Contact Adobe Premiere Rush Edit Video Support

i’m telling you, i have updated my phone, deleted the app, signed out of the app and sign back in, the app is up to date, i have an iphone xs max (plenty of power to run this app). and like i said i’m telling you... this app never works! i constantly have problems such as only seeing a black screen and no video, graphic previews won’t load, it doesn’t let me insert graphics into my video, sound won’t come out but the video will still play, the video will play but the sound won’t come out, video glitches when i mess with the color intensity of filters, and so on. and out of all do respect, when the one and only time the app decides to work, it works wonders. i really do like the features and how easy it is to navigate (when it works, which it literally never works. i only ever got it to work when i had first installed the app. and then after that, all of these bugs and glitches came.) So im reaching out. there’s no way i’m the only one out there who’s app never works. the odds of myself being the only one with this bad of an experience is highly unlikely. so please, fix all these bugs and you’ll have a happy customer. if not, we’re just gonna keep having problems. Thanks, AP

When I first got this app about a year ago, it worked fine. It was relatively intuitive, user-friendly, and imported+exported media just fine. After a few weeks, however, things began to change. The app refused to load after opening it. I tried updating, worked fine for a few days. Then the same problem popped up again. This time I tried deleting and redownloading the app, which solved the problems for about a week and a half. Now, the app is literally unusable half of the time and it’s anyone’s guess whether it’ll work on opening or not. I’ve tried turning wifi & cell service on and off for it, syncing it to the Creative Cloud, troubleshooting with a representative, and nothing. This only happens with this app and had not happened to any other apps on my phone or any other Adobe services I’ve used on various other devices. It really is a bummer since when the app DOES work, it works well. It just is so unreliable, I end up having to use iMovies, which really pales in comparison performance-wise (but at least it actually works!) I just wish there was something I could do to make this app work like it used to, I even gave it two stars just for the bonus points it got from past performance, even though it won’t load.

Unsupported media type. Unsupported media type. Import video from my action camera, it works. Import another, Unsupported media file. Go to my pc, use VLC to export the video, go back to Rush on iPad Pro: Unsupported media type. Do the same process with QuickTime player, shorten the video: Unsupported video type. Go back to the MacBook, USE THE FFMPEG COMMAND LINE software to export the video in different codecs using a million arcane flags: Unsupported video type. Meanwhile, the video plays fine on any device including this iPad pro here. A little guidance at least? What codecs does this mediocre software support? Why are the features so lack luster in comparison with competing solutions? Who would pay monthly for this? EDIT: As it happens, absolutely no videos from any source that I try, be it my phone, my drone, or my action camera work today. Sure enough, there was an update for the app that was put out today. Hey Adobe devs, have you ever heard of automated tests? CI? Really useful concepts, maybe you should implement it sometime. Would save you the embarrassment of putting out an app that can’t do the one job that is supposed to do. I’m done with this crap, going to pay and download Lumafusion, Adobe can shove their subscription where the light doesn’t shine.