Contact Vimeo Support

I placed a pre-order for a Video On Demand from a creator and was sent an email confirmation. When the time came for the release of the product, my preorder did not go through. When I inquired via their support, they first told me that the creator canceled my pre-order. When I contacted the creator and they told me they didn’t, I inquired further with Vimeo further. Their support then told me that they had a bug in their system that canceled my pre-order accidentally. When I inquired if I could still get the title at the discounted price, I was told I couldn’t because they they don’t control that. I eventually got escalated up to a higher support their because they knew that their system messed up. From there, Charles H and other members of their support team gave it a “is what it is” attitude and where little to no help. Simple question such as, why did I not get an email that my pre-order was canceled could not even be answered. All they could do was say, I’m sorry, our system messed up, and you need to pay a much higher price for a title you pre-ordered.

Purchased film yesterday. Tried viewing on both the above captioned devices Cannot log into TV app; login commands creates an endless circle iPhones app could access film yesterday. Today, opened app. Purchased video not listed as purchased. Purchased video appears in “offline “ videos. When clicking the film, the ensuing message declares that the video cannot be “chromcasted” and that I must purchase the video (the video for which I have a receipt and a corresponding charge on the credit cars). Offloaded and reloaded iPhone app— problem persists. Via the email receipt, can view video, BUT: • When prompted to view in application, the application opens. However, the problems in the preceding paragraph prevent viewing. • in viewing by entering email on an iPhone, the video operates, but ONLY on the iPhone screen, although the receipt declares compatibility with a variety of services that can transmit to a web tv. Within the app Profile, a button appears above the logout, “Restore Purchases”. Activating that button generates a circling blue bit of nothing. If anyone at the developer reads this, is my only alternative the disputing of the video charge on the basis that the vendor failed to provide working product? This disaster of an introduction to Vimeo probably assures that this event will be the one and only attempt.

I hate this app so much. It’s a waste of money and time and don’t even put down your card information for the free trial. They say you can cancel your subscription at any time but they lied. I put my card information in because you have to in order to do the free trial and I only watched one video for a class. When I tried to follow the instructions to cancel the subscription on computer, they were very inaccurate and what they claimed you would see is not there. I’ve been trying for weeks to cancel it and I even have seen that they have updated the so called “instruction to cancel a subscription” and they are still inaccurate. I have even left a message to the service center twice through email and I have still been ignored and unable to cancel. They’re basically trying to still money. I recommend no one get this app.