistency.